Perfect service getting me exactly what…
Perfect service getting me exactly what I wanted on time. They even matched another vendor’s price. Very happy.
Plantation Smoker
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Grill Collection
3.450 reviews
Last reviewed: Feb 22, 2026Do you agree with Grill Collection's TrustScore? Voice your opinion today and hear what 290 customers have already said.
grillcollection.comMember since Mar 2026
Grill Collection is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 3.4 out of 5 stars. Last reviewed February 22, 2026.
Customer Reviews
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50 reviews
Easy to order
Easy to order, shipped promptly and merchandise arrived as advertised
David Troughton
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I had given up on finding replacement…
I had given up on finding replacement burners for my Primo gas ceramic grill. G420. I had one replacement set, through Primo, that took 8 weeks to receive. They failed quickly. Primo stopped making the GS version a few yrs ago. I found these guys on a search, one of many, a saw they made replacement burners!!!Just received them, so unsure of end result. But I at least have hope! Best ‘grill’ I’ve ever had. Like an outdoor convection oven, w smoking! Hope to get back at it this weekend!!!
Michael Dwyer
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False information
Despite the web page indicating that a tracking number will be provided within 1 day and delivery can be expected within 10 days, neither occurred. After paying by Zelle and the passage of 8 days, my inquiry resulted in my being told it will be 4-5 weeks. There was no assurance that time frame would be followed. I requested an immediate refund by the payment method used. For now, nothing received
David Templer
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Great service that bent over backwards to make a complicated order happen
The sales and delivery team went above and beyond to make this happen, including last minutes changes to the order, cooperating on an out of country delivery etc. The communication was a little sporadic at times but overall I am very happy with the experience and my new grill.
Dan Cupa
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They are legit
Shipping was speedy. Grill arrived undamaged. I was skeptical about ordering a grill online but the experience with this company was great
Sherry
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product
they were informative about shipping. great service
moke
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Appreciated the frequency of…
Appreciated the frequency of communication regarding the order which took longer than expected to receive.
Christopher H.
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Great purchase experience
Great purchase experience, communicated frequently and very informative. Look forward to shopping with Grill Collection in the future.
Happy griller
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Great customer service and support
I was skeptical at first but decide to pull trigger especially since they had a good price that couldn't be beat. They delivered my new grill as promised. Customer service is great. They took care of any issues I had and answered the questions. I would buy from them again when the time comes.They did mention that it could take up to 10 days to receive. That was the hard part, the waiting LOL! Was well worth it though. I appreciate everything.
Gary Haggard
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Worst customer service ever.
Worst customer service ever.
Samantha Kester
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It's rather meaningless filling out a…
It's rather meaningless filling out a review as the main part of my purchase is on backorder. It would be nice to get an update on the status of my grill head without me having to ask.
Raymond B.
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I ordered a grill warming rack on…
I ordered a grill warming rack on 5/6/25; it was suppose to arrive by 6/6/25 but did not. Communication was confusing with Grill Collection as they told me delivery would be delayed further but pinning down the delivery date was not possible. The warning rack finally arrived in early July almost 2 months from original purchase date. Just be aware when ordering product it may take quite awhile. Other than that the experience was good.
Thomas Canaan
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Prices listed are not real.
Ordered the grill online and the order was accepted.Received an email 2 days later about the ADDITIONAL $1600 "shipping charge" that I could pay half of.Don't waste your time.
Bob K
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Get you s***t together!
I ordered an NG grill, the grill was shipped in a box annotated "NG". In addition to install and operating instructions I found an "NG conversion kit". I was confused about that so I called to ask if I was required to convert the grill myself. I was told that I was, so I followed the instructions provided. I again called you when I was unable to adjust an extremely low flame level. During the second call I was told that I indeed was shipped an NG ready grill and that I had to undo my conversion and reinstall the NG orifices. I was frustrated and irritated by both the erroneous and conflicting customer service information provided and, the waste of time that resulted from that information.
Ramiro Flores
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Fantastic price and top notch service
Fantastic price and top notch service. Will buy from them again.
customer
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Quality product at a reasonable price
Quality product at a reasonable price
Fred Glazier
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Emails about a discount crossed during…
Emails about a discount crossed during ordering process. Asked about discount but never received a response. Disappointed. Not a best practice.
William L
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Great communication
Great communication! Fast delivery. Thanks!
Scott Brandt
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Glad they had it
They had a hard to find item that was shipped on time, and in perfect condition.
for your order
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According to TrustPlane, Grill Collection has a 3.4/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/grillcollection-com