Accidentally chose the wrong payment…
Accidentally chose the wrong payment price/plan, Franco helped me change it to the correct plan without a second thought. 10/10 service
Nik Pillay
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Customer Reviews
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60 reviews
Great customer service!
I had a small billing issue and messaged customer service. Franco assisted me with my issue quickly and professionally! I highly recommend Storyblocks!
Ryan Norton
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Fast and great customer service!
Fast and great customer service!
Jay
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Thanks
Franco was very helpful and resolved my billing issue quickly. Great support!
Marcio Freitas
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Great customer service!
Great customer service!I had a fast and helpful response from customer service once I got past the AI bot and talked with a human.I have enjoyed this stock footage resource for years because of their wide variety of assets, fair pricing and great customer service.
Dan Nyberg
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The largest and best selection of stock…
The largest and best selection of stock videos. I was able to use these for B-roll footage on a few YouTube videos. The price is unbeatable and when I needed help, customer service took care of me immediately.
Jeff
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Great Customer Service
Great Customer Service. Quality of media was good, just not enough for what we need. But outside of our industry there were thousands of options !!! Give it a try
Dalton
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I had an issue with my membership…
I had an issue with my membership cancellation,sent a message to the support team and Franco was incredibly helpful. He responded quickly, resolved everything efficiently, and processed the refund without any hassle. The whole experience was smooth and reassuring. Really appreciate the prompt and professional support — thank you, Franco!
Rosita
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Beware of annual payments
We had purchased an annual account, which was blocked because it was being used by only one person on my team, but not me, and that person was using it exclusively from their home. It was a bit of a hassle to get the account reactivated. I understand that they have some internal policy against sharing accounts, but that wasn't the case here; it wasn't shared. It was always used by only one person in the same location, but I purchased it because I was the company director.Personally, I'll go back to paying monthly because I've lost confidence in the annual plan. I recommend Storybook because it has excellent content, truly exceptional, but I would be cautious with annual accounts.
Emiliano Flores Velasco
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Storyblocks is great
Storyblocks is a solid platform, and the support team is incredibly fast, friendly, and respectful. They took care of my request right away, and I felt very well supported throughout the process!
guel
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I had a complicated issue with my…Headline: Fantastic Service - Franco turned a mistake into a loyal customer experience!
I had a complicated issue with my subscription selection, and Franco was the agent who assisted me. I was impressed by his ability to balance company policy with genuine customer care.He was extremely patient in explaining the options and found a professional way to resolve my billing discrepancy that left me feeling valued as a creator. It is because of this level of high-quality support that I will continue to use Storyblocks for my future projects.Franco is professional, efficient, and clearly dedicated to positive customer outcomes. Highly recommended!
TK TAO
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Great services for independent filmmakers
Very happy with my experience with Storyblocks. I was able to find some stock footage for a small moment in my short film, and the whole process is so easy. The website is user friendly, and the customer service is excellent!
MKN
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Story blocks has always been great all…
Story blocks has always been great all around. Content and customer service.
The Black Heart Gospel
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Despite the pricing page is confusing…
Despite the pricing page is confusing (it says amount per month in bold but "billed annualy" in fine print) the support was able to switch me to monthly plan (with higher price of course) and succesfully returned the money. So I got what I wanted and I like this experience. Because it seems that this company cares about their clients.
Maxim Vyshegorodtsev
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Franco and Tifara both assisted me in…
Franco and Tifara both assisted me in renewing my subscription at Storyblocks after the website had refused.
Tracey Stark
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They have always been great
They have always been great. The stock footage is good and the customer service is solid and responsive. I recommend highly.
Andrea Reindl
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Storyblocks is my go-to for stock footage…
Storyblocks is my go-to for stock footage and music source. The customer support is fantastic. Fast replies and very helpful when I ran into issues.
Jon
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Great Response!
Franco’s quick response and ease with getting my refund started were fantastic. I wish dealing with other companies was this easy. ( I don’t usually do surveys but feel that people usually comment to complain and not to praise)
Cristina Sciavolino-Day
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Thanks Franco!
Very prompt and helpful support by Franco!
Jort Steinebach
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Great Product AND Great Customer Service!
Storyblocks has offered a great product for years, but I've rarely needed to reach out for customer support. I did today, and their speed, friendliness and helpfulness exceeded my most optimistic expectations. Seriously impressive, and on Black Friday, too -- a day I would have assumed they were all home, sleeping off Thanksgiving Food Coma. Thanks for being consistently excellent, Storyblocks team. Shout out to the ultra helpful Franco!
K White
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