Do you agree with Accell Group's TrustScore? Voice your opinion today and hear what 4 customers have already said.
Accell Group is an online company. Based on 2 reviews on TrustPlane, it has an average rating of 1.0 out of 5 stars. Last reviewed August 14, 2025.
Customer service diabolical , Really advise you not to buy any of there products , warranty is not worth the paper its written on ****BE WARNED - DO NOT PURCHASE ANYTHING FROM THIS COMPANY***********Think the scores tell you all to need to know
I bought a bike from Accell, but there was a problem with it upon delivery. They said they would pick up the faulty bike and deliver a new one. However, their system is incredibly confusing and not customer-friendly at all.When they came to collect the bike, they just rang the doorbell and left without providing any instructions. Later, I was told that I should have brought the bike down to the ground floor. Strangely enough, when they delivered the bike, they carried it up two floors — but when picking it up, I was somehow expected to know that I had to carry it down myself, without them ever mentioning it.It’s been nearly 20 days, and I still haven’t received a working bike. Their customer service is unhelpful and lacks clear communication.I strongly advise paying £50–£100 more to buy from a different company — at least you won’t have to deal with this level of frustration.
According to TrustPlane, Accell Group has a 1.0/5 rating based on 2 verified reviews as of April 2026. Source: trustplane.app/company/www-accell-group-com
