Swissmailbox picked my watch and…
Swissmailbox picked my watch and shipped it very professionnaly and smoothly.Thanks a lot !Deserves 5 stars for service
olivier placktor
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Swissmailbox
4.921 reviews
Last reviewed: May 16, 2025Do you agree with Swissmailbox's TrustScore? Voice your opinion today and hear what 21 customers have already said.
swissmailbox.bizMember since Mar 2026
Swissmailbox is an online company. Based on 21 reviews on TrustPlane, it has an average rating of 4.9 out of 5 stars. Last reviewed May 16, 2025.
Customer Reviews
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21 reviews
SwissMailBox made my auction experience…
SwissMailBox made my auction experience unforgettable! When I won a prized item at an auction house in Geneva, I was anxious about how to arrange for its pickup and shipping. Thankfully, SwissMailBox came to the rescue. Not only did they organize the pickup seamlessly at the auction house, but they also managed to ship my item on the very same day. Their efficiency and attention to detail were truly remarkable, turning what could have been a stressful situation into a smooth and hassle-free experience. I'm immensely grateful to SwissMailBox for their exceptional service and for making my auction purchase journey so memorable.
Mian Neuwirth
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Excellence in movement
They are precise, diligent, customer focused. I’m working with them for one year and I never had one single mail lost. I appreciate their flexibility and I love their mindset of customer first , customer last!
Al
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I have been with them for half a year…
I have been with them for half a year now and cannot fault them. Handling of the mail is fast and efficient, easy payment and very reasonable monthly fee.Customer service will reply quickly and accurately if contacted.I'm happy!
mj j
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Outstanding quality of service
Outstanding quality of service. The staff were extra helpful whenever needed.
Benamar
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Customer service is tops
Actually I was not fully able to utilize this service, but had really great customer support twice. I purchased the 'one-time-use' service. Firstly, the vendor I purchased from had a delay with shipping out the item, so I contacted Swissmailbox and asked what happens if it doesn't arrive within the 15 day window. They kindly put the service on pause for me, so no extra charges were made. Secondly, the vendor ended up cancelling the order because they didn't have any in stock afterall. I informed Swissmailbox and they said they'd keep my adress on pause for another 6 months in case I would make any order in the future. Such great service I was moved to write a review :)
Sian Evans
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They helped me send a package delivered…
They helped me send a package delivered in Switzerland and forward it to my country. They sent me pictures of the package and handled all the forwarding mail process. Once they got the package around July 12, they sent to me and it arrived in my country July 18. After customs clearance, it arrived in my home in July 27. It is an expensive service they fulfilled my need (19 swiss francs for shipment fee + 3 swiss francs for customs declaration) .
Junior
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Outstanding service from SwissMailBox
There is no doubt that SwissMailBox's service is world class, professional, efficient and – as I personally experienced – goes beyond the letter of the law. Alex and the team attended to each and every one of my queries with patience and understanding. On a few occasions, where the sender did not indicate my unique mailbox number, Alex and the team at SwissMailBox did everything in their power to track the package down – even catching up with postal couriers to ensure the package was found – making certain the items were safely forwarded.If you're looking for a mail-forwarding agent in Switzerland to handle Swiss and European packages, SwissMailBox's outstanding service is definitely worth the small monthly fee.This is a well-deserved 5 stars!
Chaim Ehrlich
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Best Forwarding company in Switzerland
This is the second time I have purchased the forwarding service and I can only confirm Alex's perfection: kind, fast and incredibly professional.I chose your company because it offers the "one time use" service, the perfect solution for my occasional needs.Thanks Alex
Giovanna
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Absolutely amazing service
Absolutely amazing service! very prompt and intelligent at every step. Easy to use and very efficient
Daniel Kellenberger
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A seamless transaction from the initial…
A seamless transaction from the initial communication to the arrival at the designation. Excellent customer service! Thank you for everything!
SCG
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Exceptional
Exceptional: excellent service, professional and friendly staff, reliable and fast delivery, ! Special thanks to Alex, wonderful and helpful person, his advice and service is outstanding! Peace of mind !!
Hikari
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Absolutely over the moon ⭐⭐⭐⭐⭐
Absolutely over the moon with the consistently excellent service from SwissMailBox & Alex.Any concerns or worries are responded to in 24hours, usually within the hour. Account set up was even completed on a Sunday. All Swiss shops I use are happy to deliver to my SwissMailBox address. Parcels are scanned and photographed and an alert email is sent as soon as your packages have been processed. You can then wait to consolidate several items or proceed with forwarding immediately.I'm definitely going to be a returning customer for the foreseeable future. Swiss Post are facing significant delays to UK but were also extremely helpful in tracking my parcel and reassuring me. My goods arrived in 11 days, securely packed with professionalism.
Nafnlaus
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SwissMailbox Is Excellent!!!
SwissMailbox has provided me with fantastic service in shipping all sorts of Swiss products to the US. Alex is an excellent communicator answering questions quickly / reliably and service is extremely fast. I highly recommend SwissMailbox. Thank you Alex for your exceptional service in delivering tastes of Switzerland straight to me and my family in the US!
Robert C.
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Excellent customer service
Excellent customer service. Always quick to reply and answer questions. 10/10
Corentin Jean
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Exceptional!
This is the first time I have used Swissmailbox and I am very impressed with the service. Everything has been smooth, no delays, customer services has replied within minutes... wow... exceptional!
Mayte Rios
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They did a great job
They did a great job. I had a one time delivery and the company found a sensible solution at a good price.
MAK
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Customer service could communicate more professionally
Fast service and easy to navigate tool. Processing of items is however expensive and the team has a confrontational tone towards customers.
Shaping2Startups
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Business Mail Box
Hello,I have been using Swiss Mail Box services since beginning of 2020, for my company.Simple to use, efficient and nice team.I recommend.Best Wai-Sin S. LAM
Wai-Sin LAM
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I've been working with SwissMailbox for…
I've been working with SwissMailbox for several years. They have great follow up and run a first-class operation. I highly recommend working with SwissMailbox.
Matt Going
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According to TrustPlane, Swissmailbox has a 4.9/5 rating based on 21 verified reviews as of March 2026. Source: trustplane.app/company/swissmailbox-biz