Nice product
Nice product
Ahmed Khedr
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Factory Direct Models
4.726 reviews
Last reviewed: Dec 26, 2025Do you agree with Factory Direct Models's TrustScore? Voice your opinion today and hear what 26 customers have already said.
factorydirectmodels.comMember since Mar 2026
Factory Direct Models is an online company. Based on 26 reviews on TrustPlane, it has an average rating of 4.7 out of 5 stars. Last reviewed December 26, 2025.
Customer Reviews
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26 reviews
Superior Quality Models and Service
I ordered a custom-built desktop model of a family member's Piper M350 and couldn't be happier with superior quality model received, as well as the entire Factory Direct Models (FDM) ordering and fulfillment processes. The custom model is a work of art and during the approximate 12 weeks it took to receive it, FDM sent me several order status update messages, approval photos, and delivery was provided by an express carrier. It was well worth the money spent and FDM is OUSTANDING to do business with!
Howard Steffey
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A Perfect scale model of My airplane
Having owned the aircraft for 18 years,I knew it quite well. The model they made was exactly how it looked when I sold it.They reproduced the Arizona Department of Transportation decals on the rudder below the elevator. I also had a Pan Am decal at the top of the vertical stabilizer. The original first owner had a US Customs sticker next to the stair door. That was also on the model.It was foam packed for the 8,000 mile journey from the Philippines, and arrived safely and in perfect condition.
Paul D
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Great customer experience and the plane…
Great customer experience and the plane turned out exactly how we wanted it to! My husband loves his plane and brought back lots of good memories flying float planes!
Miranda Moser
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My EB-66 Elint is AWESOME !!!
My EB-66 Elint is AWESOME !!!I just received it today and it is a welcome addition to my collection. Although it is my 17th plane it is #1 today. Factory direct is a great company to do business with i have ordered several Models from them and I am well pleased with all of them.Stephen C
Stephen Chromulak
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Excellent quality!
Excellent quality!
Nathan Braspenninckx
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the model is awesome
the model is awesome, beautiful, and authentic
CARLOS A VARGAS
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Attention to detail is important and…
Attention to detail is important and the last couple of models have been excellent.
MCK
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Models are OUTSTANDING!
Models are OUTSTANDING!
Eric Wildung
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They took 9 months to do it wrong.
I placed the order for a Lancair with:-the ACTUAL 3-views from the POH-the ACTUAL paint design from Scheme Designers-the EXACT IMRON paint codesAll in the first email. Nobody could do a more complete, thoughtful, and perfect placement of the order. Despite this, presumably because they are just a front for the actual work being done in Malaysia, they took NINE MONTHS to deliver the model, and, after COUNTLESS emails trying to explain the paint colors to them because they had no concept of an IMRON paint code, I had to refuse the first attempt due to them getting the colors all wrong and labelling it as (I'm not making this up) a TBM-850 on the stand. I answered my emails to them promptly, but they still blamed me for taking NINE MONTHS to deliver the model. I run a small business, and I don't farm out my work to the cheapest, slowest bidder, and then blame the customer when my suppliers drop the ball.
Austin Meyer
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Outstanding quality
Outstanding quality. Will last a lifetime.
David Larkin
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Website purchase portal needs updated
Website purchase portal needs updated
MACDONALD VASNANI
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Ready to ship purchased on 6/6/23
Ready to ship purchased on 6/6/23. Its was shipped 10 days later, received 6/26. This was disappointing. I called FDM with questions and answers were given. The model is well made and nicely detailed.
Tyler Hayes
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Excellent in every sense
Excellent! We have ordered several times and every model exceeded our expectations. Brilliant execution and great finishes. They always meet delivery deadlines.
Balbina Aloy Navarro
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I have bought several and they all were…
I have bought several and they all were great.
STEPHEN TRAVERS
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Easy to Use Website
Easy to Use Website, easy to browse examples. Straight forward ordering and upload of photos. Would appreciate communication regarding estimated completion date.
Matthew Rowland
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Had a great experience
Had a great experience. It takes time but what would one expect from a custom made model. Very friendly customer service. Websites could do with an upgrade but thats just nitpicking.
Luigi
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No problems.
No problems.
Peter Mosley
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Order experience was good
Order experience was good. I haven’t seen the final product yet
Bob Voss
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Great service and cooperation from FDM team
We are very happy with the services and cooperation of FDM staff. The staff was very passionate and accommodated our request as we needed the order urgently, and the order arrived early as we expected. Thank you so much, FDM team, for your great service!
Khatijah Badrul
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According to TrustPlane, Factory Direct Models has a 4.7/5 rating based on 26 verified reviews as of April 2026. Source: trustplane.app/company/factorydirectmodels-com