I like yall service
I like yall service
Jim
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Freeway Insurance
4.750 reviews
Last reviewed: Mar 1, 2026Do you agree with Freeway Insurance's TrustScore? Voice your opinion today and hear what 4,789 customers have already said.
freewayinsurance.comMember since Mar 2026
Freeway Insurance is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.7 out of 5 stars. Last reviewed March 1, 2026.
Customer Reviews
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50 reviews
Good service and kindness
Only if the original person contact me again I would give five stars But I have to explain again to the other person who attended meBut both where very kind and helpful
Karl
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Ms Nikki Towns was Great on the…
Ms Nikki Towns was Great on the information and starting my full coverage. Very Nice!!!!!!
Santosha Crump
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The person who help me answer all my…
The person who help me answer all my question he is a great person
Tomas
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Great service
The whole process was a good one.
William
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The customer service by Catherine was…
The customer service by Catherine was really good, she really help us to get the best deal.
Noe Vera
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Lower monthly premium! Stress free!
Daniel made getting affordable insurance so stress free and quick! Thank you freeway insurance. My policy went from $230 a month to $81 a month! Thank you so much!
Amber Reynoso
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Awesomeness
My experience with Freeway was AWESOME!!! My agent was very friendly, honest, responded back right away, got me the best & lowest price there was for my SR22 insurance. I DEFINITELY & HIGHLY recommend them!!! Thank you!!!
Amanda
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Walter made everything easy
Walter made everything easy. It meant a lot to me. I was able to accept a great rate. He was empathetic and knowledgeable. His experience showed. Kind. Thanks
Marnie Evans
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Customer service
Customer service knowledgeable this is what makes it great, helping to gave the best to there customer.
Garrett
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High Recommendation | Clara Liscano from Longview
Clara Liscano from Longview, TX was soooo helpful. She made everything smooth throughout the whole process for me and I'm truly grateful for her time, patience and most importantly her understanding. So many times I've talked to other companies that would fail to connect to their customers to understand them and their needs. Clara aced it from A to Z ! Thanks Clara. Because of you, I will continue my business with Freeway and recommend others to this company. Thanks for making a difference.
Anna Carter
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First Lady hung up on me then called…
First Lady hung up on me then called back and was quoted a different quote
Colby Coats
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Service plan
Service plan
JAVIER
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Today I wanted to make a payment at…
Today I wanted to make a payment at 4:08 pm (door indicates the business closes at 6:00 pm. I walked in the door with the intention of making a payment and employee sitting behind the desk (standing up) and told me she couldn’t help me because she hadn’t eaten lunch yet. I was disgusted of the tone in which she spoke to me in front of another customer. She was very rude and did not help. I asked what time she could help me and she said 4:30. Came back to business and door was locked 4:40 pm. She sat there at her desk with that same customer this entire time. As a paying customer, to help pay her wages, treated me with disrespect and discounted me as a person, a paying customer. This has put a “bad reputation” for this company and feel the employee should take accountability and apologize to me in person. Otherwise, I will seek other avenues for car insurance and spread this to all friends, family, coworkers and anyone else who I come to cross paths with. No one should be treated how she (the employee) at the freeway insurance branch located at 3741 Nameoki, granite city, Illinois 62040. I give this Review zero stars!!!
Michelle Bernheisel
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Great agent
Very helpful agent
Andrew
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Good prices
Good people
Edward
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It was good
It was good. I just thought that Acceptance Insurance is the title of the actual car insurance company but I get it's just a sub-title. Thanks for the Cheaper prices!
April
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I’m new I have to wait thanks
I’m new I have to wait thanks
Frederick
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Yes I went to store #9098 Mr
Yes I went to store #9098 Mr. Victor Robinson was amazing. He very patient and informative. I will recommend anyone to him.
Hondrica Vann
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The agent was knowledgeable and…
The agent was knowledgeable and professional. She understood my special demands to obtain an auto policy best for my needs.
Sharlyn
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Cite this page
According to TrustPlane, Freeway Insurance has a 4.7/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/freewayinsurance-com