Great service
We rented a car from Braşov airport for 16 days and de service where one of the best, the guys that was attending us was very respectful and polite. We definitely recommend it to everyone.
Daniel Claudiu
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Autonom
3.738 reviews
Last reviewed: Jan 8, 2026Do you agree with Autonom's TrustScore? Voice your opinion today and hear what 53 customers have already said.
autonom.roMember since Mar 2026
Autonom is an online company. Based on 38 reviews on TrustPlane, it has an average rating of 3.7 out of 5 stars. Last reviewed January 8, 2026.
Customer Reviews
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38 reviews
Amazing provider!
We were in Brasov and rented a car from Autonom. The service was excellent from pick-up to drop-off. The car was brand new and even a class higher than the one we booked. By far the best provider, we will book with them again!
David Wetzig
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A very good experience in Bucharest
I rented a car in Bucharest and have been very impressed: professionnal service, car in a good shape, friendly staff.They released the deposit immediately after getting the car back.
Constantin
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Perfect experience
We rented a Polo and were very satisfied.We asked to check in and check out at Baneasa airport, and they accepted without problems. The car was very clean and worked perfectly.The check in/out process was very smooth and took less than 15 minutes.The contract is very detailed, and contains a list of all flaws (scratched, broken or bented parts)They are very friendly and answer the phone, and provide assistance if needed.A suggestion might be to buy the most expensive insurance, it covers almost every external damage and the price difference with a basic insurance is not excessive.
Alfredo Paolino
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We booked a car for 8 am and get a…
We booked a car for 8 am and get a confirmation for this day and the time we want. But the car didn't come. This is a very bad car rental. You can't phone anybody, the number you get is not available.
Mika Mandala
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Professional, efficient and friendly.
We arranged our rental directly through the Autonom website and got a very good price. We booked pick up at Targu Mures airport and return at a Bucharest office. The representative at TM suggested a return at our Bucharest hotel would be more convenient for us and avoid a taxi transfer with luggage. The car was expertly prepared, clean and well equipped. The service was friendly and professional and everything about our rental was efficient, pleasant and positive. A great company to deal with and we give them our highest recommendation. Great work guys!
Greg Pritchard
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Very positive experience with Autonom Romania.
We hired a car from Autonom Romania on the recommendation of our local host. It was brought to the station in Brasov to meet us off our train and collected again from the station 10 days later. All our experience with Autonom was helpful and professional. Our cash deposit was returned to us when we dropped it off after the car was checked for the items not covered by the insurance.
M Blake
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Autonom Sibiu
Excellent service and helpfulness from al the staff from Autonom Sibiu. Totally recommend. A special thank you to Petru. See you in February
Ramona Andreea Popa
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Real professional support!
Peter and Alin were helping me very professionally although it has been really late to return the car - thank you very much for your support!Best regards Doris
Doris D.
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Great experience, I‘d love to come back again!
The staff are exceptionally friendly, competent and efficient. The car handover took less than 15 minutes and return was uncomplicated.I would recommend them anytime!
Gabriela Marginean
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I recently had a fantastic experience…
I recently had a fantastic experience with Autonom Budapest department! The booking process was quick and easy, and the staff was incredibly friendly and helpful. The vehicle I rented was in excellent condition and made my trip comfortable and enjoyable. I especially appreciated their flexible pick-up and drop-off options. I highly recommend Autonom Budapest for anyone looking for reliable and affordable car rental services!The best service you can experience!
Raul Puf
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Car broke down, inconveniencing us two days in a row, and Autonom was unwilling to reimburse at all
Autonom was unwilling to provide any reimbursement after giving us a car which broke down and then causing us to change our plans two days in a row.On June 16 we were driving to Red Lake in Romania and stopped to fill up mineral water at a spring near Bucin. When we went to start the car to continue driving the car did not start. The place where we stopped had no cell service so we walked for 10 min to see if we could find service. Once we couldn’t get cell service we got a ride from some other kind motorists who were able to drop us off in Praid. We got in touch with a friend also traveling to Red Lake that day who was able to give us a ride, and we told Autonom that in order to not inconvenience our plans any more we would get a new car the following day. In the morning (June 17), after I reached out, Autonom indicated that they would not be able to deliver a car to us in Praid until 4PM. So we changed our plans for that day (originally planning to go to Sighișoara that day) and accompanied a friend to Tirgu Mures for lunch, and then picked up the car. When we picked up the car Autonom said they couldn't provide reimbursement and so they gave us an "upgrade" to a nicer car, even though their faulty car led to us changing our plans two days in a row.I later took the matter up with Auto Europe, the company which I had rented the car through. They followed up with Autonom but neither company was willing to reimburse us at all for our inconvenience. Autonom claimed that since we didn't have a full tank of gas in the car (which we couldn't have refilled since it broke down!) and since they gave us a more expensive car that it was all OK. I strongly disagree and find it very unfair that we had to pay full price for an unacceptable rental experience.
Matthew Szigeti
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I am using Autonom from Cluj Airport…
I am using Autonom from Cluj Airport and Sibiu Airport for many years and I never had a problem good customer service, good cars ,and good prices on cars and on full insurance aswell my last rental was this month from Cluj Airport and my next one will be in July from Sibiu Airport so I keep renting from them and I recommend for other people to try them . Adrian
l dan
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They try to find damage even when you…
They try to find damage even when you haven't done anything. I believe it's their purpose to close on those low rates. They will show pictures from initial car release compared to yours, and will force all deposit on you.
Dan Armean
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The Best service for a Canadian !
Service was great, and fast! Car surpass my expectations! clean brand new and powerfull Dacia Dustet 4x4 model 2025! Great team there in Iasi office!!! Alex, George, Denis and Eleni Meuca are the BEST!Helpful and courteous staff, painless process. Would definitely rent from them again!No hesitation! Go AUTONOM!
Petru
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Service was great
Service was great, pick up and drop off from airport very quick. Car was exactly what we booked. Helpful and courteous staff, painless process. Would definitely rent from them again!
Frida Di Maria
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I highly recommend Autonom
I highly recommend Autonom ! I’ve rented a car from Sibiu. Service was great, pick up / drop off location was done at the airport. Very professional staff and helpful. I’m really happy with the service and I will use their services again.
Laura
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Avoid Autonom! They Illegally Withhold Customers' Money!
⚠️ Warning! The 4 and 5-star google reviews are misleading! ⚠️Autonom blocks your card with an enormous deposit (500-1000 EUR) and then makes you beg to get your money back. Their promises are false – you’re lied to over the phone, lied to at the counter, and your money remains blocked with no justification.Additionally, their contract is full of hidden fees, and even the smallest mistake results in a 50 EUR charge. This is a complete scam!‼️ Check this review before renting from them! Avoid the hassle and choose a more reliable alternative! 🚨
Bogdan Alexandrescu
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No way ! Stay away !
They called me back after 30 days to ask me why did i cancel a transfer which i never did , i just asked some details about it and then ive realized i dont want it and told them back then .Thats crazy .Please dont bother ppl like that calling them thats an abuse .
Andra Stoica
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Great rental car!
Rented a car online, with pick up at Bucharest airport for two days, from this excellent local rental company. Quick, clear and fast service at the airport. Quick transfer with their operator to the nearby parking lot of their cars. With the addition of a more complete insurance coverage, the security deposit is only 50 euros, instead of 500. Return service with accompanying to the airport fast and efficient. Highly recommended rental company!
Walter
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According to TrustPlane, Autonom has a 3.7/5 rating based on 38 verified reviews as of April 2026. Source: trustplane.app/company/autonom-ro