Think you have a good deal? Think again
When you book a hire car through Jet2 they are only a broker and DO NOT HIRE OUT CARS. They often use smaller local companies and the price you have paid for is very basic and does not cover all the risks. This then results in additional costs for insurance, and further amounts as deposits for potential damage. In addition, the communication was very poor, and finding the actual car hire company was a challenge as they were not named on the voucher.I will never use them for car hire again. Be warned, this cheap car hire deal will possibly work out quite expensively in the end analysis.
Humphrey F
Jet 2 Car Hire
I hired a car through the Jet 2 car hire site and the price was £80.48. The pick-up was at Alicante airport on 10 June and return to the same place on 17 June. On picking up the car I paid a further £114.00 at the Centauro desk and was given to understand that was because of my age. I refused comprehensive insurance coverage since I told the clerk I already had insurance. I returned the car on 17 June fully fuelled and in perfect condition although there was no one there to examine the car. However, I was then charged a further £382.77 on my card without my authorisation or knowledge. I contacted Jet 2 and their agent, Car Trawler and the hire firm Centauro. Eventually, after considerable chasing all 3 companies, I got a response from Jet 2 saying that the charges were for"chromes". I had done no damage to the wheel chromes, there was no one at the airport to examine the car and provide evidence but they felt that they had the right to remove money from my account. I have since heard from an acquaintance that lives in that part of Spain that companies like Centauro do this if a hirer doesn't buy their full insurance cover. It is nothing short of a scam and Jet 2 should have nothing to do with either Car Trawler or Centauro. The follow-up service from all 3 companies has been abysmal as has been the service from my card provider Halifax.
Paul Blackford
Avoid! Hidden costs
Arrived to be told I had booked through a broker called car trawler, not jet2 or Alamo, this was neither obvious or transparent. My Excess on an uncleaned Dacia would have been £1750. to reduce this would cost much more that the original hire price. Alamo rep (although friendly) said I should‘ve booked direct with them. Avoid Jet2 care hire. I walked away from €160. I would‘ve complained to Jet2 or car trawler but there is not apparent way to do this on their websites. Jet2 will pay in lost business because they have lost my trust. I won’t be booking any flights with them from now on.
Andy
DO NOT USE JET2 CAR HIRE
DO NOT USE JET2 CAR HIRE - they use a firm based in Dublin called Cartrawler to book cars. We wanted to hire a care for 2 weeks touring the Algarve. We were picked up at the airport and taken to the Green Motion Depot in Faro. They would not accept the documents emailed to us by Cartrawler - we had paid them for car hire and insurance. We were bullied into taking out extra insurance or else we would not have been allowed to leave the compound. This is an unscrupulous company who are out to extort money from customers. They are a disgrace to the car hire business. Jet2 and Cartrawler must know their unsavoury business practices yet continue to book cars through them.
Happy Customer
DONT USE 'JET 2 Car Hire'
DONT USE 'JET 2 Car Hire'The car hire company provided by Jet2 is appalling. Jet 2 use a third party system through a company called CarTrawler which does the booking, they in turn use a car hire company called RecordGo (Faro, Portugal)who has a very bad reputation throughout Portugal. Despite us purchasing an extra AXA car insurance with Jet2 as advised by them in advance, On arrival, RecordGo insisted that you purchase their own additional insurance costing in the region of 200 Euro extra fees. Their manner is rude and you find yourself being bullied. You see, they reject your credit card when you are about to put a refundable bond on condition that the car is returned full of fuel. The same trick was used on another customer while at their office.I find Jet 2 and CarTrawler directly responsible for this mess, obviously it’s a win situation for all of them and they all get their share in that scam.My advice is, book a hire car privately, directly through a reputable car hire company and DO NOT USE JET 2 or CarTrawler.The fact is, you will not know in advance who the car hire company is until you’re in their office which is too late.
Isaac Adam-Azikri
Extremely Disappointed with Jet2 Car…
Extremely Disappointed with Jet2 Car Hire Avoid!I booked a rental car through *Jet2 Car Hire* for my holiday in Montenegro, trusting them as part of a reliable holiday provider. Unfortunately, they outsourced the booking to one of the *worst third-party companies*(Green Motion)and I ended up not receiving any car at the airport due to their technical issues.Despite reporting the issue immediately and providing multiple emails and supporting documents, Jet2's customer support failed to take responsibility or resolve the matter. Their team continued to deflect the issue leaving me stranded with children in a foreign country, and offered no help or refund for the service I paid for but never received.The whole experience was frustrating and stressful. I would strongly recommend booking directly with a reputable car rental company instead. Jet2 Car Hire’s approach to dispute resolution was dreadful, and their customer support was unhelpful and dismissive.Total waste of money and a terrible way to start a holiday.
Sunoj Thomas
Jet2 is a fraudulent company.
i rented a black car and as soon as i got in the car the engine combusted and i had to replace it after that the seat ejected me out of it instantly and i had to also replace that. please never buy from here, i wouldn't recommend to a orthodontist. My dog was in the back and i drove for 5 minutes and then looked back and he was on the ground immobilized. after that a crackhead came to the window and asked for spare change to fund his issue.
Eesa awan
Absolutely appalling
Absolutely appalling. I hired a car through Jet2. They put me with a third party Called Record Go when we got to Menorca a shuttle bus transported us to an industrial estate in the middle of Mahón away from the airport and no public services. The shuttle bus left and were told we could o my have the car if we paid an extra €200. As we didn’t seem to have much options given we didn’t know where we were or how to get to any public transport. I stupidly paid the money having been told Jet2 would refund me. I spoke to a Jet2 representative at the airport who said and I quote “ I only deal with flight issues sorry”. I have sent three emails. I have been online chatWhatsApp chatAnd called there “customer service team” who by the way can only help you spend money, heaven forbid help in another way, I was actually told “the customer services number does deal with customer service issue”. Thanks to Tracey Lee who is the Pre Travel advisor who clearly can’t advise any one of anything. Instead she is able to accurate demonstrate the companies moronic customer service approach. It is clear to me Jet2 car hire and Jet2 as a hole is absolute joke, only happy to take money never give back.
Laura Brown
Absolute shocking service
Absolute shocking service - paid for a car upfront with all the paper work required on the JET2 website - but when I got to Sicily they wanted more and would not give me a car or a refund. Never again
Andrew Wilson
Jet2 Car hire insurance rip off.
First time I had used Jet 2 car hire and the last, they sub it out to Car Trawler, they do not vet the suppliers at all, I had purchased extra cover etc so I had no worries whilst away. Only to get there and the supplier at that instance was Carwiz I think they left the S out of the spelling, They told me that the Insurance would not cover the car fully as there's would. With just a 4-5 day break I did not want to sit reading the small print to see what the difference was. So I purchased it. Thinking I would take it up with Jet 2 on return, But that is delt with by CarTrawler who don't care anyway as they have plenty more customers they can stich up. It would be like arriving to check in for your Jet 2 flight only to be told that if you want to sit on the inside its extra. Jet 2 need to be careful about this supplier trading on Jet 2 name as it has got a bad reputation.
STEPHEN CULPIN
I WOULD RATE JET2 CAR HIRE 0 STARS IF I…
I WOULD RATE JET2 CAR HIRE 0 STARS IF I COULDabsolutely robbed of over £400 whilst on holiday, half of our spend that has taken us months to save to end up without a car, a further £1,500 taken from our card as a ‘holding deposit’ and all customer care teams not having a clue when you get through via live chat.AVOID AT ALL COSTS THIS HAS COMPLETELY RUINED OUR HOLIDAYThe car hire is giving jet2 the worst name, disgusting robbing service. I could not be more angry and will be taking this Legal once I return to the UK.
Ella
Absolute disgrace
Absolute disgrace. Booked a car hire through jet2 app. Got put through to Avis Budget car hire. Arrived there and they didnt have our car. Still waiting for the £403 i paid. Been calling helpline which informed me they dont know how I was even able to book a car through the app as that option should not have been available due to me already been abroad. Got an open case but no one seems to give a damn. No resolution after almost a week now. Close to ringing my solicitor as I feel I have been mis-sold and potentially scammed with no way of reclaiming my money. My birthday holiday has been ruined thanks to Jet2. Will not be using again. Disgusting behaviour from what used to be a well renowned company.
Sape
Unacceptable Treatment & No Refund – Booking Refs: ES352427840 & 251128104
We booked and paid for a car through Jet2hire.com for our family holiday (2 adults, 2 young children). Upon arrival at DelPaso Car Hire in Spain, they refused to release the car because my credit card didn’t display my full 31-character name — something physically impossible due to banking card limitations.We immediately called Jet2hire.com from the DelPaso counter, exactly as instructed in the booking confirmation. Despite this, Jet2hire.com marked us as a “no-show” and denied a refund.The most shocking part? DelPaso then used the exact same card they had just rejected to force us into making a second booking — at extra cost — so we would not be stranded abroad with our children.The experience was stressful, expensive, and completely avoidable. Customer support from both companies was rigid, dismissive, and unhelpful. The complaint was wrongly marked as “resolved” without any refund or genuine resolution.If this is how Jet2hire.com and DelPaso treat paying customers — especially foreign families on holiday — I strongly advise travellers to avoid them entirely.
Jean-Eudes
Picked up the car at Mahorn airport…
Picked up the car at Mahorn airport (sixt) Service was excellent car and drop off easy. Don't trust the negative reviews. Don't take Jet 2 Insurance just get insurance when you get there.
Mr Paul Samways
Avoid Jet2 Car Hire and Goldcar
Avoid Jet2 Car Hire and Goldcar – Unethical and Deceptive PracticesI booked a car hire through Jet2 Car Hire with Goldcar, including AXA premium insurance to cover any excess. Upon arrival at Malaga Airport around 21:00, ready to collect the car and head to our villa in Marbella, I was told by the Goldcar representative that they do not accept AXA insurance. Despite trying to explain that I had already purchased my own coverage, I was bluntly told that it was invalid and that my only option was to purchase their own insurance – an additional €352 on top of what I had already paid through Jet2.In addition, I was charged another €142 for fuel cover, which I understand can be common, but despite returning the car with a full tank, I have yet to be reimbursed for this amount.It became clear that Jet2 simply acts as an intermediary and takes no responsibility for the practices of the companies they work with. Goldcar’s behavior was inflexible, dismissive, and unethical, leaving me with no choice but to pay hundreds more at the last minute or be stranded without a vehicle.This experience was stressful, costly, and completely avoidable. I strongly advise anyone considering Jet2 Car Hire or Goldcar to think twice. Book directly with a reputable rental company so you know exactly what you're getting and avoid any surprise charges or shady upselling tactics when you arrive tired and just want a smooth pickup.Lesson learned – I will never use Jet2 or Goldcar again.
RUSSELL OXLEY
Charging families to sit together is scummy
Charging families to sit together. So scummy!! What a horrible practice in this industry. If you are ripping people off for this, at least make a less complicated online system. When you book via Onthebeach holidays, it is confusing to log into the right part of Jet2.
NoneOfYourBiz
DO NOT USE JET2 HIRE A CAR
DO NOT USE JET2 HIRE A CARI repeat do not under any circumstances use this company for car hire . Awful experience Leeds Bradford had a fire alarm so many passengers didn’t board. The flight took off late abd when we arrived the car hire had closed early I tried to ring and they shut early Cartrawler is useless and Avis is worse still Inrang to arrange to pick the car up but they said I couldn’t have one now. So no car for the holidays a total waste of money.Refunds they want soMuch information so far too hard . They said they had refunded the insurance yes but the car couldn’t be refunded. they needed more information All staff tried toHelp but they allCame back to fill the form uni didn’t know how to. Useless no flexibility abd why despite saying they would refund they wanted details they managed to refund the insurance so already have my bank details. IMHO just a scam to not pay you. Just to be clearDO NOT USE JET2 CAR HIRE EVERp
Mr graham moss
Do not book with jet2 car hire!!!
Do not book with jet2 car hire…..I booked a car for Larnaca airport. When I arrived to Europcar to collect the car I was met by a horrible lady called Liza. The lady told me my luggage would not fit in the car despite it being advertised as being able to carry 5 people and 3 cases. We were 4 people, 3 cases and a hand luggage. The lady wanted me to pay €180 to upgrade the car to which I stated I don’t need to. She then refused to give me any car and said I was being mean and not listening to her!Left my family with a young child of 7 stranded at the airport at 12.30am(midnight)Luckily Jet2 airport staff got us into a transfer to our hotel.When I rang customer services it was a company called car trawler, who then said I was not eligible for a refund as the time passed for the car hire start time, however this was due to a delay. I have had to raise dispute with visa.
Lee Burns
We find the airline disgraceful a…
We find the airline disgraceful a family cannot sit together is simply ridiculous moving our seats on a long flight rubbish service Tried to check in online again wouldn't let me as they are a greedy airline with terrible service
Lester McMahon
Terrible experience
Terrible experience. We only booked because we trusted the Jet2 name. It was subcontracted to a truly awful car hire company. Rude staff, extra charges, pressure to take extras and marooned in the middle of nowhere waiting for an airport shuttle that didn’t come and worrying about missing our flight. We have complained and had no response.Just book direct with a reputable company instead.
Di
