great customer service when i needed to…
great customer service when i needed to return a pair of boots
Wyatt Johnson
U
Customer Reviews
Write a Reviewgreat customer service when i needed to…
great customer service when i needed to return a pair of boots
Wyatt Johnson
Genuinely the worst online order i've…
Genuinely the worst online order i've ever had in my life. Placed the order, came in a decent time frame but not in time for when I needed it so ended up buying in store. Returned by DHL, arrived at their warehouse 3 days later and got an email confirming the return and saying up to 3 days for a refund. 3 days later nothing, reach out to help chat, 'up to 14 days' 14 days later nothing, speak to help chat 'We'll talk to the warehouse and get back to you by email', a week later nothing, contact them again and same thing, 3 days later nothing. Now I email instead of using help chat, someone from under armour says what return label did I use as they have no record of a return from me and I didn't use their label, even though I did and they already confirmed the return. Checked trustpilot and realised this is their seemingly go to scam to keep the items and your money, ended up doing a chargeback, absolute SCAM of a company, NEVER order online - just use amazon instead.
H Thorne
Genuinely the worst online order i've…
Genuinely the worst online order i've ever had in my life. Placed the order, came in a decent time frame but not in time for when I needed it so ended up buying in store. Returned by DHL, arrived at their warehouse 3 days later and got an email confirming the return and saying up to 3 days for a refund. 3 days later nothing, reach out to help chat, 'up to 14 days' 14 days later nothing, speak to help chat 'We'll talk to the warehouse and get back to you by email', a week later nothing, contact them again and same thing, 3 days later nothing. Now I email instead of using help chat, someone from under armour says what return label did I use as they have no record of a return from me and I didn't use their label, even though I did and they already confirmed the return. Checked trustpilot and realised this is their seemingly go to scam to keep the items and your money, ended up doing a chargeback, absolute SCAM of a company, NEVER order online - just use amazon instead.
H Thorne
ZERO! Nightmare returns. Don't issue refunds without chasing them.
I would give zero if I could. The worst service ever! They deliver slow but the returns process is a nightmare. They do not issue refunds. You have to chase them to get YOUR money back. I think it is really shady practise and I advise everyone to AVOID this company. They don't respond by email. they cut you off on the phone and have the worst chat. I will never buy from them again.
A woman
ZERO! Nightmare returns. Don't issue refunds without chasing them.
I would give zero if I could. The worst service ever! They deliver slow but the returns process is a nightmare. They do not issue refunds. You have to chase them to get YOUR money back. I think it is really shady practise and I advise everyone to AVOID this company. They don't respond by email. they cut you off on the phone and have the worst chat. I will never buy from them again.
A woman
Managers don't care about employees
Managers don't care about employees, management often retaliates at the Branson Missouri location. Over all not a good company to work for or buy from.
Kyle Powers
Managers don't care about employees
Managers don't care about employees, management often retaliates at the Branson Missouri location. Over all not a good company to work for or buy from.
Kyle Powers
Poor Delivery Service
I would like to draw your attention to an issue regarding the recent parcel delivery. The post office did not complete the delivery properly, which has caused considerable frustration.The driver rang the bell and left almost immediately without allowing reasonable time for someone to answer the door. As you are paying for the delivery service, and customers expect their products to be delivered to their doorstep, such unprofessional and unethical behaviour reflects poorly on the overall service experience.I have already lodged a complaint with the post office. If possible, I kindly request that you consider engaging a more professional postage company or direct the current provider to wait at least one to two minutes during delivery attempts to allow customers sufficient time to respond.
Jawwad
Poor Delivery Service
I would like to draw your attention to an issue regarding the recent parcel delivery. The post office did not complete the delivery properly, which has caused considerable frustration.The driver rang the bell and left almost immediately without allowing reasonable time for someone to answer the door. As you are paying for the delivery service, and customers expect their products to be delivered to their doorstep, such unprofessional and unethical behaviour reflects poorly on the overall service experience.I have already lodged a complaint with the post office. If possible, I kindly request that you consider engaging a more professional postage company or direct the current provider to wait at least one to two minutes during delivery attempts to allow customers sufficient time to respond.
Jawwad
Extremely disappointing customer…
Extremely disappointing customer service from Under Armour.Order arrived 30/12/25. One item was missing, one was damaged, one was fine.Complaint submitted 31/12/25. No response until 12/1/26, when they asked for photos, which were sent the same day.On 20/1/26 I was told the missing item was now sold out due to their delay. A refund was issued instead of offering a reasonable replacement, and they refused to place an order “on my behalf.”Replacement for the damaged item arrived on 5/2/26. Poor communication throughout and very unprofessional handling of a simple issue.
Ivan Woulfe
Extremely disappointing customer…
Extremely disappointing customer service from Under Armour.Order arrived 30/12/25. One item was missing, one was damaged, one was fine.Complaint submitted 31/12/25. No response until 12/1/26, when they asked for photos, which were sent the same day.On 20/1/26 I was told the missing item was now sold out due to their delay. A refund was issued instead of offering a reasonable replacement, and they refused to place an order “on my behalf.”Replacement for the damaged item arrived on 5/2/26. Poor communication throughout and very unprofessional handling of a simple issue.
Ivan Woulfe
Refund not paid for my return …
Bought a pair of golf trousers for my husband for Christmas which were too large and needed to be returned. I was sent a QR code for the DHL return and took the parcel to drop off point (Michael's on Allfarthing Lane SW18) and when I hadn't received a refund three weeks later, i contacted UA to be told that the item hadn't arrived and to contact DHL. They were very unhelpful and despite me having a tracking number, they tried to suggest that my parcel had been refused by the DHL driver. I followed all the correct procedures and feel that UA should refund me for the item as it was logged with their courier and the parcel has gone missing. It's their courier and therefore their responsibility and i have no way to take it further. Impossible to speak to anyone at UA and they sent me a very passive aggressive email,
Fiona Pusey
Refund not paid for my return …
Bought a pair of golf trousers for my husband for Christmas which were too large and needed to be returned. I was sent a QR code for the DHL return and took the parcel to drop off point (Michael's on Allfarthing Lane SW18) and when I hadn't received a refund three weeks later, i contacted UA to be told that the item hadn't arrived and to contact DHL. They were very unhelpful and despite me having a tracking number, they tried to suggest that my parcel had been refused by the DHL driver. I followed all the correct procedures and feel that UA should refund me for the item as it was logged with their courier and the parcel has gone missing. It's their courier and therefore their responsibility and i have no way to take it further. Impossible to speak to anyone at UA and they sent me a very passive aggressive email,
Fiona Pusey
AVOID these clowns!
AVOID these clowns!I sent a return via a shop with DHL. The shop scanned it and took my parcel. Three weeks later no refund. Customer service admit it WAS scanned at the shop but they cannot refund me because it seems to have been lost in the system.This is a joke of a company. They really need to get modern systems in place and have accountability. Now I have to go via my bank to claim a refund.
Stellan
AVOID these clowns!
AVOID these clowns!I sent a return via a shop with DHL. The shop scanned it and took my parcel. Three weeks later no refund. Customer service admit it WAS scanned at the shop but they cannot refund me because it seems to have been lost in the system.This is a joke of a company. They really need to get modern systems in place and have accountability. Now I have to go via my bank to claim a refund.
Stellan
Customer service was brilliant.
Customer service was brilliant.I had a problem with some football boots and they were really helpful, giving me a refund despite me wearing them. I know some brands aren't as understanding.Will definitely shop with UA again
J B
Customer service was brilliant.
Customer service was brilliant.I had a problem with some football boots and they were really helpful, giving me a refund despite me wearing them. I know some brands aren't as understanding.Will definitely shop with UA again
J B
Appalling customer service
The shoes were never delivered by DHL eCommerce (another customer experience mastermind there) and UA kept finding excuses to keep me waiting. They always “assured” me the delivery will happen the next day and this went on for a week, and of course no delivery happened. When I sent a formal complaint and ask for a refund, they refused and asked me to wait 14 working days for them to investigate. This is their internal process, and the consumer law is clear - they should give an immediate refund. So I filed a chargeback request with my credit card company and got my money back in 1 day. And as of a sudden UA emailed me that they’ll refund me. Pay with a credit card, ask for chargeback and supply evidence of failed deliveries and customer care chats.
Chris
Appalling customer service
The shoes were never delivered by DHL eCommerce (another customer experience mastermind there) and UA kept finding excuses to keep me waiting. They always “assured” me the delivery will happen the next day and this went on for a week, and of course no delivery happened. When I sent a formal complaint and ask for a refund, they refused and asked me to wait 14 working days for them to investigate. This is their internal process, and the consumer law is clear - they should give an immediate refund. So I filed a chargeback request with my credit card company and got my money back in 1 day. And as of a sudden UA emailed me that they’ll refund me. Pay with a credit card, ask for chargeback and supply evidence of failed deliveries and customer care chats.
Chris