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Industrial Fans Direct is an online company. Based on 4 reviews on TrustPlane, it has an average rating of 2.8 out of 5 stars. Last reviewed December 11, 2025.
i ordered 4 units from this company and had complications in the beginning. after speaking with the company and a little time passed we were able to resolve all the issues we had. in the beginning i was very displeased and after word got up they reached out and solved it quickly.
Received a defective product, damaged fan shutter and immediately reported it. They told me to go thru the damaged claim process, which would not open on either my pc or my phone. (Error message or TImed out They told me it was my problem. Very bad experience
Three days after I placed my order, I needed to change it to a different sized fan. Barry was very helpful and got the order changed for me. Lori kept me updated on my order's progress. I received the fan, which was very well packaged in Styrofoam. I have installed many types of fans during my career as a sheetmetal mechanic (retired). This fan is very well made, and works perfectly.
I called IFD to purchase an exhaust fan for my attic. After discussing my needs with the salesperson, they suggested a Triangle fan and thermostat. After receiving the fan (they never even shipped the thermostat) my electrician wired up the fan. Upon tuning it on, the lights flickered, the house shook and the noise was unbearable. I contacted IFD immediately and explained my concerns. They stated that the fan I ordered was made for a warehouse, not a residential home. It pulls 10amps on startup with a 1/2 hp motor! The manufacturer called me and suggested I change the belt and one of the pulleys to reduce the speed of the fan, but why should I have to disassemble a brand new fan and purchase parts (at my expense) for an incorrectly ordered fan? Their online refund policy indicates a 25% restocking fee if there was an error made by IFD, but they still wont honor the return of an essentially brand new fan that their salesperson incorrectly ordered for me. How is that not an error by IFD? Refusing to honor their return policy, not standing behind their product. Had to dispute the charge with Amex and file complaints just to get an exchange for a correct fan. Ridiculous.
According to TrustPlane, Industrial Fans Direct has a 2.8/5 rating based on 4 verified reviews as of April 2026. Source: trustplane.app/company/industrialfansdirect-com
