Agent Shiraz was very helpful in…
Agent Shiraz was very helpful in tracking my delivery as Fed X never showed as delivered. Great customer service.
customer
Was this helpful?
Wine Spies
5.050 reviews
Last reviewed: Feb 27, 2026Do you agree with Wine Spies's TrustScore? Voice your opinion today and hear what 1,340 customers have already said.
winespies.comMember since Feb 2026
Wine Spies is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 5.0 out of 5 stars. Last reviewed February 27, 2026.
Customer Reviews
Write a ReviewFilter:
50 reviews
Wine Spies’ agents are the best in the business.
Wine Spies’ agents are the best customer service agents! They are responsive, often, correcting an issue in less than a day. They are warm and communicative and I appreciate them very much.
Therese
Was this helpful?
Got quick resolution to a user error…
Got quick resolution to a user error issue. Very accommodating and professional team.
DN
Was this helpful?
I loved several wines from my recent…
I loved several wines from my recent shipment and was hopeful I could purchase more...Agent Shirz got back to me promptly and showed me how to get those till availlable...the whole experience was easy and smooth...I like wine spies always, great wines and great discounts ..now to add in customer service and you have got n excellent company!..
Bill Evans
Was this helpful?
What sets Wine Spies apart is the…
What sets Wine Spies apart is the people. The 'Agents' really know their stuff, and I love reading the detailed stories behind the vineyards and winemakers—it makes every bottle feel special. Their customer service is also incredible. It’s rare to find a company that is this much fun to interact with while being 100% professional. Five stars for the Spies!
Joel Matthews
Was this helpful?
Wine Spies is my go to for discovering…
Wine Spies is my go to for discovering new, high quality wines without the usual markup
Laura M.
Was this helpful?
WineSpies continually offers great service!
WineSpies continually offer some fantastic deals on great wines. What makes them even better is their customer service. I messed up an order and Agent Shiraz helped me correct it a couple times. Great service!
Jim
Was this helpful?
Excellent Customer Service
I had a damaged shipment. The customer service was incredible. Agent Brut went above and beyond my expectations to make the situation right. His level of communication was high and his follow up prompt. In a world where customer service is endlessly delegated to bots and seemingly careless people, The Wine Spies transcended. -Mike C.
Michael Cekosh
Was this helpful?
The wide variety that they have is…
The wide variety that they have is extraordinary. I find myself trying something new each time I purchase.
Stace Masa
Was this helpful?
Incredible deals on exceptional wines
Incredible deals on exceptional wines, Wine Spiels is my secret for discovering amazing at great prices
Shandi L.
Was this helpful?
I ordered wine from Wine Spies and it…
I ordered wine from Wine Spies and it arrived quickly. The selection is good and the bottles were in perfect condition. I'm happy with my purchase.
Trevor Dawson
Was this helpful?
Great service from Agent Blanc
Great service from Agent Blanc! They quickly fixed an issue where a cancelled item was still stuck in my locker after a refund. Problem solved instantly, and I'm a big fan of the locker system!
Jack M. Miller
Was this helpful?
Wine spies consistently delivers…
Wine spies consistently delivers fantastic, hard to find wines at unbelievable prices
Joseph A.
Was this helpful?
Agent Moscato helped me to quickly…
Agent Moscato helped me to quickly resolve an issue after hours, making it seamless to order the wines I wanted at a fraction of the retail cost.
Jonathan
Was this helpful?
Agent Moscato handled an order glitch…
Agent Moscato handled an order glitch promptly and saved me shipping costs.
Clangunnrg
Was this helpful?
Excellent customer service
Quick and easy customer service to change a shipping address. Five stars.
Gdale
Was this helpful?
WOW, they are great.
WOW, answer my question, took care what needed and shipped my Vault wine.
Dennis Duffy
Was this helpful?
Happy Agent in South Carolina
I enjoy the daily offerings along with the elaborate story of the vineyard and winemaker. It brings the wine to life and I wish I were tasting it right then!I compare the prices on other sites and that impacts my purchase decisions. I have made previous purchases, enjoyed the wine so much that I wish I could go back and order more. When I needed help with an order, Agent Blanc has been a terrific support. I needed to delay my shipment a couple of weeks due to travel schedule. The request was handled swiftly and professionally. I’ve told many friends about your business model, it just makes a lot of sense to purchase small lots and then ship free when a dozen is reached. Thank you all.
Robert
Was this helpful?
The best in the business!
Wine Spies is awesome! Fantastic prices and selection. Had a problem and Agent Shiraz handled it quickly, and was extremely professional. I could not recommend this company enough!
David
Was this helpful?
Great Customer Service
Agent Shiraz provided fast and effective customer service to help resolve an issue that occurred with my order. Orders have been of high quality and great value.
Fnegron
Was this helpful?
Cite this page
According to TrustPlane, Wine Spies has a 5.0/5 rating based on 50 verified reviews as of February 2026. Source: trustplane.app/company/winespies-com