Customer Service above and beyond
Taylor verified the P/N ordered actually fit the obsolete manual awning i had. Having a knowledgeable customer service representative who is willing to take the time and effort to make sure the part was going to fit the application is a valuable asset and a true customer service model. Carefree is all i will ever use for RV awnings in the future. She made sure the “ship to” address was good as i was in route to a sporting event and needed it forwarded to my destination.
Bill Johnson
Great customer service
Great customer service
JOSEPH WISE
Good communication
Good communication
Thomas Rooks
They did a quick turnaround from when I…
They did a quick turnaround from when I ordered and when I received it.
Ray Fowler
Very helpful customer service
Very helpful customer service. Right part first try. Installation instructions were spot on.
Robert Avery
Great customer service and support
Great customer service and support. Awning arms arrived quickly. Easy replacement process for arms that were damaged in windstorm.
Jeff Horan
Tech support told me exactly what to do…
Tech support told me exactly what to do and what i needed to change out my awning switch. Eased my mind and solved my problem!
Donita Kocourek
Gearbox replacement
Taylor provided very good advice & service
Mark Watts
very helpful
thank you for helping me with the awning order.
AFFINITY RV GROUP RODNEY RAMEY
Was a problem with back order fabric…
Was a problem with back order fabric and had to change to something different 2 times which has prolonged my order.
David Freeman
Great
Fast shipping
Troy McCafferty
I had a problem
I had a problem, emailed them, and they got back to me the very next day with everything I needed—part numbers and good advice. Ordering was simple, and the part showed up right on schedule.
Michael Gallager
No idea if/when will get product
I submitted my order Nov 5th. Customer service contacted me to verify I was ordering the correct product since special order, which I appreciated. I was provided notification of order status update on Nov 7th showing it was "awaiting shipment." Not seeing any changes to order status, I reached out to customer service Nov 12 and was told I would have tracking week of Nov 17. Nov 18 was informed of another delay with shipping and order would not be fullfilled until Dec 2. I checked the status of the order again Dec 3 (a month after submitting order) and still showing "awaiting shipment".
Christopher R
Easy to identify parts
Easy to identify parts, fast delivery
Dan Gordon
Customer service was superb
Customer service was superb, they help me fine my exact awning replacement, they also double verified by email to make sure about the measurements. Excellent experience, I highly recommend them!
Joseph
Wrong part sent
Right part number was sent, but it's obviously the wrong part in the packaging. Doesn't match the online layout picture at all. I have no idea what the part I received goes to. I'll have to call during whatever their business hours are tomorrow to deal with the hassle of the return process, and hopefully get the correct part soon. Packaging was good, but good god....almost $50 for two small pieces of plastic in an oversized cardboard box -- seriously?
Stephen
Ordering was easy great quality
Ordering was easy, arrived in good time, was simple to replace and great quality
Glenn Johnson
Awning Electric Conversion Kit
There was no issue with the product or shipping/delivery and also I had help from the nice people at Carefree to make sure I would purchase the right product for my awning - no problems there. I did have problems with the instruction. It was just as bad as those from China. The instruction to convert a manual awning to electric is awful. It's mostly pictures which are very difficult to decipher and no wording to explain how to put this motor assembly to the rest of the awning. What took me about 4 hours to figure it out, should have taken about half hour. Once I figured it out, then it was easy. It's hard to believe that a company like Carefree of Colorado doesn't have good written instruction and/orvideos available to help consumers like me to install a conversion kit like that one I purchased, hence, reason for the poor review.
Raymond A Tousignant
Fast service
Ordered one afternoon and it arrived the next morning.
David S
Quick service
Quick service. Items as described
Sam Stewart
