Excellent customer service
I called the customer service number with questions regarding the various ear lobe pulse oximeters. I was greeted by a rep who explained the various brands, models, & costs. He also answered my additional questions. Since I called later in the day, he went over shipping methods that would accommodate my needs. The rep exceeded my expectations in terms of professionalism, courtesy, & assistance. Later, I checked prices on various medical items available and prices were comparable to prices that I found on other websites.
Shae Dixon
Terrific Customer Service
When I connected with, John yesterday, He was very helpful. He waited for the information I needed. What John couldn't do. He immediately called the department that could help. We didn't get an answer right away. However, he contacted me threw email by the end of the day
Becka Murray
I don't recommend
I ordered a medical device that began malfunctioning immediately. I reached out within the return window, explained the issues clearly, and even offered to send photos proving the item was undamaged and complete. I was told I’d receive a refund if their evaluation confirmed everything I said—but they refused to confirm the terms in writing.The entire process remained vague and conditional. There was always room left to deny the refund once the item was returned. The tone of the communication made me increasingly uneasy, and I did not trust that a refund would be honored.I’m now out $800. I found the experience stressful, unnecessarily combative, and risky for any customer, especially when making health-related purchases. I would not recommend this company.Dr. O’Brien
Kathleen O’Brien
Outstanding and very responsive…
Outstanding and very responsive customer service. Excellent product. Quick shipping. Highly recommend.
S W
John was very patient
John was very patient, knowledgeable, friendly and attentive to detail. I had a problem and he helped me solve it. GREAT CUSTOMER SERVICE !
John Patire
Customer Service Makes a Difference
I purchased a $190 pulse finger sensor pulse oximeter from Concord because it was rated the best available by a New York Times article. Cheaper pulse oximeters have never worked for me, and I thought this more expensive sensor might work better. Unfortunately, I still got widely varying readings from the oximeter, and so I gave them a 1-star rating in my online review. A couple of days after posting the review, I got a call from John, a customer service rep with Concord, inquiring about my experience and offering to help. After some discussion, he recommended a must-site sensor hand held pulse oximeter, which he said worked better for customers who experienced poor signal quality with finger only devices. The new hand-held pulse oximeter arrived by mail today, and it works much better. I get an accurate, consistent reading within about 15 seconds of attaching the sensor to my ear lobe. John sent me a prepaid mailing label to return the original pulse oximeter for credit. I am very pleased with the customer service I received.
Richard Johnson
Masimo Pulse Oximeter MAS-9909
I purchased a Masimo Pulse Oximeter MAS-9909 from ConcordHealthSupply for $300. While still I have issues with the Oximeter the help I received from Concord Health Supply was amazing. He took the time to help me download the correct app, get it paired to my iphone, he sent me a link to the oximeter documentation, answered questions about the display and settings. This is a first class company.
Rex
Amazing Customer Service
They went above and beyond to help me troubleshoot an old device we received from the hospital that started malfunctioning. John spent time on multiple occasions helping me figure out the solution and getting us the correct parts to be able to continue to monitor my special needs daughter's oxygen concentration and pulse rate at home. I will be a returning customer and HIGHLY recommend this company!
Bailey Wood
Works well
Chips work on my microINR System purchased in the US
sara malizia
very happy with my wrist pulse oximeter
This company is the supplier of my favorite device, the CONTEC wrist pulse oximeter.Concord Health provided quick delivery of the several versions I ordered over the years. When I had problems with another device I tried, they were very quick to offer a refund.
Michele Chabot
I do very few reviews
I do very few reviews, but some institutions/ companies deserve them when they excel, whether good or bad. The sales reps at this company are very knowledgeable about their products and willing to help you. I nearly returned a product because it has a battery installation that is NOT intuitive. Concord is a distributor and not a manufacture, so this is not their fault. The sales reps quickly new the answer to the problem. The product is the Nonin 9590 pulse oximeter, which is a superb product; research it for yourself. I have NO relationship to any member of the company and I am NOT an investor. Here is what you need to know about the 9590: I am a retire physician and have purchased at different times four of these pulse oximeters: personal use, church emergency kit, and friend with asthma. I have used them for emergency evaluations in each situation and am very pleased. Two counter intuitive caveats that should be understood about putting in the batteries: 1) the battery lid must be pushed toward the small gap at the finger opening of the unit to open (don't pull toward you) (2) The batteries go in reverse directions to make the unit operate, however, the two springs side by side make you think the negative ends of both batteries fit against the springs. The unit won't work if the batteries an not put in exactly as directed. I don't store batteries in the unit in case they spoil and ruin the unit. In an emergency situation, these non-intuitive steps and cause confusion and delay.
Charles Sherwood
Great company!
Great company!
john zaya
Delayed items, but resolved
[ EDIT: The company tried to make things right in the end. I received my order quickly, once it did ship. I'll leave my original review, but change the rating with this amendment. ]My life depends on my ability to test my INR on a regular basis. I ordered testing chips for my device from Concord Health Supply, expecting them to be delivered within the time frame that is given on their website (2-4 days). Instead, my order sat as "Processing" for a week with no update, no e-mails, nothing. I had to reach out to them to figure out what the delay was about, only to learn that, apparently, the chips are on backorder and "should be shipped sometime this week" with no guarantee on when, or even IF they would be sent, only promising that I would receive an e-mail once they actually WERE sent. It would have been nice to know the item was on backorder when I PLACED the order instead of a week later, only after my own insistence. I would have ordered from somewhere else if I had known.
LawlessGlory
Concord Health and John
Concord Health and Customer Service Manager, John. This is the go to company for medical equipment. John helped me select a 02 wrist monitor. I had purchased 3 others from other company's. They were horrible to use and horrible to try and set up. John helped me download their easy to use app so that I can record nightly results. It arrived today and included great simple to understand instructions from Concord. John will help me with connecting results to app so that I can print and take to my Dr. Wish I would have found them first. This is a company you can trust. Highly recommend.
R Fitzgerald
