I purchased a key ring in silver. The service was standoffish although polite, the security manager entitled, and when I got the key ring after having it engraved, the engraving, at over $200 was slanted and uneven. They offered to send it back but I was on a time crunch. No offer to send back with a refund of the engraving. Tiffany is a has been. Entitled, disappointing and I would never recommend.
It was ok, I just think quality is a bit off
Really nice quality and design, just one star deducted because it is a bit overpriced in my opinion.
I bought my daughter a silver necklace for almost $600 for her sweet 16th birthday. After a few months of wear, the silver has completely tarnished and looks black. Its awful and very disappointing considering how expensive it was. I inquired about a possible solution as I was very unhappy and I was told I could book in for a quote to have it looked at.
Appalling customer service from Tiffany, would never buy anything from them again ever! Absolutely no goodwill shown to a customer of many years. For me their reputation is as tarnished as the jewellery I received from them.
I’m truly disappointed. Charging customers to clean jewelry that was purchased at a luxury price point is unacceptable. Had I known this policy change was coming, I would not have purchased from them. James Avery continues to set the standard for quality and customer care. Tiffany has lost my trust.
Absolutely disgraceful.I bought very expensive pearl earrings for my daughter’s 18th birthday. After only a couple of years of careful use, the post came away from the pearl. I have cheap costume jewellery that has lasted decades longer than this. Their response? Zero accountability and total indifference. Instead of repairing their shoddy workmanship, they had the audacity to demand almost £100 more.Judging by the number of similar reviews, this is clearly a pattern: poor-quality jewellery, no care for loyal customers, and no sense of what is right or fair. I am now involving Trading Standards. Avoid this company unless you enjoy being ripped off.
What has happened to this once luxury brand? My partner bought me the infinity bracelet for Christmas - it fell to bits on 27th Dec!! My first call to customer services was very positive, they apologised and agreed to replace, I sent back what remained of it and was told that they wouldnt replace it. After five increasingly frustrating phone calls I eventually got a refund which needless to say I wont be spending at Tiffany
This is just perfect to have on my neck and also it's compact size, satisfied!
I've been shopping at Tiffany for 20 years. Recently I went to the DC location for resizing my engagement ring. The person that helped me acted like I was wasting her time. It was sent off and they told me it would be resized then they said I needed $300 in repairs to resize it. Another jeweler did it and it didn't need the repairs. This used to be a great shopping experience but it's gone way downhill. They say you have lifetime resizing but aside from when you first buy it and resize it, they likely won't do it again for free as promised and will find a way to charge you and say it's for "quality". If they didn't charge 3x what other jewelers do for repairs it wouldn't be bad.
Went here to buy a bracelet as a gift... However, their customer service is terrible; I wish they could improve how they treat and handle their customers in-store.
Bought a bracelet - lock from Tiffany in Yorkdale. I explained to them that I want a secure bracelet that does not fall off easily. I was assured that Tiffany bracelets never fall off however I just lost it Very very upsetting especially when it says on Their website to secure bracelets with another chain!!
Less than zero actuallyDear Tiffany & Co. Singapore Team,I am writing to express my disappointment with the service my wife and I received during our recent visit to your Orchard Road boutique. Tiffany & Co. has always represented exceptional service and timeless elegance, which is why our experience stood out so sharply in contrast.We have bought from Tiffany’s many times before in Singapore, UAE and London so we know what to expect and this was a very disappointing visit where I had intended to by my wife something special for our 22nd wedding anniversary which is today.I was asked what my account/email was and when he could not find it it he just looked down his nose with utter disdain.During our visit, the staff member who attended to us appeared dismissive and condescending, giving the impression that we were being judged rather than welcomed. Instead of the warm, attentive service one would expect from a brand of Tiffany’s stature, we felt as though we were being looked down upon. This left us uncomfortable and diminished the excitement we had for visiting your store.We understand that luxury retail demands high standards, but those standards should apply to the quality of service as much as the products themselves. Every customer deserves to be treated with respect and courtesy, regardless of appearance or assumptions.I hope you will take this feedback seriously and ensure that your team receives the guidance necessary to uphold the level of hospitality Tiffany & Co. is known for. We would appreciate knowing that this matter is being addressed so that future visits — for us and for others — reflect the brand’s values.
We bought a sliver necklace for our friend for her 50th birthday and after one day of wearing it the necklace turned green and caused her to break out into an itchy rash. We returned the gift and asked for a refund as she did not want another one or a different product based on the quality and the reaction to it. The store was not sympathetic they simply said this happens - I have never purchased quality silver and see this happen. Its disgraceful and poor quality service. The quality of Tiffany silver is terrible, their necklaces are thin and made from cheap silver yet they charge over $600. It was a hugely disappointing experience since we bought this as a gift and our friend had no other option but to choose another product as a gift from their store that she did not want. A disappointing customer experience that ruined a milestone birthday with a gift that was intended to be sentimental yet resulted in a bad experience that will be remembered instead. I will never shop here again.
I purchased 2 bracelets in April 2024 for my Pearl wedding anniversary so very sentimental. I purchased them in the Manchester store which is a 3 hour round trip for £984. After 6 months one of them broke and very lucky I didn't lose it. Took it back to the sore they argued it was my fault but said they would repair this time but needs re stringing every year at a cost of about £80, we were not told this when purchasing. Broke again a few months later and the other one had a deice of metal poke through so can't wear that either. Their answer either do the 3 hour drive or post it to them which I do not trust and quite frankly do not want the confrontation again in the shop! No help from customer service, products not fit for purpose. Im disgusted but more than that very upset that what was a beautiful gift from my husband of 30 years is awful and feel conned.
Tried to order a necklace for my daughters 18th but by the time I went to pay it had sold out. (Christmas period so super busy) Phoned customer service who managed to locate one for me in london and had it shipped to us the next day. I didn't get the ladies name but she was so helpful. This isn't the first time ordering from Tiffany's either as ive had many pieces and all have been beautiful.Thank you.
Paid $7,100 for diamond stud earrings. Worn a few times only. One stud broke off from the diamond. Wouldn't repair just out of warranty. Never buy any items again from crooks. Look elsewhere quality will be higher. Tiffany's selling overrated rubbish that falls apart and needs to be exposed.
Lowest score for customer lack of service goes to Tiffany’s. I’ll never shop there again. Seems like I’m the last one in on the joke about how horrible their customer service is. I recently noticed how no one is ever in the store at La Cantera and now I know why.They can’t ever help you in store, they never follow up to emails and God forbid you have a complaint, MSR’s don’t care about your experience and react like all they heard was positive feedback. There is much nicer jewelry elsewhere with the kind of customer service one comes to expect with high end goods. This isn’t it-moving on!
Another bad review I am afraid. Was assured by online customer service necklace with pendant I bought was unisex and therefore could be worn by a man or woman but it is clearly for a woman and my husband will not wear it! However they will not exchange or refund as I thought for a man an 18inch chain would look better and paid extra for a longer chain and they are saying that means it’s been personalised??? It was a pendant that hung off the chain! I wanted to exchange for another necklace nearly double the price but they still would not budge! Terrible customer service!
I received a Tiffany bracelet as a gift for Xmas. When I opened the gift and took it out the bag, I noticed the “return to Tiffany” heart was all scratched and appeared as though it had been worn ! I am waiting on them getting back to me, so I can return and get a refund ! Quality is shocking especially when paying £600
