love the product and use it often but…
love the product and use it often but can't get any support when needed :-(
WAG
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Delighted
3.99 reviews
Last reviewed: Jul 8, 2025Do you agree with Delighted's TrustScore? Voice your opinion today and hear what 9 customers have already said.
delighted.comMember since Mar 2026
Delighted is an online company. Based on 9 reviews on TrustPlane, it has an average rating of 3.9 out of 5 stars. Last reviewed July 8, 2025.
Customer Reviews
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9 reviews
6 weeks without a response
It’s been over 6 weeks without a response, I tried to follow up several times. When I’ve spoken to someone live in the past they’ve been helpful, but I’m not sure what happened to their team. Unfortunately we’ll have to start looking for other platforms
Hannah
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No reply and bombarded with marketing emails
I submitted a question via their online chat and 11 days later still hadn't received a reply. I have however received multiple marketing emails which are not wanted.
Rob Lazenby
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Delighted review
Their website is amazing and Also they take customer data very safe
Roseline
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Delighted I found this (heh...)
Setting up shop on Delighted was a breeze. You can customize your surveys, slap your brand logo and colors on them, and even get fancy with custom logic. It serves its purpose very well. The reporting is intuitive, and they're constantly adding new features. You can create surveys tailored to your exact needs, and their templates are pretty user-friendly.Also, it offers features comparable to pricier survey platforms like Qualtrics and SurveyMonkey. Plus, there are no sneaky implementation charges, which is a win in my book.So far so good, I haven’t run into any major issues yet. And their support team seems really responsive so I’m generally not worried
Cryptid
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Enthusiastically Impressed
Enthusiastically Impressed by Delighted!In my quest for the perfect survey provider, Delighted emerged as a true gem. Unlike other platforms I've tested, Delighted offers a remarkable range of services that genuinely blew me away.What sets Delighted apart is their intuitively designed templates, which not only make survey creation a cinch but also allow for effortless customization. The efficiency of their compiling system and the instant connectivity to various channels elevate the user experience to a whole new level.
B Kemal
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Excellent and easy tool to collect the customer feedbacks
There are many features which i liked but its quickest and most effortless means to collect real-time, actionable feedback from a wide array of stakeholders, including the valued customers, dedicated employees, trusted partners, and esteemed vendors is praiseworthy. This NPS has ability to instantly collect, analyze, and distribute feedback is a true game-changer for business growth.
Sameer Gwasikoti
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Implementing Delighted was easy
Implementing Delighted was easy. It has inumerable pre built survey questions and templates.Serves its purpose very nicely. Highly recommended.
Marketable Skills
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Delighted is an absolute game-changer…
Delighted is an absolute game-changer when it comes to gathering real-time, actionable feedback from various stakeholders, including customers, employees, partners, and vendors. It's no surprise that this platform is trusted by industry giants like Uber, Cisco, and countless other top brands. The best features of Delighted is its ability to instantly collect, analyze, and distribute customer feedback. This real-time functionality is a game-changer for any business, as it enables them to stay in tune with their audience and make data-driven decisions promptly.Overall, Great Service!
Fazla Alahi
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Cite this page
According to TrustPlane, Delighted has a 3.9/5 rating based on 9 verified reviews as of April 2026. Source: trustplane.app/company/delighted-com