Twin XL Mattress Purchases
Nathaniel was extremely helpful while we were in the store selecting mattresses. The delivery team were helpful and efficient. The new mattresses are extremely comfortable.
Nigel Astell
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Urban Mattress
4.850 reviews
Last reviewed: Nov 19, 2023Do you agree with Urban Mattress's TrustScore? Voice your opinion today and hear what 494 customers have already said.
vienna.urbanmattress.comMember since Mar 2026
Urban Mattress is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.8 out of 5 stars. Last reviewed November 19, 2023.
Customer Reviews
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50 reviews
They lied about the price
They lied about the price. Very disappointed.
Leslie Ekstrom
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side sleeper pillow is great for back sleepers too!
Nate and the staff are informative and patient - no pressure. I bought a pillow for side sleepers that is great - I used to have trouble with a neck ache most days when I woke up - and this pillow has made all the difference for me - it's so comfortable!
Carol S
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Great mattress and service!
Urban Mattress is the best mattress I’ve ever owned! The customer service is amazing, delivery team is on-time and helpful. We have purchased 6 mattresses from them in the last 4 years, simply the best!
Nichelle Nassif
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Always a great experience!
Always a great experience!
Peter Kimball
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You provide after purchase service such…
You provide after purchase service such as mattress flips, which I cannot do with my Vi-Spring. My other comment re the purchase of the mattress is that there was no sales pressure.
Barry Geia
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Nathanial runs the best mattress store…
Nathanial runs the best mattress store ever. We’ve bought 5 mattresses from him; for my wife and me and for each of our kids. Everyone loves their Urban mattress.Sadly, his lease has ended, but we’ll continue to buy from Nathanial in his new location!
John Sims
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Above and Beyond service
I snagged an amazing deal on a floor model ViSpring, and they wrapped it and held it for me until I completed remodeling the room it was going into. The delivery was challenging, but in the end everything came out perfect. So sad they're closing!
Na
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Our mattress is fantastic!
Our mattress is fantastic and Nathaniel and team are very knowledgeable and extremely helpful.
Matt & Kate Gray
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Buy this!
Great people providing a great product. Everyone needs an Urban Mattress.
BG
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Personal attention from Nathaniel
Personal attention from Nathaniel
Shari & Larry Taylor
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Best product and company!
wonderful company and the healthiest mattress I've ever had!
Emily Lown
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Shopped here while you still could
Just bought our fifth mattress from UM. Each time it’s been no pressure and honest answers to our questions. Sad to hear they lost their lease…so went ahead and replaced our 17 year old mattress while we could. The memories of going to their competition almost 20 years ago made it an easy choice. Hope UM finds another location to move to and continue their tradition of excellent customer service.
Herb & Anne Regensburger
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Friendly sales personnel
Friendly sales personnel. No pressure.
Anthony Labarbera
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Good products
Good products. Helpful sales staff. It breaks my heart that they are loosing their Vienna lease.
Nancy Nix-Karnakis
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You have not delivered the product yet
You have not delivered the product yet, not called me to tell me when it will be delivered. This needs to be rectified immediately.
Neil Beck
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Sales expertise
Sales expertise, no pressure, genuine politeness and we love our mattress and our new pillows.
steve
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Professionals
Installers arrived on time, were polite, careful, and considerate.
Nick Nobbe
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Sales and Delivery
Both Daniel and Nathaniel were extremely helpful, explaining the mattresses. Also, the delivery was on time. What they promised, they delivered!
Peter Arzberger
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Great service and team!
Great service and team!
Brad Bennett
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Cite this page
According to TrustPlane, Urban Mattress has a 4.8/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/vienna-urbanmattress-com