Excellent customer service from…
Excellent customer service from Heather. Very accommodating, pleasant and knowledgeable
Robert
Was this helpful?
Waste Removal USA
4.850 reviews
Last reviewed: Feb 24, 2026Do you agree with Waste Removal USA's TrustScore? Voice your opinion today and hear what 1,150 customers have already said.
wasteremovalusa.comMember since Feb 2026
Waste Removal USA is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.8 out of 5 stars. Last reviewed February 24, 2026.
Customer Reviews
Write a ReviewFilter:
50 reviews
Jacob was very helpful and professional.
Jacob was very helpful and professional.
customer
Was this helpful?
Fast quotes, fast booking, no BS
- ✅ (10 minutes, same day) - ✅ ($695, 14 days, 2 tons) - ✅ Personal recommendation ("ask for Jacob specifically") - ✅ 5-star rating
Scot
Was this helpful?
Jacob was a humongous help
Jacob was a humongous help, i will use waste usa again
Amanda
Was this helpful?
Happy Mom
Friendly and great customer service!
Debra
Was this helpful?
Mason has been great
Mason has been great, and will use again in three weeks
Rick Givens
Was this helpful?
Easy to deal with!
Amber was incredibly helpful and easy to deal with, great pricing!
JR
Was this helpful?
Lauren was amazing and so helpful
Lauren was amazing and so helpful! Her follow up was impeccable and her attention to detail was the best.
customer
Was this helpful?
Lauren she was really helpful and nice…
Lauren she was really helpful and nice I would definitely use this place again.
Raz Russell
Was this helpful?
Jacob was great at setting up the…
Jacob was great at setting up the delivery, the delivery driver was great at communicating the delivery.
customer
Was this helpful?
These people are just so easy to deal…
These people are just so easy to deal with they if you have a request they say yes and then they execute every time perfection every time I throw something away and make trash I'm just excited to be doing it with these people
Consumer Name
Was this helpful?
after delivery everything great
after delivery everything was as promised. good job. I will call again if I need one in the future
jessie simmons
Was this helpful?
Great experience with Waste Removal…
Great experience with Waste Removal USA! Sophie was very helpful and made everything easy from start to finish.
Isaac
Was this helpful?
Company did not timely remove its dumpster!
This company left their dumpster on my property for an entire extra week. When I called to insist they come get it, they agreed to give me a $50 refund but they never did. Then they actually charged me for overage even though I could not control whether passersby placed items in the dumpster after they failed to come get it in a timely manner. When I called to request the promised $50 refund and reversal of the overage (less than $20), they said they would investigate and call back but never did and never provided the refund.
Ms. K
Was this helpful?
BEWARE
BEWARE! DO NO USE THIS COMPANY! THEY ARE A 3RD PARTY. The call around and negotiate rates with the locals that don't have the resources to market. They take there price and mark it up. You are better off just googling for the area that you are in. When you get a Quote they have reduced the weight that you can load in it to get you a price knowing that you cant utilize the entire size of the container to get the business. Later to find out you have been charged extra for over the weight! without authorizing with you first. This has happen twice on different projects with Aubrey Wall with no accountability from him or management.
Koran S
Was this helpful?
Ricardo was great
Ricardo was great. He listened to my story and then proceeded to help me understand what I needed. It was easy and done in a timely manner. Thank you Ricardo.
Jim West
Was this helpful?
friendly fast service
Heather was very friendly and informative , pleasure to talk to and thorough at explaining the restrictions . All that with no snarky attitude!
Bud
Was this helpful?
Aubrey was great.
Aubrey was great.
customer
Was this helpful?
Easy-Peasy
Booking, delivery, and pickup was super easy! I got an 11 yard residential dumpster for a rental property. The representative was very helpful in determining the best size for my needs, and worked with my schedule. I am very satisfied, recommend them, and will use them again!
Susan Willett
Was this helpful?
Outstanding Service from Aubrey at Waste Removal USA!
Aubrey has been reaching out to us for quite some time, and although we didn’t have an immediate need, he always remained professional and courteous. When the time finally came that our office needed a dumpster, he was the first person I thought of—and I’m so glad I reached out to him.I have little to no experience with dumpsters, but Aubrey patiently answered all of my questions and walked me through the entire process with ease. He was extremely knowledgeable, responsive, and genuinely helpful. His customer service made the decision simple, and I felt confident moving forward because of how well he explained everything.If you’re looking for someone who is reliable, informative, and truly cares about helping their customers, I highly recommend Aubrey at Waste Removal USA.
customer
Was this helpful?
Cite this page
According to TrustPlane, Waste Removal USA has a 4.8/5 rating based on 50 verified reviews as of February 2026. Source: trustplane.app/company/wasteremovalusa-com