Everything was great.
Everything was great.
Mr Les Blackburn
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Newcraftday
4.831 reviews
Last reviewed: Jan 4, 2026Do you agree with Newcraftday's TrustScore? Voice your opinion today and hear what 55 customers have already said.
newcraftday.comMember since Mar 2026
Newcraftday is an online company. Based on 31 reviews on TrustPlane, it has an average rating of 4.8 out of 5 stars. Last reviewed January 4, 2026.
Customer Reviews
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31 reviews
Fast
Fast, friendly service every time I order from them. Always quick and efficient to resolve any questions or queries. Great to deal with, always.
Danette Stoop
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First time order
Updated after i emailed with customer service:I ordered for the first time and everything went nice and smooth.I ordered two kits, one with pearls, those stink quite a bit and some are broken, but i got the info from customer support that the producer adds an extra 30% so that is good to know.The cross stitch one is a phoenix from mona lisa, and it is more of a pixeled version of the picture (I was expecting that tbh), and the fabric is very stiff and hard to work.So as long as you are aware that you get a pixeled version of the picture and the colors might differ, you're good to go.What irks me too is that here are only 5 star reviews, and on the page as well. I wrote a 2 star review for the pearl kit that has not been published. My guess i now that that is from the really good customer service, they are really trying their best.But what still irks me is that the site has no company information or adress, and there is nothing like that in the service emails either.
sir ansan
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Beautiful product and excellet quality!
Beautiful product and excellent quality. I received my products very quickly and they are always so nice. I’ve gotten quite a few products from NewCraftDay and I’ve been very happy every single time! I love this company!
Genave Amorosano Cali_Jeni
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Newcraftday is a trusted company
Newcraftday is a company you can trust. They have a large variety of cute and pretty diamond painting kits etc.You get your order very quickly considering how far it has to travel. Payment is easy and safe. It is now the only place I go to for all my kits. Thanks again for your good service.
Beverly Claar
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Be wary
I won a gift card so thought I would order and check them out. It glitched when I went to order and I got alerted to unauthorized charges to my card. Still was going to give them a try. They wiped the gift card I won and I got nothing but debit card hassles. Be wary
customer lucinda
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I am very happy with Newcraftday
I am very happy with Newcraftday. They have Great paintings! Very beautiful and clear canvases! And the drills are beautiful and clean. I would highly recommend them! And they are a low budget company!
Tina M. Bengston
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Reliable Company
I have ordered from New Craft Day several times and the shipping to Canada is always fast and reliable. The products are high quality and I’ve never been disappointed.
Sara Martha
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They are such a great budget friendly…
They are such a great budget friendly company! They have everything from diamond painting, cross stitch, to accessories needed for them! They have fantastic customer service and they're always willing to give a helping hand! Go check them out.
Amanda Cinerari
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I love the panting and I will be…
I love the panting and I will be starting it as soon as I am done reading one of many of my favorite books
Jennifer
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quick delivery and all great quality
quick delivery and all great quality. Very happy with all of my craft supplies i ordered.
Alison Russell
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Exceptional Cross Stitch Experience: High Quality Kits and Outstanding Customer Service at Newcraftday
I recently had the most wonderful experience shopping at Newcraftday for a stamped cross stitch kit. From the moment I landed on their website, I was captivated by the array of beautiful designs they had to offer. What truly sets Newcraftday apart, though, is their exceptional customer service. When my kit suffered unexpected water damage after I started it, I reached out to their support team, and they responded promptly and with utmost courtesy. To my delight, they went above and beyond by providing me with an electronic pattern copy, ensuring I could still complete my project. The quality of the cross stitch kit itself was outstanding. The materials were of top-notch quality, and the stamped pattern was clear and precise, making my stitching experience a breeze. In addition to their top-quality products and excellent customer service, I also appreciated the user-friendly website layout and the ease of navigating through their selection. Overall, Newcraftday has exceeded my expectations in every way. I am beyond pleased with my purchase and the remarkable assistance I received. I highly recommend this website to anyone in search of high-quality cross stitch kits and outstanding customer support. Thank you, Newcraftday, for making my crafting journey so enjoyable!As a passionate cross stitcher, I recommend their products and customer service 100%!!
Nicole Nieto
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Very good service and communication
Very good service and communication. The charts were very clear and well stamped. The fabric is not overly stiff - very easy to use.
Peggy
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I had a question regarding my order and…
I had a question regarding my order and I received a very quick response from New Craft Day. Very impressed with customer service!
Lori Stemich
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Great Customer Service
Since I started ordering from them I have never had any problems, I have always received items in excellent condition and in good time.This time I had a small problem with an item, they didn't hesitate to contact the company and responded to me promptly.Thank you so much!!
Elisabetta
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Since I started to order from new craft…
Since I started to order from new craft day I've had no problems, each order was received in good condition and on time. This is the first time I've had an issue but the customer care has gone above and beyond to find replacement fir two items which are out of stock. I can't thank them enough for this.
Elisa cunnington
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I had a problem with one of the…
I had a problem with one of the products and they did not hesitate to solve it.Also, they reply super fast to emails and are very attentive.When I receive the order I will write another review.
Laura Fernández López
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very happy customer
i am so thankful for the quick response. i emailed them regarding one of my order everything was in good condition but one item did not. i know that returning the item back was not going to happen but they came back and gave me a coupon and im so grateful for that. thank you again. im very happy indeed
ChiFae D.P
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Postage Delay - Out Of Stock Items
I sent an email regarding my order and they responded overnight. They explained some of the order was out of stock delaying the postage time, but they offered to bump up the postage time and ask the warehouse to make mine the first to be posted within the next few days. I feel confident that they will do what they say they will do.
Lizzie Willis
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Great customer service
Great customer service. Order arrived quickly and nothing was damaged.
Roberta
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Cite this page
According to TrustPlane, Newcraftday has a 4.8/5 rating based on 31 verified reviews as of April 2026. Source: trustplane.app/company/newcraftday-com