Dear LensFactory Team,
Dear LensFactory Team,I am writing to express my appreciation for the excellent work you did on my eyeglasses.After being turned down by several local optometrists who refused to put my new prescription into an existing frame, and finding other online options prohibitively expensive, I was very pleased to find your services. The pricing was very fair, and with the 20% discount, the total cost—including your brand of transition lenses—was less than $200.The quality of the work is top-notch, and I am extremely satisfied with the results. The only change I would make in the future is to use your prepaid postage with my own packaging rather than waiting for the brand-name box, as that would have saved a bit of time.I have no complaints and will definitely use your services again. Thank you for a job well done.Best regards,Javier Gonzalez
JAVIER GONZALEZ
Significant Savings
Was able to keep a frame I liked and just have the lenses changed; plus the cost of the new lenses was reasonable. Turn around was quick
FRANK KRUPANSKY
They were fast and accurate and the…
They were fast and accurate and the price was fair.I have had 6 orders and will continue to use them for my lenses.
michaelehampton
Ray Ban Meta 1 lens swap success!
I was worried that because the frames were Ray Ban Meta ones that it may be difficult to swap out the lenses without damaging the technology (read some concerning reviews). But everythign went well. I got them back in a timely manner and they work perfectly. Very satisfied. Plus the price was right!
Robert Kitchin
Product review
Excellent workmanshipGreat communicationQuick shipping👍👍👍👍👍
limited258
Always do a great job
Always do a great job. I wear vintage gold filled wire rings glasses and after having American Vision and Costco optical each break a beloved (and hard to find) frame, I found lens factory online. They have done at least 4 sets of lenses and have never damaged or broken my frames.
Scott Muller
My wife and I ordered progressive…
My wife and I ordered progressive lenses, and both pairs were made very poorly. The near vision was almost unusable and the distance vision was blurry.They remade the lenses twice, and each time the same problems remained. After more than four months of back-and-forth, they only refunded half of our money, even though the glasses never worked. We had to pay again and get the lenses remade locally.Very disappointing quality and service. I would not recommend them.
Morteza Beheshti
Price and promptness in quickly…
Price and promptness in quickly handling the order.
Charles
Nice specs.
Perfect vision.
Charles Ruppert
High touch, beautiful work, I am coming back!!!
Hey ordered "glass" and it took a minute longer than plastic, but it was well worth it. Really like the feel, they look so clean and what a professional job. I thought the cost was super reasonable for what I asked. and the company completely came through. Can't thank staff enough who made me feel valued and communicated with me well when there was a short delay.
Graham
Excellent!
Excellent!
kent barthman
Great and perfect as always
Great and perfect as always! Thanks
Gina
Nice job! Timely communication and delivery of…
Timely communication and delivery of product as described. Thumbs up!
John K
Helpful when I had questions
Helpful when I had questions. Quick to get them done. New lenses are great!
Monica Roeder
What a great way to get glasses
What a great way to get glasses. Very easy to complete the request. These folks did a outstanding job communicating and the glasses were perfect. I will be getting a second pair of glasses ready to ship within the next few days.
John Erway
Finally, completely clear, non-blue blocking lenses
Finally, after ordering lenses from two other websites, I FINALLY received a pair of perfectly clear lenses: no blue light blocking, no color distortion, from you folks. Tech support at both of these other websites assured me that they are perfectly clear and they were not. I am an artist and photographer and needed glasses that do not filter and distort colors. They failed. You delivered!
Mark Krengulec
Product was great but communications…
Product was great but communications were lacking . Didn’t know when or if you received frames or when finished product was shipped. C.
Charles Rawe
Actually
Actually, the Customer Support was exceptional. I always received quick & courteous responses to my inquiries. This aspect was the most important element to me.
Tyrone V. Ward
A positive experience
Service was quick with good communication.
SK
Easy process to order new lenses and…
Easy process to order new lenses and send in my glasses and fast return on them.
Shawn Brewer
