Do you agree with Vagaro's TrustScore? Voice your opinion today and hear what 587 customers have already said.
Vagaro is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 3.9 out of 5 stars. Last reviewed February 27, 2026.
Our experience with Vagaro has been wonderful! Very user friendly and if for any reason I get stuck a brief call ( that is immediately answered) always resolves our issues. Wouldn't even want to TRY a new system for our Wellness Center.
Transferring my website from my previous web designer to Vagaro was smooth and quite easy with Estera. She was very assisting, prompt, professional and courteous.
We’ve had such a fantastic experience with Jack at Vagaro. He always makes time to help us and responds incredibly quickly whenever we have a question or run into an issue. Nothing is ever too much trouble.Jack is brilliant at troubleshooting and resolves any problems efficiently and professionally. Thanks to his support, switching over to Vagaro from our previous booking system was seamless and completely stress-free.We truly appreciate the level of service he provides and can’t recommend Jack and the team at Vagaro highly enough!
Beyond terrible... They were bad before but are even worse now with the new 2026 update. Vagaro will log me out in the middle of taking a clients payment. We no longer can use the clients card that is on file. Multi-Location features are simply just not working. There are many, many more reasons as to why they get the lowest amount of stars but i beg of you to not find this out for yourself. Literally choose any other company. Its been 5 days since we started experiencing their new issues and support is laughable
If I could give Vagaro "0 Stars" I would. There are several issues that I find basic such as the calendar is NOT in "real time" or "live time." So, you'll need to click onto the button to "Start The Class." Why do I mention this, because if you don't STC, the nightmare to add an attendee or check someone out resulted in me being on the phone with tech support sometimes for 48 minutes at a time! Going backwards, the price you are quoted IS NOT accurate bc everything is an "add-on" with a cost such as the "merchant service account." How do you have clients pay online w/o a merchant service account. The shopping cart is the ONLY system that is NOT visually friendly or intuitive and is NOT like any other point of payment system. WHY? WE all use online shopping carts all the time. If someone hasn't paid for a class, the "Invoice The Attendee" option is hidden. WHY hide an important feature? If you have Live Streamed Classes and you didn't Start The Class, you cannot sign people into the class or add an attendee. The color of the class even hours later will not change (meaning it ended) until everyone has paid. Well, what if that is 1 persona nd they don't pay for 1-2 weeks? How then do I adjust the payroll? Why not a ft that allows for that client to pay prior to enrolling in another class? Getting our customers to sign-in online has been a nightmare. They are so used to coming in and attending a class. Simple and customer friendly right? (Come in, we can handle payment after the class!!) NOPE, not with Vagaro. It's a nightmare bc the "class ended." I cannot add an attendee. What about clients who have signed into the wrong day? NO, you cannot delete them or assign them into a different class or day. Why not? It's a simple feature. The day-to-day functioning of classes and customer servicing has been nothing short of calls to tech AND, I've only had Vagaro for 6 weeks. I think I've called tech 8 time and have been on the phone minimally for 30 minutes to unravel things and find the back-end-techniques and work-arounds. NOPE, there aren't any. I could go on with 5-8 more things that do not make senses with Vagaro but, I won't; just know the system is not intuitive, not user friendly and has NO work-arounds on simple every day things.
Vagaro over charged my account after I discontinued a service. The app kept crashing while I was repeatedly trying to cancel the service. Finally it gave me the correct total and then charged my account anyway. I called and they said we know it says that but we are still going to charge you and offered no refund or any compensation for the lies and false advertising.
I used to use Schedulicity for all of my billing and customer needs and was forced to transfer to this company. Since then, I found the site to be combersome, slow and hard to navigate. When trying to cancel my account, I couldn't do it online. They made me call them which again was cumbersome. Asking for a bunch of information and then stating that because I ordered a CC reader that I had to stay with them for 1 year or pay $100 for the reader (which I never used). Even when stating it was unused and I could send back they refused and pushed the $100. I paid it just so I could get the hell out of this site.
Very happy with Estera’s work. Would highly recommend
We recently had the pleasure of working with Estera from Vagaro to build our new website for Tate, and we honestly couldn’t be happier with the experience.From start to finish, Estera made the entire process feel easy and stress-free. She guided us through every step with patience, clarity, and real professionalism. Even when we were incredibly fussy about the smallest details (which we definitely were!), she never once made us feel like we were asking for too much. Instead, she always reassured us, listened carefully, and made adjustments without hesitation.Nothing was ever too much trouble for her. Her attention to detail, responsiveness, and calm approach made what could have been a daunting project feel smooth and enjoyable. We truly felt supported throughout the whole build.We’re so grateful for her hard work and dedication, and we absolutely love the final result. Thank you, Estera, for bringing our vision for Tate to life so beautifully!
I have got best experience ever, thank you Jack for your time and patience, very professional before and afterwards. Loads of attention for new clients which is amazing !
I would highly recommend this booking system ! The onboarding support is excellent! I was asking million questions and calls and the answers were received immediately! Jack my onboarding manager is amazing ! The interface of my booking system looks brilliant. Happy with my choice and I did try few other systems previously.
So happy with the service Ive received from Vagaro. I’ve had constant support with the booking system and a deal for a free website setup and the website is great too! I receive constant support with the team available on WhatsApp with any concerns! Everyone is lovely and so quick to help. Very happy salon owner 👌
I recently moved over to Vagaro from Fresha and worked with Estera on my new website. The switchover was quick and seamless and the whole process felt incredibly well managed from start to finish. Estera listened carefully to everything I wanted, she took all my feedback on board and came back with a website that was even better than I could have imagined. Any tweaks were handled quickly with great attention to detail throughout. I’m extremely happy with the final result and I would highly recommend Estera from the Vagaro team 🩷
I can’t believe how amazing my website looks, it’s just how I imagined it to be, Estera was very professional and made the whole experience stress free and easy!
Vagaro has been a smooth transition for us all thanks to Miriam and Liam.Our last call was a few days ago, and im super grateful to Liam for all the guidance and support. I'm super knowledgeable that nothing was too much a great service indeed.Thank you 😊
Jack Wroblewski, has been a phenomenal help for me and changing my booking system. He’s made the process a whole lot easier. Highly recommend.
Excellent support and customer service
Great options for small businesses like mine. I like the flat fee payment for all that I get with it. Also having Customer Consent forms sent digitally is a massive help that makes my business look very professional.
This scheduling system is fantastic. It acts like an assistant, ensuring you stay on schedule, providing reminders, and being fully customizable. It works seamlessly in our practice and keeps data private, something we really value.
Poor service and scammy - doa hardware won’t replace or refund.
According to TrustPlane, Vagaro has a 3.9/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/vagaro-com
