I am hoping it's all good!
I really have no experience, I just signed up
Joseph Schisano
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Auto Service Agency
4.750 reviews
Last reviewed: Feb 9, 2017Do you agree with Auto Service Agency's TrustScore? Voice your opinion today and hear what 96 customers have already said.
autoserviceagency.comMember since Mar 2026
Auto Service Agency is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.7 out of 5 stars. Last reviewed February 9, 2017.
Customer Reviews
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50 reviews
Totally by the book - In their favor!
When I first got the policy I took my truck in for two problems 1. front wheel bearing going out and 2. Leak in the cooling system. Was told that there was a grace period after purchase of the service agreement so nothing would be covered. Second months the computer to the heater went out while I was out of town - tried to call for service however no one answers over the weekend. Turns out the AC would be covered but, not the heater.Third - in the middle of a snow storm in the mountains of New Mexico my wife got stranded when it appeared the battery died. After the purchase of a new battery, it was discovered the alternator had failed. Miles away from home and in a blinding snow storm we managed to find a mechanic that could indeed fix the problem. We had to get a room for the night however, we did not have the number to get permission to have the alternator repaired. After getting it repaired we called to find out the alternator is in fact covered however, because we had not called to get permission our claim was denied. My policy is totally paid in full but, to date not one claim has been accepted by Auto Service Agency. In fact the staff is rather rude and curt as they state over and over that it is my fault and, they do not make exceptions. I am out $2,500 and they find it very easy to say no.
Scott Hall
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Try closing an account
After my car was deemed totaled I called to cancel. After talking with carshield on my new vehicle, I wanted to cancel. Then the associate got to the point of arguing with me. So much for ever returning back to this company. Then they tell me I have to send them a letter to cancel my account. All information which can be given over the phone. My sympathies to anyone who retains with this company.
M D Herring
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Great service
The sales person was really helpful and he assist me in every which way.
Michael Arnold
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Wonderful to work with!
Fantastic to work with even if I could not go with them I would have if certain circumstances were to be different. Friendly service and they really tried their best to help me out.
NATHAN CHRISTENSEN
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Voice your opinion! Review Auto Service Agency now
Glad I got this and wonder if I am ever going to need to use it due to a problem with my 2004 Dodge (diesel) Truck
Gerald Dalfors
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Auto Service Agency
Great! Very helpful, knowledgable, very friendly.
Connie Williams
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Excellent!
I would recommend your company to anyone.
Janet Martin
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excellent customer service
good job helping me and lots of info
Gerry Adolfson
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Helpful
The agent was knowledgeable and answered all my concerns.
Roger Jamison
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I actually talked to a person. They were very nice. Good outfit
Nice people, easy to work with.
John Burgess
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Excellent customer service!!!
Excellent customer service!!
Deidra Grant
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Very helpful and trust
Cheaper and better and nice people
Wayne
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Excellent customer service!
For once I had my questions answered promptly and the agent was tremendous! Wish other companies had employees like the one I dealt with!
Sheila Fleishell
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Great attitude
Thank you for your help.
Scott Waters
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Excellent service
Thanks, for your courtesy and patience.
Mercy Kohlberg
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Policy information
Very helpful !!
James Carroll
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Very fair deal and nice customer service
I read reviews about high pressure and disrespectful employees at car shield. This was not my experience. I found the team was polite and respectful and worked hard to earn my business. I hope my experience if and when I need to use them for repairs is as positive an experience. Fingers crossed.
George W
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LW BEDFORD TX
Great company I have been with this company for some years and I would recommend this company to anyone.
Laquita Wallace
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Careshield
My mother Mattie Woodson is very satisfied with the agency
Mattie Woodson
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Cite this page
According to TrustPlane, Auto Service Agency has a 4.7/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/autoserviceagency-com