Natasha is fantastic
Natasha is fantastic. She perfectly understood my situation and the feelings that came behind it. Fixed my issue in just a few clicks and gave me sound advice and a laugh to round it off!
Raven Mims
Was this helpful?
FirstKey Homes
4.850 reviews
Last reviewed: Mar 1, 2026Do you agree with FirstKey Homes's TrustScore? Voice your opinion today and hear what 31,931 customers have already said.
firstkeyhomes.comMember since Mar 2026
FirstKey Homes is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.8 out of 5 stars. Last reviewed March 1, 2026.
Customer Reviews
Write a ReviewFilter:
50 reviews
RUN!
MOLD! I could go on and on about everything that was terrible about my experience as a rented, but the most significant was extremely high levels of mold in my rental that FirstKey failed to ever acknowledge or remediate, even after I sent them a copy of a 3rd party mold inspection report and the related lab analysis. I moved out after 6 weeks. It cost me a lot of money (moving, throwing out many of my belongings, and oh yeah, the mold inspection they said they would reimburse me for but never did) but I wouldn’t risk my health. Other issues - cockroaches, poison ivy lining the fence, a fire alarm that need the batteries replaced when I moved in, filthy carpet, maintenance tickets that went nowhere… I could go on and on. If you’re considering renting from them, do yourself a favor & run the other way.
Janet Dobosh
Was this helpful?
Jhilik Chakraborty was very informative…
Jhilik Chakraborty was very informative and able to answer all my questions.
Glynn
Was this helpful?
Erica was very helpful on today
Erica was very helpful on today. Thanks again
OsoBoss
Was this helpful?
Great customer service
The associate on the phone, answered all my questions and relief that they could help me today. Thank you.
Ruben Hernandez
Was this helpful?
Payment
No thank you
Marquieslee Young
Was this helpful?
Very Helpful
Tosha Jordan, was able to explain everything I had questions about.
tristan
Was this helpful?
Pradyuman Was great
Pradyuman Was great
DJ
Was this helpful?
I spoke with George on the phone as she…
I spoke with George on the phone as she was more than helpful and taking care of my issue. Super nice and took great care and to make sure everything was resolved.
Jeb Agnini
Was this helpful?
Angelica was there when I needed her…
Angelica was there when I needed her most which was to get my rent paid I called in hopes that someone would answer and she did and I was happy and she served me with no problems 😊
vanita rodgers
Was this helpful?
ELY was awesome she saved the day
ELY was awesome she saved the day
Alex Toval
Was this helpful?
Ely was very helpful today
Ely was very helpful today
Jenelle Hamilton
Was this helpful?
Ellie was very helpful!
Ellie was very helpful!
Jamal
Was this helpful?
She was very sweet and patient.
She was very sweet and patient.
Armid
Was this helpful?
Kyle is the best maintenance man First…
Kyle is the best maintenance man First Key has. He is always helpful, forever and can help with any arises. This time was the garage and he fixed immediately.
Michelle Tryon
Was this helpful?
All questions I have at this time were…
All questions I have at this time were quickly answered.
Kerrington
Was this helpful?
Jhilik was amazing
Jhilik was amazing! Very patient and professional!
CMBstudios
Was this helpful?
Raul Gonzales was great!
Raul Gonzales was great!
Antoinette
Was this helpful?
Thank you all Firstkey employees
I want to thank all Firstkey employees for always providing exceptional customer service. Every encounter has been helpful, empathetic and patient. I appreciate Soumendu Chatterjee and Georgette Catipay today for helping me get the answers I needed for my questions. They are superstars and experts in their roles. Thank you so much!
GY
Was this helpful?
Ric addressed my concern promptly and…
Ric addressed my concern promptly and provided me with the information I needed.
Ozear Hunt
Was this helpful?
Cite this page
According to TrustPlane, FirstKey Homes has a 4.8/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/firstkeyhomes-com