The Sterling Sleep Systems team is #1
The Sterling Sleep Systems team is our favorite! When a company stands behind its product, quality and service they are #1 in my book.
Lance Brown
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Sterling Sleep Systems (APPF Inc)
4.750 reviews
Last reviewed: Feb 24, 2026Do you agree with Sterling Sleep Systems (APPF Inc)'s TrustScore? Voice your opinion today and hear what 50 customers have already said.
sterlingsleep.comMember since Feb 2026
Sterling Sleep Systems (APPF Inc) is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.7 out of 5 stars. Last reviewed February 24, 2026.
Customer Reviews
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Great customer service
Great customer service and purchase arrived as stated.
K Doverspike
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Can always get what I need
Can always get what I need
Brenda Alcorn
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Getting my new mattresses was an exceptional experience with Sterling.
Everyone at Sterling was so helpful getting me new twin waterbed mattresses. They arrived in a few days. The previous mattress, I had from Sterling lasted 20 years. It was time for new ones. I highly recommend Sterling.
Bonnie
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good customer service
good customer service - quick arrival.
Americano
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Excellent Service
We needed new bladders and a liner. The guys shipped it out that day. It arrived the day after New Year's ! Very responsive. Excellent quality. Our Stirling bed will probably last another 20 years.
Paul Jardine
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Excellent products and service
Excellent products and service. Anton was great and made sure to take care of me as a customer and made me feel valued to buy two new waterbeds. I replaced the last set of waterbeds, one for me and one for my mom. We had them for 10 years. The waterbeds are great and we love them. Thanks for everything and we plan to buy again in the future.
Matt Anderson
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Very satisfied a misunderstanding
Very satisfied a misunderstanding. Was corrected all good
Ron Dobbelaire
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Solid, customer and product-quality oriented company
Website had what we wanted-even though we originally bought the bed 24yrs ago! The skirt we bought (that zips to the topper) fit perfectly.We were even called and emailed to confirm that the product ordered was the part needed just in case I ordered the wrong part.Shows they are a very solid, lasting company that cares about its customers and stands behind their product.Very pleased.
Bobby
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ALWAYS pleased
You at Sterling are ALWAYS easy to deal with !I am always pleased with the product and quick delivery. Thank you !
Mark Oakley
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Great communication and very…
Great communication and very knowledgeable.
Martin Galloway
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Great guidance and amazing product
Great guidance and amazing product
Ralf Michael
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they took care of my needs and sold me…
they took care of my needs and sold me what i needed to replace everything I lost in the move
vcrusere
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We were unsure what to order and a call…
We were unsure what to order and a call to Sterling and time spent with us to determine exactly what we wanted, and we received exactly what we wanted! The soft sided waterbed is awesome, waveless, and superior to what we’d been sleeping on previously. Thank you for the best sleep in ages.
Jim Moore
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I had been looking for a replacement…
I had been looking for a replacement waterbed mattress for quite a while. The Sterling mattress filled the bill, fit perfectly, was cost effective, and is a delight to sleep on.Thanks!
Denetta Dowler
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Wonderful waterbed
Great customer service. Yes, I still have a king sized waterbed. The last mattress I bought was a failure and that American company seems to be out of business. Glad to see that Sterling was still making waterbed mattresses here in Southern California. Ordered online and got everything I needed. Draining and replacing is the hardest thing about having a waterbed. I usually do it every 10 years. It’s a smart choice to replace everything at the same time and was happy that Sterling offered all the components needed. Package arrived quickly with new mattress, liner, heater and water conditioner, all top-of-the-line quality. It took about a month for the vinyl odor to dissipate, so 4 instead of 5 stars. Would buy from them again and recommend. We bought the classic “sack o water” and it feels great.
Madeleine StMichael
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Premium tubes are worthless
On Jul 19, 2024 I bought ten Premium 24 mil Waveless Softside Waterbed Tubes 3.5” that, with tax, cost $800. Since then, we have had three tubes fail with seam leaks which is a manufacturing defect. Each time one would fail, we would wake up in the middle of the night soaked. To add to the defect, the tubes were a already a few years old when we received them. Sterling did replace the failed tubes, but with the same tubes and I had to pay shipping. The last leak and the last straw was two weeks ago. I decided to scrap the Sterling tubes altogether and I ordered a whole new set of replacement tubes from another company. Seeing the manufacturing technique of the new tubes, I realized the main reason the Sterling "Premium" tubes failed and will fail in the future. The tubes we just ordered from another company have boxed ends, whereas the Sterling tubes just seal the tubes straight across the tube with no boxed end which makes this seam prone to failure. I am So sorry I ever found Sterling on the web. Their defective tubes have caused us a whole lot of miserable trouble. I want my money back!I ordered these tubes on July 2024. The dates marked on the tubes: “Sept 2021”These tubes were nearly three years old when I first received them. Sold as new.
RayC
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Anton did a great job
Anton did a great job. He answered all our questions, made suggestions and made sure everything was correct. We couldn’t have asked for better customer service.
Jayne McNulty
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Choosing a sleep system from Sterling…
Choosing a sleep system from Sterling Sleep Systems was one of the best decisions we've made for our home
Jonathan B.
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Best Mattress ever.
I'm 69 years old and have been sleeping in a water bed for 45 years. My old Sterling 600SXE sprung a leak after many years of use. I purchased a new 600SXE and couldn't be happier. Great mattress.
Keith Bullard
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According to TrustPlane, Sterling Sleep Systems (APPF Inc) has a 4.7/5 rating based on 50 verified reviews as of March 2026. Source: trustplane.app/company/sterlingsleep-com