I purchased a Yamaha zuma and it's been in the shop since sept 2025 waiting on Yamaha to send parts. They haven't sent the last part yet. Since I purchased the zuma it's been in the shop more than our house. I bought it as a gift for my husband.i called Yamaha and they kept lying.
Worst service even they not responding any emails calls 5 times same issue i sent so many emails they are still not responding service people resolving issue applied local coolant now its return into jelly Showroom details Customer Relationship Manager-6364375688 or Service Manager: 7795716341 or Email us ID: arjunmotorscrm09atgmail.com Im unable to add @gmail.comAddress Shop No. 937, Yamaha Motor Showroom - Arjun Motors, 4, New Kantharaj Urs Rd, Lakshmipuram, Mysuru, Karnataka 570004
Purchased a Yamaha keyboard P145BT package from Rimmers on 17 December 2025 - Yamaha keep asking for proof of purchase for advertised rebate, which I have sent 3 (three) times. Tried contact 'customer service' at Rimmers but message states MAIL BOX FULL. Order 141538 refers
I have enjoyed a wonderful outcome with Yamaha Customer Service for my audio needs. Getting a LIVE person is so refreshing. Better than that is they know their stuff and actually hang with you until the issue is resolved.Even better, their customer records minimize you having to go back everything over and over if you need multiple calls. Loved the experience and they deserve a 5, heck a 6 out of 5.
Music cast is absolutely rubbish, tried connecting umpteen times and same old message "Failed to connect"
Always had a Yamaha surround amp , rx-v4v bought it a couple of years ago now , total crap! If you can get it to steam , it's ok , but it's so unreliable it will do your head in, you won't get Yamaha to reply till after they have sorted out the server, and it's not their fault . They obviously don't mention the amps don't always work when you are buying !! Thinking of launching the pile of crap out the window! Constantly resetting, rebooting , and signing into music apps , which is a waste of time , because their server is sh*t !! Don't buy
I bought 2 brand new 2025 Yamaha motorcycles with cash from North County Yamaha. The 4-stroke came defective. Every about 5th time I rode the 4-stroke, I would start in neutral and warm it up. Then I’d pull in the clutch and shift into first but while I still had the clutch pulled in all the way it would jump into first gear and stall. So I knew I had a defective motorcycle. Two weeks before the factory warranty expired, I took it in to NCY be repaired. They called and said it didn’t happen when they tested it. I told them to keep trying as it only happened about one time out of five. The guy with the British accent that works in their service department called the next day and said the same thing that it didn’t malfunction when they tested it again. Once again I explained they needed to test it again until it malfunctioned. The day after that he called and said the carburetor gunked up. I told him its not possible because it’s a 4-stroke that only uses straight gas. Then he falsely accused me of “putting bad gas in it.” I only had this lemon of a motorcycle for 2.5 months. He then sold me on a carburetor service and mistakenly, I agreed to it. $350! I accidentally agreed to the service even though the repairs should of have still been covered under the warranty agreement. Plus the motor always ran fine ( except for the transmission part of the motor) which means the carb was not gunked up I got my motorcycle back and the problem still was not fixed. Then I hired a different motorcycle mechanic, and he had the problem fixed within 15 minutes with just a clutch adjustment. I wished to share my concerns with the Manager at NCY but they never wanted to return the multiple messages that I left. I guess they figure the best way to handle a customer complaint is to ignore them 100%. I’m writing this review, so this terrible situation doesn’t happen to any other potential customers. Shame on NCY .. I had just bought two brand new motorcycles from them, in cash .
I absolutely hate Yamaha Customer Services. 10 years dealing with this. Sick of them.
Review:I purchased a brand-new Yamaha Waverunner less than three months ago, expecting top-tier quality and support. Unfortunately, the experience has been disappointing.The jet ski arrived with visible scratches and had to be completely repainted. My dealer was great and handled that part quickly and professionally.Soon after, I noticed visible indentations forming in the seat. These don’t seem to be from the cover stretching — they appear to reflect a defect in the padding underneath. The unit is always covered, rarely used, and meticulously maintained.My dealer submitted a warranty claim to Yamaha, but it was denied. When I followed up with Yamaha customer service directly, they were unwilling to help or escalate the issue further. For a product that’s practically new and clearly well cared for, I expected much better support.This experience has left me disappointed in Yamaha as a brand. I had been planning to purchase a second Waverunner but now have serious doubts.I hope someone at Yamaha reconsiders this decision — it’s a small fix that would go a long way in restoring customer trust.
Terrible customer service wanted to complain the fact a bolt cost £19.08 or £22 with Tax. The cost seemed unjustified. I called customer service and was told I could not put in a complaint regarding price and then cut off rudely while speaking. Utterly useless. I don't trust this company anymore. I'll probably switch to Honda text time I get a bike.
Bad bad service centre me jab bhi jaye hain spare part available nai hota or service me rakhne ke liye 15.days waiting karna padta hain... Tarsali makarpura ya manjalpur koi bhi 1 place pe service centre open karo
I wish I could give negative 5 stars, but it won't let me Yamaha. Customer service is garbage, trash and those employees. Are stupid, they know nothing. Then on the phone 445 minutes, trying to reach the department for them to send me a proposal like I did brp. Amongst other competition for them to give them a chance to see this new invention. That's never came out before that. Brp is going to run with if they don't. And the woman said, we don't accept proposals, we don't send you anything for proposals. We don't do that kind of stuff. We don't care, basically is what you said. Pure ignorance and considering Brp is there a competition and owns 3 different jet ski companies? You would think they would want to have a chance too. I've personally sent them so many emails. They never respond we're talking months 941 462 8773 hopefully they do this time
Incredibile. Non sono bastate e-mail, telefonate, whats app per averfe una risposta. Grazie Motor Game di Pisa
Very expensive DXR 15 powered speaker cabinets are breaking up after about 12 months of use. Yamaha refuse to sell me replacement cabinets, offer any advice on repairs and insist I buy two new ones. Not likely never touch the brand again.
I purchased a Yamaha YDP-145B digital piano, and the product had a non-working key from day one. I was directed to send it to the technical service through the seller’s contracted cargo company. Later, I was informed by the service that there was a crack at the back of the piano — a damage that was not present when I handed it over.The crack could have happened during shipping or at the service, but the seller refused all responsibility and left me with a broken product. This is not acceptable, especially from a global company like Yamaha.I’ve already filed an official complaint through the Turkish government consumer system and CIMER. Very disappointed.
In January 2025, I placed an order (No. 272260) for parts for my AV receiver through Sontec, one of Yamaha's official partners. I have been told that the parts are in stock and would be delivered in February.Since then, after enquiring with Sontec and Yamaha several times, I am being told there has been a major system update with Yamaha's ordering system and there will be delays with Parts orders. None of the two companies are since able to provide an ETA for the completion of this system upgrade and eventually provide a lead time for my order.It has been 4 months now and I am still waiting and Yamaha simply apologises and urges customers to be patient. Yamaha has even posted these delays on their website, however, it fails to provide a timeline for resolution of the problem - https uk.yamaha.com / en / support / contacts /I am really sorry to say that such service is simply disappointing for such a reputable company.
Yamaha Guitar Group in Calabasas California is absolutely a disgrace.Nobody to answer questions on Yamaha Guitars , and the menu makes it impossible to reach anyone about Guitars.I have two high end Guitars made in Japan from Yamaha and cannot talk to anyone at the Guitar Group.Left a message in general mailbox with no reply and cannot generate a support ticket do to IT era on their website. Their Fault ….Kiss 💋 goodbye for any products or future purchases with Yamaha….I would give zero stars if I could …..🤮
Nice website and real website 😊
I own several Yamaha guitars, collectively valued at over a thousand pounds, and while the instruments themselves are superb, my experience with Yamaha's UK service has been thoroughly disappointing. Recently, I called them with a couple of questions that could have led to additional purchases. However, my calls were met with lengthy periods of hold music, only to be disconnected twice. After wasting an hour trying to get assistance, I'm left feeling undervalued as a customer. If this is how they treat loyal customers who are eager to invest more, I'll be taking my business to other reputable instrument manufacturers that seem to genuinely care about their customers.
No technical after sales support whatsoever is offered. If you need this, then don't buy or buy from a retailer which has it.
