Highly recommended!!!!!
I highly recommend Heirloom Video Books! It is a unique gift idea for any occasion. I purchased one for my granddaughter’s other grandparents and then purchased another for my daughter. I see myself ordering even more in the future, everyone absolutely loved them!The customer service with this company is top-notch. They are highly responsive and super helpful. I was having issues uploading the songs I wanted to play on the books and all I had to do was contact them and they were right there to. So if you’re looking for a unique gift idea, this is definitely it!
Cassandra Matchinski
Personal customer service
We ordered a book for my Mom this Christmas. I needed help to get it delivered by Christmas and sent an email to their customer service. I received a call back the same day! Everything was taken care of during that call and we received the book on time. It was my Mom’s favorite gift. It made the first Christmas without my Dad bearable.
Nancy Roselli
Very easy process
Very easy process! The book is very nice and is going to be such a unique gift! I love how you can always change/add photos/videos to it even after you give the photo book. I was receiving a small error message on my end, I reached out, and they immediately were able to help me. Everyone was very nice and tech savvy! Would definitely purchase again for future gifts.
Lindsay Ratliff
Absolutely love my Video Book!
Heirloom was so easy to use and now I have the most beautiful book full of memories of my children. I got this as a Christmas gift for my husband and I know he's just going to love it. I also reached out to support at one point and received great help. Would absolutely recommend Heirloom!
Anjali S.
I made a video book for my…2 year old granddaughter who loves watching videos of herself!
I made a video book for my granddaughter and LOVE IT! The quality is amazing, the customer support was wonderful and the idea of being able to put videos in a book is invaluable. This book will be a treasure always. Thank you Alyssa and Zach for all your help!
Janine McGowan
Quality Product, Great Customer Service!
First off, the finished product was absolutely amazing! The quality is top notch. I want to recognize the customer service and communications throughout the fulfillment process. The staff was absolutely amazing. I had to choose the expedited delivery, but even then my video book wouldn't arrive in time for the event. I simply contacted the customer service team and they fulfilled the order promptly and shipped it the same day to arrive in time. Mind you this was also tricky with the Thanksgiving holiday! Kudos to the team there!
Carey Cravens
The book are amazing
The book are amazing. I was able to do photo and video of our beagle trip to Albany,NY and enjoyed Washington Park so much
Kandy Mulligan-Girmindl
Perfect gift
Was very easy to download and put the pictures in the order that I wanted them and pick the music. Very fast shipping , It was perfect was like reliving that beautiful day all over again. I am giving it as a Christmas gift cannot wait to see them open and the expression on their face.
Bernadette Alderson
Amazing
Amazing! We purchased this as a gift and were impressed with the quality. Definitely reccomend.
Amanda Geitz
Great gift
Aloha. The book was a great gift. Everyone loved it. I highly recommend it. Randee helped me with the finishing touches. Will definitely do it again. Mahalo
Sandra Montalvo
Very easy flawless process!!!
Very easy flawless process!!!! I wasn’t sure if my order went through and I got an error message when trying to view my order. So I emailed the company and they replied within/less than 48hrs letting me know what happened and sending me a new link to view my order processing. They were so kind and understanding, and answered any questions I could’ve had within the first message back. I will be using them again for more special occasions in my life, they are amazing and deserve recognition for this outstanding company they are running together.
Carys Hunley
Keepsake
I’ve recently purchased one heirloom book and about to order another. As a grandmother sometimes these creations are challenging, but with the help and support of a great team at SendHeirloom, I’ve been able to create a beautiful keepsake!
Carol Windfelder
As advertised & hassel free
I ordered a video book. I received it and it would not charge once the battery died. When I contacted them, they sent out a replacement right away. The product is great and customer service is great as well.
Brian
I mistakenly read a bad review of a…
I mistakenly read a bad review of a company with a similar name. As a result, when something went ‘wrong’ (which ended up being my email spam filter to blame) I was on edge. The head of the company personally reached out and smoothed things over and went out of her way to ensure the order was frictionless. It was really impactful. This is a solid company run by good people, highly recommend!!
Ben
Exceeded Expectations!
I recently had an urgent need for several video books to be produced and shipped to our branch in Mexico. I reached out to SendHeirloom.com, and they absolutely delivered. Within just a couple of days, Heirloom printed beautiful video books, preloaded them with our company demo reels, and handled international shipping without a hitch.Our team in Mexico received the books right on time, and they made a stellar impression with our client. The communication, quality, and pricing from Heirloom were all outstanding — I couldn’t be happier with the experience.Whether you need video books for business presentations, weddings, or personal projects, I highly recommend Heirloom. They have their process dialed in, and the results speak for themselves. Thank you, Heirloom!
R. Andrade
Incredible team and product
Incredible team, product quality very high, customer service quality very high.
Teddy Desloge
Repeat buyer
I have ordered two video books from Heirloom for business purposes. The online portal to design and customize books is easy to use and includes a fairly robust set of options, like uploading custom fonts. We need these to be on brand with our organization, and we can achieve that. So we'll continue to use Heirloom!We have had to work through customer service for a problem that was on our side of transaction, and customer service is responsive and kind ... couldn't ask for better.Highly recommend Heirloom Video Books!
B. Johnson
Customer service!
I received a video book with a defect that didn’t shut off. Heirloom was very responsive and sent a new book already preloaded with our videos/pictures. They had great customer service!
Alli
Above and beyond customer service
I got my girlfriend a video book as a going away gift and the video book malfunctioned a few months later! She was devastated so I reached out to the customer service team and they were so attentive and made sure that our problems were resolved in a timely manner. Alyssa remedied our problems and even followed up a week later to ensure we were satisfied. It felt relieving knowing that she was a real person and not a robot. Thank you Alyssa!!
Bob
Wonderful Gift
We recently purchased an Heirloom video book and we are so happy with our purchase. It is a wonderful gift. We can't wait to use this service again.
Sendy and Carlos Espinal
