Just avoid
1, I have had my car since new which was 2021 and its a great car. Recently i am having issues with the car and have had to book the car in but the day before no loan car so it had to be cancelled. I have now booked this in for 20 days time so will have to put up with the current issue.2, I have had a vibration for a while and thought the wheels needed balancing, i have done this twice plus the tracking only to be told ALL the wheels are buckled! i have had nothing but issues with the Pirelli tyres now all my wheels need replacing. Neither the tyres or the wheels are fit for purpose.3, I need to set my charger up but seem to find it impossible to update the software and despite messaging i cannot speak to a human being.This whole experience is making me to just sell the car and move on
David Rudelhoff
Tesla's cyber truck is most powerful…
Tesla's cyber truck is most powerful and good for safety reasons
Ayan Soni
Massive disappointment
Massive disappointment. Systematic heat pump failure and €4,500 repair trap.I am deeply disappointed with Tesla Service Center Ribe. My 2022 Model Ysuffered a complete thermal system failure. This is a well-known, widespread issue with the 2022–2023 models’ heat pumps, especially failing during abnormally low temperatures.Despite this being a clear design flaw, Tesla refused to issue a recall and is now waiting for warranties to expire to charge customers for their own engineering mistakes. They quoted me which is nearly 10% of the car's total value! Instead of fixing the specific fault, they simply demand a total system replacement (Supermanifold and Compressor).I found other customers here with the exact same story: out-of-warranty cars, identical failure codes, and the same 30,000+ DKK price tag. It feels like a systematic way to shift the cost of a defective product onto loyal customers.To make matters worse, the car just failed its mandatory inspection (Syn). Not only is the heating system broken, but the brakes are rusted through—another common Tesla issue that they ignore. It is absurd that a car of this price and age cannot pass a basic safety check.Warning to potential buyers: Think twice before buying this "bucket of bolts." Tesla takes zero responsibility once the warranty hits 80,000 km. You are left with a massive financial liability.
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terrible customer support
Getting financial commitment is slick - then it all falls apart. Impossible to speak to anyone - they are clearly not intereseted in customer support once an order has been accepted.App chat/text is ignored. try to call the customer service number - no one answers. It tells youn the best way is using the chat function option on the app. Going round in circles. This whole experience is making me seriously re think the order - I may cancel just because of the terrible customer service
Nick
Worst customer service ever
Worst customer service ever. Waste of time to speak to them. Useless pwople
Zs N Clayton
Liars
Offered 0% credit on a new car and stated delivery in February… When I put down my £200 nonrefundable deposit they said the car wouldn’t be available until May and they wouldn’t honour the interest free credit …. Avoid
The Bowmanator
Customer support is dreadful
Customer support is dreadful. Impossible to make contact by phone or web support. FAQ and web videos only help with the obvious. In my case had problems with the delivery date (the app allocated a different date and time, with no choice). I was on holiday and had already agree the the delivery date would be the week after with the sales rep. Number plate allocated was also incorrect.
Robert Standing
Tesla Powerwall 3 is the best home battery there is!
Can't speak for their cars but their home batteries are the best on the market for single phase households. Tesla is the only brand to offer a whole unit replacement warranty for 10 years (no prorated offers, no repairs, no settlements etc.)
SolarGuy
Poor service and process.
Poor service and process.Completely lacks human contact and any service level. As soon as something doesn’t tick an algorithm it all falls over. With no one overseeing the process there is no ownership to put anything right and there for nothing does. You get treated like an order number. Sadly it looks like I’m in good company with all the rating so low and common problem with service
KJWJ
The 2025 Tesla Model 3 has been a very…
The 2025 Tesla Model 3 has been a very uncomfortable drive in my experience. The indicators positioned on the steering wheel make it awkward to signal while turning, which feels unintuitive and distracting.The rear screen has also been problematic — the kids often have to bend down to adjust settings, which I find concerning from a safety perspective.The wheels seem poorly made, as potholes have already caused cracking, and the cost to have Tesla replace them is extremely high.This is my third electric car, and unfortunately it has been by far the worst experience so far.
Luke Dacey
Terrible Customer Service
I've repeated bad experiences with Tesla service, with my 3rd frustrating encounter, yesterday, being the worst. Ranging from unreasonably long scheduling delays to get an appt, lack of human customer service (phone numbers for real people not made available, AI bot answering the number I was able to get, supposed real people in text/chat for roadside assistance taking 10+ min to respond between each text), a mobile service no-show without communication, routing a tow to a center double the distance away (bc their tow services didn't have a contract with the one closer to me). I don't trust them at all, and I'm disgusted with the service. When I am in a place to buy a new car, it will not be Tesla and this is entirely because of the service (and let's be honest - the nazi-saluting CEO doesn't help matters).
Sarah Rossmiller
Dreadful company, staff and owner. Shame the product is so good, but just hope it doesn’t go wrong.
Don’t really want to give one star. They are awful. The staff are not knowledgeable, are unresponsive, and don’t read previous correspondence. After nearly a month of describing my problems in various emails, photos and having to follow up, they then decided to panic and tell me my battery was a safety risk and should be closed down immediately. What morons!!
Tim
Called me pakie b×××××d and the…
Called me pakie b×××××d and the superseded me from all UK and Ireland tesla service centres they won't carry out work on my car only if its warranty related
Zohaib Solo
Alex from Tesla Newcastle was an…
Alex from Tesla Newcastle was an absolute pleasure to deal with. He took the time to call me and clearly explain what the repair involved, which really put my mind at ease. He was patient, knowledgeable, and happy to answer my questions — not just about the repair itself, but also about the car and some of its features. I genuinely appreciated the time and care he gave, and he made me feel much more comfortable and confident after the repair. Excellent service.
Jay
It used to be better in general.
It used to be better in general.Car drives quite lovely in general. There are quite a bit services attached, like Supercharges, nice software, service points etc.But at the same time, Tesla seems to make more and more irritating decisions, like: removing access to third parties for Supercharger status, automatic warming up seats when conditioning is turned remotely, no phone access to service points, no option to turn off power-regeneration, limiting auto-pilot speed, etc.And, unfortunately, some car elements are not designed to last. Biggest issue is the suspension that cannot hold car's power well enough.
Daniel Gorodowienko
Battery and suspension failure
Battery and suspension failures. Suspension still not fixed. Shocking service. Don’t buy Tesla is the only advice to go by.
Paddy Daly
Worst experience. Bad Customer service
Worst experience. Bad Customer service.
Jennifer
Dreadful, non-existent customer service
I've never experienced such inferior customer service. Tesla are the worst. Don't answer calls and IF they do you get a bored, disinterested kid. Emails are totally ignored 90% of the time. All over you if you buying a new car. Will never have another Tesla.
Derrick
Long wait for help with failed Powerwall
Hey Elon. Good customer service ain't rocket science. I write this while waiting 32 minutes and counting to speak to someone about a Tesla Powerwall less than three years old that has ceased to function. After about 23 minutes there was a beep and I heard the same message I heard when I first rang. I can only hope i have not been returned to the back of the queue!While waiting I Googled "Why is Tesla customer service so poor?" The detailed AI summary gives lots of issues that could easily be addressed. And Grok AI says much the same!What prevents the wealthiest person in the world ensuring these issues are fixed? I did make an enquiry about my Powerwall a while ago and when I got through the guy I spoke with was really helpful, but waiting this long with no message of apology or indication of how long the wait might take is more than disapointing.
Paul Burns
I wish i read these reviews before i…
I wish i read these reviews before i went and got the tesla. A flurry of people trying to get me to go and collect before Christmas (after being told it would be delivered) and now post christmas i am trying to find out when i will be getting this car..... absolutely zilch from the sales team. Nothing for weeks! How can you operate a business like this? I still don't have the car after waiting months... and no update.. .nothing!
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