Very efficient company
I booked online a few days ago and noticed I had spelt a passenger name wrong. Within 40 mins of sending an email my problem was solved. Absolutely brilliant. Can’t praise the company enough.
Audrey Hurley
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Customer Reviews
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mistakes made and mistakes corrected by…
mistakes made and mistakes corrected by 12go people...
Mon
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Hope you suffer in hell 12go
booking #6E514X2The agency left us as dogs on a Petrolimex gas station 21 in Da Nang on our way from Da Nang to Ho Chi Minh (cca 1000 km) waiting a sleeper bus from the operator An Binh Quang Binh that never came. The operators hotline never answered us. We waited a ghost bus for 7 hours. Left alone in the night with no substitute transportation or solutions to our problem we found a "kamikaze" taxi driver who took us 1000 km to HCM and luckily arrived to our scheduled flight back home. Be damned for good 12go, for good.
max mocenic
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Terrible experience - Stolen from by Van driver!!
Terrible experience. We travelled from Phi Phi to Ko Samui via speedboat, van then ferry. The van driver went into our bags when we went to the toilet around an hour from the pier and stole approx £250 from us. I complained to 12Go who have done nothing and said that they would only act if we have photo evidence or can locate the driver or Van. Pathetic excuse, they should screen the companies they use to transport passengers, and as an absolute minimum be able to identify the van driver that took us across Krabi. We will not be the last ones that this can driver will steal from unfortunately as not enough diligence been done by 12Go and too much anonymity with who actually drives you about . Be. Mindful when booking with this company - And be very careful when travelling via van.
Simon Griffiths
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The driver was great
The driver was great. He communicated as soon as i got on the bus and made it known all the stops he would make, for how long and where. He was patient and friendly. I did contact the customer service number on the voucher, person responded and did help out. Also updated and informed me about the driver's delay. Person spoke English which was good.
Renae Reid
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good service and prompt response time
good service and prompt response time
KevinB
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Booking was simple and when it wasn't…
Booking was simple and when it wasn't got very good support from them. Even without paying for the extra-whatever package, I got a reply in about 5 minutes to my email. Happy days.
Peter
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Wonderful seabed
Great , fun and very nice team on the boat ,Magnificent seabed, great ambiance on the boat , amazing islands …what else?
Pascal Dallioux
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Fast response and perfect solutions
Fast response and perfect solutions
Dagmar Boog
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The feedback was quick and polite
The feedback was quick and polite. Unfortunately he is unable to confirm I have train tickets yet which is a bit frustrating. However I think this is outwith his control right now, not his fault
Morag Carolan
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Overpriced Scam!!
This company overcharged us by a factor of 2.4x. The real cost of the ticket we found on the bus to be a fraction of what they charged us. And we didn't receive any benefit from the higher charge. When we notified them of this they gave a b.s. response. In Sri Lanka use website such as Dialog (telecommunication company) who will provide a better service.
siduth wijeweera
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Immediate response, very friendly and helpful ful
Immediate response, very friendly and trustful.
Lucky
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Best travel and transfer operator in…
Best travel and transfer operator in Asia
Janusz Palucki
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terrible service
I booked a transfer from Vientiane to Kong lor on Go12 Asia. The transfer was supposed to be provided by Family Service at the Memory Hotel, where I specifically chose to stay. The departure was scheduled from there at 8:00 am. Instead, they took me to the bus station and the transfer was provided by an old, uncomfortable, and dirty public bus instead of a van. At 10:00 am, I paid 380,000 kip. I don't understand why they didn't give advance notice.
Marciano Dario
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Easy to book.Good support.
Easy to book.Very good support. I made a mistake. Dont know how but i canceled my own Booking. Send an email to support and had my money back. So i could book again.
manuel
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Easy to use app
Easy to use app and booking was seamless. Thank you
Nay
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Travel experience
No complaints
Edward O MALLEY
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You are so fast with modifications
It was great with the responses.
Laura
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Efficient follow ups on queries
Efficient follow ups on queries
Mr Reiaz Yunus
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Easy for booking
Easy for booking , many offers for the traveling. But take too long time to get the tickets
Arie
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