Absolutely one of the worst companies…
Absolutely one of the worst companies I've ever dealt with!
Mark Salak
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Mountain View Hearth Products
2.58 reviews
Last reviewed: Jun 4, 2025Do you agree with Mountain View Hearth Products's TrustScore? Voice your opinion today and hear what 8 customers have already said.
stove-parts-unlimited.comMember since Mar 2026
Mountain View Hearth Products is an online company. Based on 8 reviews on TrustPlane, it has an average rating of 2.5 out of 5 stars. Last reviewed June 4, 2025.
Customer Reviews
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8 reviews
Didn't work for me
Didn't work for me. I carefully cross referenced my stove model and found a part that was compatible with it- according to their site. It arrived and was not compatible. Result a total loss of $316 - return shipping of $198 and their 10% restocking fee. make it too much to return. And then there's a chance they may find some small reason to say its damaged and reject the return. Entire product goes in the trash.
Dave
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I 2day expedited a shipment of a couple…
I 2day expedited a shipment of a couple of door hinges for my wood stove. Both of my hinges broke at the same time. I can only lean the door against the stove. VERY DANGEROUS. Hence the 2day shipping. Its 6° where I'm located. It's been 13 days since I placed the order. Called customer service twice. They said there is nothing they can do.
howard bowles
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Very Good Folk
I was searching for a fire place part. And even though they did not have it, they helped find a website for me that might be able to solve my problem. Thank you Harlo!
Marco Novy
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Thank you chole for the great service
Thank you chole for the great service, shipping, all my parts were delivered. Thank you again if I need any parts for my pellet stove I'll be ordering from you again Thank you
Paul Armijo
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Always helpful
Always helpful, had an issue with one part in the last 10+ years & they stood behind it. Great crew, quick & accurate shipping, competitive pricing. They have parts for most of the gas & pellet units that I service here in New England.
RJ Peverly
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absolutely rubbish company
absolutely rubbish company. Didnt need to give a serial number when ordering part but now the part I ordered is failed they refuse to honor a warranty because I will not pull a 300lb stove out of my fire place to get them a serial number for something I did not buy from them. Buyer beware to are a rubbish scam company
Kevin Vieweg
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Had a Vermont Castings Intrepid II for…
Had a Vermont Castings Intrepid II for 30 years. We just purchased a new Intrepid ( not II ). After install I looked online for several days for a spark screen. I should have just called Vermont Castings, but finally found a OEM spark screen for an Intrepid. Cool bought. So excited to receive our new screen enabling use to use our new fireplace. Received our screen, NO FIT. Called customer service, oh no these don't fit the new Intrepid, it says so as you scroll down (my fault). Shipping cost back, plus restock fee. When return mailing at my cost I noticed a large yellow sticker on the box Intrepid II. Ok let's be fair, why do you advertise it as an Intrepid screen? Why not Intrepid II, truth in advertising! They could be the best stove business and sure will not mind losing one single customer but COME ON MAN!
JH
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According to TrustPlane, Mountain View Hearth Products has a 2.5/5 rating based on 8 verified reviews as of April 2026. Source: trustplane.app/company/stove-parts-unlimited-com