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The Luxury Pergola is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 5.0 out of 5 stars. Last reviewed February 19, 2026.
Wow! What a great surprise when we made a phone call to Luxury Pergola! We talked with Mark Haslem, who was awesome. Mark took the time to fully answer all of our questions and provided some great ideas and thoughts on our project. At no time did we feel like there was any pressure or any time constraints to purchase. Mark's follow up was outstanding and quick.
Great experience from start to finish. Chase walked me through the entire purchase and assembly process. He also answered several technical questions before assembly. The pergola is extremely sturdy and looks great!
We purchased a custom designed pergola kit to put in our backyard. The build quality feels rock solid and the materials are very premium. The installation time was longer than what we initially thought, however, we were able to reach out to support with any questions we had. Overall we will be happy with the final product and it looks good and gives plenty of shade.
This review is long overdue, but I hope it is useful to someone considering the same.Our Luxury Pergola exceeded my expectations in every way. It was the culmination of a nearly 20 year search for our "ideal outdoor space" for our home. We had considered any number of options, and even had at least 3 different architects draw concepts for the space. In the end, we decided that those concepts were not really a good fit for us mostly because they had fixed (flat or pitched) roofs that we thought would make our kitchen darker.They Luxury Pergola seemed ideal because the louvers can be opened if it limited the light, but we also opted for the white finish, which reflects a lot of the light, so we have not opened the louvers as much as we thought we might.They other major win with the Luxury Pergola is the design and construction. The powder coated aluminum is the ideal finish for our water front property, and the column and beam sizes give a very sturdy (beefy) aesthetic which appealed to my engineer trained eye.The assembly was pretty straightforward, and with the exception of digging the (rather hefty) footings (for hurricane wind upload resistance), I completed most of the build with minimal assistance. Speaking of hurricane resistance, the Luxury Pergola was one of the only vendors I contacted who had a solid "yes" to my question about Miami Dade code compliance.Where I did get assistance was from Chase, our sales/support rep at the company. He was always there to answer my numerous questions about assembly details, but also to provide insights about some details on placement of crown molding, etc. In particular, he provided wonderful guidance on lighting, when he suggested putting LED strip lighting along the inside of the gutter and reflecting it off the underside of the louvers. It looks awesome at night!Many thanks to all the folks at the Luxury Pergola for designing, manufacturing and helping us achieve our "ideal outdoor space".John Lynch
I wanted a top quality product and this it it!
High quality project with ease of installation and simplicity of design. Looking forward to many years of enjoyment.
I worked with Mark Haslem and he was very responsive and answered all my questions. He helped with the design and gave useful feedback. Looking forward to receiving the pergola next month.
I was impressed by how well engineered this pergola is. The instructions were clear, and the components fit together perfectly
Excellent support thru the entire process from ordering to shipping to installation!!Chase Bess was awesome keeping me informed and answered all my questions very timely.
The customer service rep Mark Haslem was excellent, and the product is working as expected. The over the phone installer was a great help in assisting with the installation.I would definitely recommend the company to anyone looking to purchase a steel customized pergolaGreat Job,
After extensive searching and research, we decided on The Luxury Pergola, primarily because they offer customization of both height and size (up to 12×24), which was essential for matching our window height and maximizing our lake view. We were also impressed by The Luxury Pergola’s strong wind resistance and snow load specifications, and the fact that everything is made in the USA.When we contacted the company, we spoke with their Design Consultant, Mark H., who was wonderful—knowledgeable, patient, and highly responsive. He answered all of our questions, guided us through the ordering process, and emailed us a detailed parts list for review and approval, incorporating the changes we requested.We placed our order on 11/13, and it was delivered on 12/9, which is impressively fast for a customized pergola. We plan to install it over the next few months, as it’s winter here in Michigan. When the snow arrives, progress tends to slow—especially on a windy lakeside 😊.We will update our review once the installation is complete.
Mark Haslem helped me out a lot. He did an excellent job of explaining the product and offered to defer shipping to a later date. -Greg C
I purchased a Super Pergola from here, and it has been great so far! We have had it for almost a year, and we are entering the winter months, so time will tell for the durability. The product itself is great, and is allowing the family, friends & neighbors to enjoy my patio space in all different types of weather. The only negative is that it was rather large, and you will need a team to help install it, a little more than a DIY. The shipping was fast and make sure you have a large area to store it. Another hiccup is I have a slight leak of water in the gutter system in the middle of super pergola, where the two beams meet the center posts. The sales experience was unique as you are spending a large dollar value over the internet, yet it was legit. The Sales Rep Chase Bess was awesome. He walked us thru the process, helped with the permitting process and answered the last-minute frantic installation calls. He is still helping us determine a path to correct the middle leak and helping with other creative solutions to add lights and screens. Chase has friendly and low-pressure sales tactics that has developed a strong rapport that would make me recommend this company to others who are interested in a Pergola.
I recently had a Luxury pergola installed and I could not be happier. The structure feels very sturdy, the finish looks amazing, and the louvers work perfectly, smooth, quiet, and very functional. It has completely transformed the space. Overall I am extremely satisfied and highly recommend it.
I worked with Mark H on the specification of our pergola - it was so easy and he was so patient and helpful. We opted for all the bells and whistles since we will be spending many hours under our pergola making great memories with our family and friends. But during the buying process, I am the type of person that needs to 100% understand each line item on the proposal and Mark was so knowledgeble and helpful in explaining everything. Then in the end we realized we needed a custom size - still not a problem at all. The customer service has been great. Our pergola will be set up in the spring. I'll write a second review on how that goes once it happens. So far I am very happy we selected The Luxury Pergola.
The folks at Luxury Pergola are very attentive when I needed technical data prior to placing my order. The communications have been stellar. The product was well packaged and no damage. The instructions are very detailed and assembly went extremely well. Very satisfied with the quality of the product. I would not hesitate to purchase another pergola.
Very helpfulCost effective Quality productChase was very helpful through the process
My first contact was with Chase Bess who was very professional, courteous and was very knowledgeable with their product. The reason I purchased from Luxury Pergola was the fact that their product is heavy duty well designed and well made. It was easy to assemble, just needed help lifting the parameter beams in place. The instructions and assembly videos were easy to understand and follow.
Chase was a huge help in choosing, designing and final assembly of our pergola. We are thrilled with our purchase and constantly get compliments! Thanks again
From our first interactions with the Luxury Pergola folks, they made us quickly and easily understand how the Luxury Pergola quality measured up against other brands and the considerable savings available with their self-construction business model. Our personal associate, Chase Bess, helped us work through all of the details of ordering the model that was right for our specific site, delivery, and construction plans. Chase helped us get the right tools and plans together to set us up for success. With Chase’s guidance, we were able to construct our Luxury Pergola in 10-hrs. We are very happy with every aspect of our Pergola and get comments and compliments from neighbors and visitors regularly. It really changed the entire space for four season use.
According to TrustPlane, The Luxury Pergola has a 5.0/5 rating based on 50 verified reviews as of February 2026. Source: trustplane.app/company/theluxurypergola-com
