HollyLand Lark Max 2.
"I recently purchased the Lark Max 2 from Hollyland, and while I am still in the early stages of getting to know the device, I am already incredibly impressed with the company itself.There was a minor hiccup with the initial shipping, but the support I received was outstanding. A representative named Zora assisted me personally. Despite it being the New Year holiday, she stayed in constant communication, walked me through the entire process, and ensured my replacement arrived quickly. I am super happy with how this was handled. It’s rare to find this level of dedication to customer satisfaction—highly recommended!"
Milano lozada
Nice shopping experience, somewhat unclear webpage.
I bought a kit of C1 Pro intercoms with Hub for event production. They work great for the intended purpose! The kit came in a peli-style case with alot of accessories and spare parts. Double antennas, ear-muffs, batteries etc. I contacted customer support regarding a question about the product, and they replied quickly. My only real complaint, is that the website eu.hollyland.com could be more clear on what is included in the kit.
Erik
Communication was great and C1 Pro…
Communication was great and C1 Pro system is very easy to use. The Solidcom C1 Pro Hub 8s had everything I needed plus extra replacement ear and mic cushions and ear pads. Perfect package for a camera crew.
Ryan Jackson
I received excellent service when I…
I received excellent service when I needed help with my microphone. The customer service was exceptional in resolving my problem. The microphone is high quality, I recommend it.
Débora Cardoso
A very good and well-designed product…
A very good and well-designed product and user app. Support is readily available in English as well as in the user's native language. The support staff are highly competent and friendly, and their information helps customers find solutions very quickly. I give it 5 stars without reservation.
D Wotschke
The best product and customer service ever!
Since I need a professional microphone for creating my reels, I ordered the Hollyland Lark M2 Type-C version. I received the microphone set very quickly, but noticed that the receiver did not fit my iPhone. When I contacted Hollyland Customer Support, I received an immediate response and was offered a compatible receiver. I haven't encountered such fast and friendly service in a long time! I would like to thank Joy for her friendly and courteous communication and for successfully resolving my issue! I am looking forward to using the microphone and highly recommend Hollyland products!
Halyna Leontiy
Very good support
I contacted Hollyland right after placing an order to modify it, as I ultimately wanted to change the bundle I had ordered. I received a very fast and understanding response. They managed to intercept the order at the warehouse to change the product, and since the desired bundle was the same price, I didn’t even need to place a new order. They took care of everything, with excellent email communication. Highly recommended!
Paul
Excellent customer service
Excellent customer service and after-sales support, thanks to their quick response, friendliness, and efficiency. Fast shipping. After purchasing the Lark A1, we realized that it did not have the lightning receiver we needed, and buying the accessory separately afterwards, with shipping costs, would have been very expensive. When we wrote to the team about the problem, they offered to send it to us free of charge. We think this is exceptional service.
JBT
Amazing quality at low prices
Amazing quality at low prices! After purchase service is also really good. I just won't give 5* 'cause I wanted to return a product and woul have to pay the shipping back.
Diogo Branco Cardoso
Great product
Great product. Fast delivery. Communication was quick and very friendly! Highly recommended.
Stefan Vicen-Moreno
The best customer service in the world…
The best customer service in the world - that's all. Hollyland's team is always there to help in any way that they can. And that's something that I really appreciate. It definitely makes it's it easy to be a customer for life when a company takes care of its customers like this.
Keith
tax refund
acknowledged the mistake in taxes and refunded correctly and soon
Alvaro Sancho
Great Customer Service
I don't own any Hollyland equipment and I wanted information before I bought any. Asked a couple of questions and they answered all each of them in one day or less. Customer Service like it should be.
Havk
They truly care about every person and…
They truly care about every person and every product. They’ve become a worldwide reference, and I was genuinely convinced that they are the best. That’s why I want to recommend HolyLand. Every time I needed something, they were there to support me, answer my questions, and they were incredibly kind.They also replied much faster than I expected. I thought it would take a long time for such a big company to answer a not-so-obvious question, but they still took the time to care and responded as quickly as possible, giving me all the support I needed.So for me… it’s 5 stars for this company. I’m really happy with them.
Global Netflow
Fantastic wireless mic
Fast shipping and an absolutely amazing product. The magnet is probably one of the highest class I've seen on something this small. It just works, Linux/android, windows, if it can address a USB audio source your golden. The mic controls are great and once you remember which color is for noise canceling it's awesome, the audio quality is great and the isolation when you want directional pickup works very well. Highly recommend.
Nicholas Sellman
Hollyland: 5-Star Customer Support and Incredible Solutions!
Hollyland's support team resolved my LARK A1 exchange issue (Lightning to USB-C) quickly, efficiently, and incredibly generously.Instead of making me go through the standard return process, they chose to send me the USB-C receiver I needed free of charge as a sign of appreciation. This attitude shows that they truly care about customer satisfaction and post-sales support.The process was very easy and professional. I am extremely satisfied and recommend them 100%!
gabriel Amorim
Genuinely impressed
Genuinely impressed with the Hollyland Lark M1 microphone. It performs solidly and packs in a generous set of accessories! Hollyland's customer service also is great!
SESA vzw
The product's quality? I haven't made it past the Hollyland's lack of service from my initial purchase
I happily pre-purchased a 4x Lark Max M2, after owning the M1 for over a year. 29/7, the day of my purchase, was when my joy began to decline. The expected shipping date advertised was 7/31, even though it wouldn't ship until 8/16. Updates were not posted until it was shipped. Upon arrival, I discovered that no earpiece is included and that it is only with one specific set, something that is not very clear on their site or in their marketing videos. They also informed me that it will only work if I exit 4-player mode and purchase it for $62. Next, I head out on the road and take the new set in my camera bag. The zipper on the cloth bag holding my pre-purchased Lark Max M2 broke at the beginning of several weeks of travel, meaning two of the mics, the charging case and cords are not secured. $500 is not secured.I return from travel and write to them on 4/11. They ask me for proof of purchase even after I reply with the link in their receipt, which also lets me view my private information on their site. They then ask me to fill out a report to get a quote to have the product replaced. I pressed them to replace the bag at no cost. They agree if I provide a photo. I do. Then they request a video of the bag, which I narrated with my deepening frustration at the hoops I'm needing to jump through to get the bag replaced. I note that I recently had a similar issue with another company, and they immediately shipped a replacement at no cost. They acknowledge my frustration by now requesting I leave them a positive review on TrustPilot, after which, verifying, they will grant me a $10 gift certificate - unsure for what. This is because, after all of this unnecessary communication, they have determined they will not replace the bag as it is outside the 90-day warranty period, which they have failed to mention until now. I still won't have a bag, as they don't replace or sell those. Usually, this wouldn't be an issue; however, without this bag, there is no way to carry two of the tiny microphones, the cords, or the charging case. $500 worth of equipment unpackaged. Gone is the nice, neat and simple package of the M1. Lose the bag on this M2 x 4, and it can turn into an x 2 pretty quickly. Gone is my trust in Hollyland. Gone will be my future business. I can't imagine if I had an issue with the technology what the experience would be after my issues with their shady marketing, warranty and service.
Tim Conrad
Easy communication
Easy communication, quick response, my questions were answered.
YANDERI
great product
great product
Jbt
