I was a recurring customer but this will be my last year. I reached out for Black Friday sale prior to my renewal date and support misled me. Not only was I charged a day prior to my renewal date because I guess it was a Saturday but they stopped responding to any of my emails. I cancelled but now stuck with paying for the year. I disputed it with Citi and they didn't side with me because they didn't see any mischarge.
This is a LOW-TRUST platform service. I would never use it again or recommend it to anyone. The product is fine but it is the sharp practice around renewals. I made the mistake of allowing an ex-employee to renew the platform using my card the previous year and he did not realise that auto-renewal is on automatically. Unethical. There is no warning email prior to renewal which is highly unethical business practice and so had no warning that auto-renewal was on. When I had notice that payment had been taken, I was unable to cancel on the day. Payment was drawn from a card that was past expiry. Pluralsight's email on this matter was a 'No-reply'. Unable to cancel the card details on the website. There's no need to spoil a good product with this sort of unethical business behaviour.
Not Worth.They do not offer monthly subscriptions, only yearly so if you do like I did and miss the cancellation date you are stuck with a £189 charge which is the cheapest option and off course they offer no refunds so you are just stuck with the service.The only reason I used the site was because they had courses that were 10+ hours so it was useful to look busy at work but not worth anywhere near paying £189, My advice don't even risk using the site, before you know it you will be stuck with a bill that you did not intend for.
Have signed up and money deducted from my credit card, tried signing in and all I get is click link in email to activate account... guess what no email sent to me.Now they have my money and I have no way of getting on there to carry out any account admin such as non-renewal.Have tried their chat option, messaging Support etc just no response from them.
They still are unable to implement the restart course feature. It is so funny since they are the ones teaching software development and yet, they can't even do that feature them selves.
No use, they are stealing money
they charged my credit card even though it was not on file. I will dispute and get my money back but i had to leave a one star on their review for being poorly ran corrupt company
Unable to cancel annual subscription we no longer need, incurring over £1000 payment for something that won't be used. Support hardline in their stance on 30 day cancellation policy but never emailed in the lead up.Horrific experience and now down a heck of a lot of money we can't afford to be.We build monthly paid sub services and would ALWAYS refund someone in this position despite T&C to avoid the hassle and upset it causes both parties.
Charged £1184 for a service we don't use, refused a refund because cancellation wasn't within the 30-day notice period. SCAMMED. AVOID LIKE THE PLAGUE.
customer service has completely ignored me for 3 days. worst experience feel like I have been robbed. They responded with i dont have a account. Yet I made a ticket with my account showed them all the proof for them to ignore me again. Weird thing is I got the email at 3.30 in morning. So thank you Rahul Prakash for your bs response.
Scammers. They take credit card details saying free trial. and then for content review still you have to upgrade
I worked so hard to get a bunch of certifications on DIgital-Tutors, then when Pluralsight aquired them the first thing they did was to shut down the certification website. All they had to do was pay like 10$ a year to keep the domain up, but instead they chose to screw over all of Digital Tutors customers, wasting months of our life's work. the scope of how sad this is is unimaginable
I used to be a member of A Cloud Guru. It was a great site when I first joined—very useful and easy to navigate. Then they were acquired by Pluralsight, and it’s been a nightmare ever since. Courses that were previously included in my membership are now inaccessible, and I’m forced to navigate a completely different Pluralsight platform, which makes it nearly impossible to get anything done. I won’t be renewing my subscription. It’s a real fall from grace.
Great company, plenty of quality courses and the customer support is above par.Joe
Last thing first: For what it's worth, cancelling the subscription within the free trial worked for me after an initial issue. The free tier cancellation was not available to me as I had an old ACG account and was not a new customer. Support granted a quick refund after less than an hour. That would normally not be something to write a review about, but many other users had problems in that regard and maybe they changed policies or processes. For me, they handled it like any service should.The courses I checked out are okay, but ACG was indeed much better. I'm not sure why you would waste such a great asset when you acquire it. Anyway, trying out other services now.
Combined with other resources (less hands on) is a boost to your learning.Currently trying Broadus Palmer AWS prep for certs.Straight to the point
They took one renewal payment £295! then tried to do it again the next day .. it got declined so they are now threatening me with cancelling the subscription ... its impossible to chat or talk to a human and the AI bot just says i dont understand that and hangs up .. cheated ... dreadful company
Virtually impossible to cancel, they actually ignored the cancel request citing terms about 30 days to cancel had to make multiple requests to cancel before action was taken.
You guys acquired acloudguru and then butchered all their content. ACG was so good and easy to navigate. Pluralsite UI is a cluster and cancer.
Horrible experience - they acquired a cloud guru and said they would maintain the same content, but they just made it terrible.All the amazing courses are now gone, and I can no longer access the ones I liked.I guess I'm going back to linkedin learning, why couldn't you just keep the stuff that we liked, it wasn't that complicated.
