Extremely poor customer service- declining product
I agree when Amazon Pharmacy took over Pill Pack things changed for the worse. You can no longer discuss or change your medication with a represenative. They claim it all must be done online. Whomever created that program should be publically flogged. It is not intuative or customer friendly. Very confusing. The quality of the packaging has declined as well. Ofter when I try to seperate the morning pill pack it tears open the evning one and spills those pills everywhere. Obviously a new vender to cut cost. While the idea of the packs is exceptional, the quality of customer service of Amazon is beyond the pale bad. I will go with a new company after some research. If you want an inferior product and non exsistant customer service, pill pack is for you. Otherwise avoid at all cost!
JEFFREY
Amazon ruined PillPack
Amazon ruined PillPack! The customer service system seems to be built so that you can’t speak with a representative - it forces you into their “chat” system, then usually disconnects. They inundate you with emails (if you have multiple prescriptions, they treat each one like a separate account) often times with conflicting information. For example, they send out-of-date emails saying that my doctor has not responded to a request for refill authorization, when I received confirmation from my doctor DAYS before. Last month, I had to make 16 phone calls to straighten out my order. Ridiculous! Frustrating!!
KHHennig
Amazon Pill Pack is AWFUL
This has been the most frustrating customer service experience. Don't use them. The CSR folks don't know how the process works. I ordered a Pillpack and had a delivery date set. The order was changed to bottles which doesn't help my 94 year old relative without asking me. She's paying for 30 day supplies instead of 90 days--which is more expensive. Supervisors can't help. Don't use them.
Al
Need I add fuel to the fire
Need I add fuel to the fire. You pay for a pill pack and get the meds in bottles. Total scam. Once Amazon took over it fell apart. I was told the first time it was a glitch in the system. Same story the second month. When it happened 3 month, had to cancel. The good part of pillpack, like the name says, it’s was a pillpack. Now it just a distant pharmacy, selling bottles of meds. Sad
Richard
Used to be very smooth
Used to be very smooth, but now the entire process is flawed. If you need help there is none. Sad. Was with them for years, but now local pharmacies deliver, so no need to try to keep using them.
Dean Cauley
Pill Pack used to be great
Pill Pack used to be great. Now I deal with constant headaches of scripts being sent to Amazon Pharmacy (don't they own Pill pack?) and have to get it transferred back.
Amanda Horne
PillPack used to be a wonderful asset.
PillPack used to be a wonderful asset, providing consistently top-notch service. Since the Amazon union, it has become user hostile. When a new script is added by the doc, it comes in a bottle, not the pack unless one is willing to spend hours dealing with the incredibly opaque website. If one is going on vacation, getting supplies a little early is really painful and time consuming. Even so, non-prescription drugs are not included in vacation packages. We all know that Amazon can do a much better job. Question is .....How long is the current state of affairs going to last?
Dave Woodman
PillPack's Steady Decline In Quality & Customer Service - New Patients Beware
Been with PillPack for over 8 years. Has been a steady decline in quality ever since Amazon got involved. Without warning, they shipped all bottles this month. And when you call to complain, they don't take any responsibility. I have backup insurance of GoodRx in addition to my own work supplied prescription insurance yet PillPack now shops for the higher price? The cost of one med was 1/2 the prescription price, why wasn't that offered? GoodRx had it cheaper too. I don't trust the people at Amazon to make medical decisions for me. There is no accountability. Pretty sure they violated some pharmacy laws. The pricing is poor now, the packaging is getting worse, the plastic they use has been lower and lower quality. They continue to print out all the paperwork, which I have opted out of to save a tree. Amazon / PillPack doesn't seem capable of running a medical pharmacy, let alone the safe & secure & sanitary delivery of medicine. Amazon/PillPack has lost alot of my trust from this experience. Perhaps it's time to switch to my bulk provider if Amazon is unable to run a pharmacy.
Scott Nelson
BAD BAD SERVICE!
Been with them 3 years. Started GREAT, ENDED horrible. SAD! Pillpack by Amazon Pharmacy is totally mismanaged and they don't deny it. From the pharmacy, to its packaging, ending with its customer service. I'M OFF to its competitor! RUN
ANGEL L PEREZ
Absolute nightmare!
Absolute nightmare!We used Pillpack since 2018 - loved it!! The packaged medications allowed my son to go to college and live independently - it was amazing!Now Amazon says that some of his meds (that pullback included) "can't be included in packets" - how can one pharmacy do it and another can't? Amazon does not seem to care that their policies are taking away everything that was great about Pillpack. Bummer that they are going to be just a regular pharmacy, and the benefits of Pillpack are now gone...
Heidi Hess Heidger
Amazon Pharmacy is definitely not like PillPack!
Pillpack was a great reliable service. It no longer is. Amazon can afford to lose thousands and thousands of dollars in revenue and not even think twice about it. I should have seen the red flags sooner. How amazing is it that the company I'm now with receives at least 10 calls an hour to switch over from Amazon? Things got to be very unorganized at your end!And don't worry about me spreading the word, it will still be good at your end, unfortunately because some of your customer base are too naive to know they've been totally misled.
Rich Loughridge
COMPLETE FAILURE
They made me switch from good old Pillpack to Amazon. Total nightmare. They didn't transfer my insurance and the cost doubled and worst of all they are shipping 7 INDIVIDUAL BOTTLES not packs. They said their system wasn't synced up. Complete failure!!!
Glenn Boland
Pillpack use to work
Pillpack use to work All my scripts were included in 1 package easy peasy. Now with Amazon moving it in to Amazon Pharm nope 3 of my drugs can not be put in the package. AMAZON Sucks, bring back PillPack.com
Andrew Wysocki
The Pillpack/Amazon Merger House of Horror
I loved PillPack. I was with them for years before the merger with Amazon. Now, the Amazon experience is an utter nightmare. First, it is nearly impossible to speak with a live person. I wanted a simple vacation override for all my meds; I needed five extra days of medications. There is no such animal in Amazon. You have to request each medication separately, using a very user-UNfriendly website. Also, Amazon will not ship some medications in packets — even though PillPack did. I plan to return to my local brick & mortar pharmacy.
MANUEL MEDEIROS
I love PillPack, lack of flexibility
I love PillPack. My medications are on time and accurate. The only drawback is flexibility. My husband and I found ourselves unexpectedly away on business for two weeks more than we planned. Meanwhile, our scripts ran out, but our new scripts had already been sent to our home. This was a problem that resulted in paying out of pocket. If we had been with a pharmacy chain, they could have filled our prescriptions anywhere we would be.
Carol Buckner McGarrity
Frustrating experience!!
I switched to pill pack thinking it would be a more streamlined prescription refill process but it has been the complete opposite. This has been the most frustrating pharmacy experience I have ever had. I needed partial refills on some of my medications so I could get back to being in synch so all meds could be refilled at the same time and not 1 every week. I called more than 5 times, each time being told it was possible to do partial refills, yet each time I received full 30 day refills. If you can't count, you shouldnt be a pharmacist. Its like the bare minimum requirement. I'm switching back to my local pharmacy.
Amilcar Vargas
I have to check every couple of weeks…
I have to check every couple of weeks to keep Pill Pack on track. I have had to transfer medications out of Pill Pack on a regular basis. The last straw, I got a two day notification that all 16 medications were not in inventory and that I’d have to go three days without lifesaving medicine. I needed a service like Pill Pack because of the AM/PM scheduling of medicine in packs was so convenient. I switched to a local pharmacy for good today and I will never go back. They have hours of notes from me over the past two years because they are so unbelievably unreliable. Amazon should support them better or close shop. Pill Pack currently sucks.
Dwayne Neal
Pillpack has NO CUSTOMER SERVICE and…
Pillpack has NO CUSTOMER SERVICE and shipping liquids. Monjaro, Basaglar same problem everytime in the summer. The try to ship overnight from Seattle and in turn it ships first through Oregon to Los Angeles and then back through California(second trip) (through Oregon second trip) then back down to Medford in the southern end of Oregon (third ship through Oregon) delivers in 100 degree heat in a foil lined bag with 4 small pouches that may have ice when it left Seattle but now arrives warmer than safe. Total times this has happened with no improvements between my wife and my medicine 5 times todate. Everyone listens but no one makes any changes. Groundhog day everyday at pillpack. Buyer beware.Gary
Gary
Do not use pillpack
I called pillpack on the 8th of the month when I realized it was time for my weekly injection of Mounjaro, and it had not yet been delivered. I was transferred back and forth between pill pack and Amazon pharmacy. They could not find my account. This was odd considering that I had already been a customer and had this particular prescription filled with them previously. After much confusion they finally found my prescription. They told me it would be a couple days because it needs to be reviewed by a pharmacist. A week later it still was not at my house so I called them back and had not even been sent through that review process yet. I've never had such a difficult time filling a prescription, this is ridiculous. It is now over two weeks late, and it does not seem that it will be here in the immediate future.
Mark
Transferred all meds back to Optum RX
Transferred all meds to Pill Pack. I was using Optum RX and was very happy with the service, but liked the idea of not sorting pills. BIG mistake.I put my meds on hold since I was going to be away. I was told to call when I arrived home to remove hold. I had to call them since I was charged for a medication that my insurance covers 100%. The representative stated my meds were on hold… the person I spoke to never took the hold off.Back to Optum RX
Carol
