My second MSI laptop
I purchased my first MSI laptop, a GT60, nearly eight years ago. Despite outdated driver support, it was a reliable machine that I used until last year, when I donated it and upgraded to the Katana A15 B8V — trusting that MSI had only gotten better.Unfortunately, the opposite is true.I'm a civil engineer and senior data engineer. I use this laptop exclusively for professional work — no gaming. Yet the experience has been unacceptable: near-daily disruptive updates, frequent Explorer crashes, recurring driver problems, and a keyboard backlight failure that took almost two weeks to resolve. I'm an advanced user and I shouldn't have to fight my own machine this often.I deeply regret this purchase. I no longer recommend MSI to anyone, and if returns were possible, I would not think twice.You had a loyal customer for almost a decade. This experience has ended that.
Lenito Ribeiro
My second MSI laptop
I purchased my first MSI laptop, a GT60, nearly eight years ago. Despite outdated driver support, it was a reliable machine that I used until last year, when I donated it and upgraded to the Katana A15 B8V — trusting that MSI had only gotten better.Unfortunately, the opposite is true.I'm a civil engineer and senior data engineer. I use this laptop exclusively for professional work — no gaming. Yet the experience has been unacceptable: near-daily disruptive updates, frequent Explorer crashes, recurring driver problems, and a keyboard backlight failure that took almost two weeks to resolve. I'm an advanced user and I shouldn't have to fight my own machine this often.I deeply regret this purchase. I no longer recommend MSI to anyone, and if returns were possible, I would not think twice.You had a loyal customer for almost a decade. This experience has ended that.
Lenito Ribeiro
MSI has NO customer service
purchased a mother exactly 1yr ago with a 2yr warranty, it just died. went to their website and their 'registration', 'RMA', 'Survey', 'Chat' buttons do not work but all their 'sales' buttons work great. they need a 'class-action' lawsuit.
BVz
MSI has NO customer service
purchased a mother exactly 1yr ago with a 2yr warranty, it just died. went to their website and their 'registration', 'RMA', 'Survey', 'Chat' buttons do not work but all their 'sales' buttons work great. they need a 'class-action' lawsuit.
BVz
I should have read these reviews before…
I should have read these reviews before purchasing my MSI computer. Within 2 months of purchase I had to upgrade my BIOS and got ZERO assistance or explanation from tech support. Now at a little over a year with my MSI PC, I have to upgrade my BIOS again. I have never had a computer where I had to do anything with the BIOS. And where is tech support with anything other than a "I'm smart and you're dumb" attitude. Never again....
Robert Jones
I should have read these reviews before…
I should have read these reviews before purchasing my MSI computer. Within 2 months of purchase I had to upgrade my BIOS and got ZERO assistance or explanation from tech support. Now at a little over a year with my MSI PC, I have to upgrade my BIOS again. I have never had a computer where I had to do anything with the BIOS. And where is tech support with anything other than a "I'm smart and you're dumb" attitude. Never again....
Robert Jones
Horrendous laptops
I had an old I7 HP spectre but it wasn't good enough for photo editing, so I upgraded to an I9 MSI laptop 2 months ago. I have never been so dissapointed with a laptop in my life. It is slow, and clumsy. Even playing you tube videos is jerky. The solution apparantly is to SLOW down the computer to play them?!?!? Eh! But sometimes that doesn't work either. It is no good for photo editing, takes too long. Windows updates take forever, and updating the MSI software is an arduous process. You can't even update intel's software to the latest level, which prevents you from playing some games, until MSI has allowed it. I treid playing COD warzone and it failed amssively, this is an I9 32GB laptop.....surely that should be OK. Anyway, it will be the last MSI I buy, I advise to look elsewhere.
Phill M
Horrendous laptops
I had an old I7 HP spectre but it wasn't good enough for photo editing, so I upgraded to an I9 MSI laptop 2 months ago. I have never been so dissapointed with a laptop in my life. It is slow, and clumsy. Even playing you tube videos is jerky. The solution apparantly is to SLOW down the computer to play them?!?!? Eh! But sometimes that doesn't work either. It is no good for photo editing, takes too long. Windows updates take forever, and updating the MSI software is an arduous process. You can't even update intel's software to the latest level, which prevents you from playing some games, until MSI has allowed it. I treid playing COD warzone and it failed amssively, this is an I9 32GB laptop.....surely that should be OK. Anyway, it will be the last MSI I buy, I advise to look elsewhere.
Phill M
Terrible customer service
Terrible customer service. They never answer the phone, don't return messages, and their live chat has disappeared.I had pre-sales questions.I finally emailed, was told they have nothing to do with that department and just ignored me when I asked if they were going to file a complaint. When I tried to pay for their video card, they declined my payment twice even with my bank asking for a PIN that I entered in twice.Then they said I must have done something wrong (no I didn't) or their fraud picked something up and I should try to use evil Pay Pal. I said I'm NOT using them. I use credit cards.I explained I was in Mexico and my address and everything is in the US, but that shouldn't matter, I purchase online alot and have for decades.I asked if they were going to push through the sale or relax their fraud for my purchase and they ignored me.I wasted days of my life with this company AND I have their MB which I purchased around 1 1/2 years ago. After reading other reviews, I'm wondering if my computer issues aren't because of Windows, but because of them.My website coder chose this MB, I didn't even know who they were before buying it.
OurFreeSociety
Terrible customer service
Terrible customer service. They never answer the phone, don't return messages, and their live chat has disappeared.I had pre-sales questions.I finally emailed, was told they have nothing to do with that department and just ignored me when I asked if they were going to file a complaint. When I tried to pay for their video card, they declined my payment twice even with my bank asking for a PIN that I entered in twice.Then they said I must have done something wrong (no I didn't) or their fraud picked something up and I should try to use evil Pay Pal. I said I'm NOT using them. I use credit cards.I explained I was in Mexico and my address and everything is in the US, but that shouldn't matter, I purchase online alot and have for decades.I asked if they were going to push through the sale or relax their fraud for my purchase and they ignored me.I wasted days of my life with this company AND I have their MB which I purchased around 1 1/2 years ago. After reading other reviews, I'm wondering if my computer issues aren't because of Windows, but because of them.My website coder chose this MB, I didn't even know who they were before buying it.
OurFreeSociety
Outraged with MSI's "fake" HDMI 2.1 specifications
I am writing this to highlight a very frustrating marketing tactic used by MSI regarding the Pulse GL66 (11UGKV). While the official specifications list an HDMI 2.1 port, the reality is far from what a consumer expects from this standard.The HDMI port on this machine is a perfect example of "name-only" rebranding. Although it is labeled as 2.1, it lacks the most critical features of the actual standard:No VRR/G-Sync Support: It does not support Variable Refresh Rate, making it impossible to use G-Sync on external monitors through HDMI.Limited Bandwidth: The port is capped at 18Gbps, which is exactly the specification of the old HDMI 2.0.Misleading Marketing: MSI chose to use the HDMI 2.1 label by only supporting minor features (like ALLM), while omitting the high-bandwidth and sync features that gamers and power users actually need.It is disappointing to see a reputable brand use legal loopholes to rebadge old technology as new. Even though this model is no longer the latest on the market, this experience has seriously damaged my trust in how MSI reports its hardware specs.Consumers deserve transparency, not technicalities used to hide outdated ports.Model: MSI Pulse GL66 11UGKV Issue: HDMI 2.1 Labeling without VRR/G-Sync or full bandwidth.
Pao Green
Outraged with MSI's "fake" HDMI 2.1 specifications
I am writing this to highlight a very frustrating marketing tactic used by MSI regarding the Pulse GL66 (11UGKV). While the official specifications list an HDMI 2.1 port, the reality is far from what a consumer expects from this standard.The HDMI port on this machine is a perfect example of "name-only" rebranding. Although it is labeled as 2.1, it lacks the most critical features of the actual standard:No VRR/G-Sync Support: It does not support Variable Refresh Rate, making it impossible to use G-Sync on external monitors through HDMI.Limited Bandwidth: The port is capped at 18Gbps, which is exactly the specification of the old HDMI 2.0.Misleading Marketing: MSI chose to use the HDMI 2.1 label by only supporting minor features (like ALLM), while omitting the high-bandwidth and sync features that gamers and power users actually need.It is disappointing to see a reputable brand use legal loopholes to rebadge old technology as new. Even though this model is no longer the latest on the market, this experience has seriously damaged my trust in how MSI reports its hardware specs.Consumers deserve transparency, not technicalities used to hide outdated ports.Model: MSI Pulse GL66 11UGKV Issue: HDMI 2.1 Labeling without VRR/G-Sync or full bandwidth.
Pao Green
Incredible Performance and Colors – Perfect for High-End Gaming
I upgraded to the MAG 271QP QD-OLED because I wanted a display that could actually keep up with my RTX 5080. The difference between this and a standard IPS or VA panel is night and day. The contrast is perfect for horror games where shadows and lighting are everything. Motion clarity is the best I've ever seen—it’s perfect for competitive shooters and fast-paced action. If you're looking for a top-tier 1440p monitor that delivers both beauty and speed, this is the one to get.
Cody Baker
Incredible Performance and Colors – Perfect for High-End Gaming
I upgraded to the MAG 271QP QD-OLED because I wanted a display that could actually keep up with my RTX 5080. The difference between this and a standard IPS or VA panel is night and day. The contrast is perfect for horror games where shadows and lighting are everything. Motion clarity is the best I've ever seen—it’s perfect for competitive shooters and fast-paced action. If you're looking for a top-tier 1440p monitor that delivers both beauty and speed, this is the one to get.
Cody Baker
Absolutely terrible return process.
5th or 6th time ordering from them and I'll never do it again.Ordered an OLED monitor during black Friday sales for nearly $200 off MSRP. Shipping was about 1.5 weeks. Delivered broken, of course it was FedEx who delivered it (and likely broke it). Initiated a return the next day from MSI. They proceeded to wait 1 week to get back to me regarding the return, in which case they asked for photos. I provided. Another week goes by and nothing. I call them and am told someone will call me that night. I did not get a call. 2 more days go by, I call again. Same thing. I finally receive a call and they tell me they're working on it and all they can do is wait because they have to file a damage claim through FedEx (why would I, the customer, have to endure this waiting period?) I then get another email where they again ask for the SAME photos they asked of me before. I provide. Another week goes by (3.5 weeks since spending my money on this monitor). Still nothing... I call them and they say they will fast-track the return. I receieve a return label 2 days after, in which I promptly mail it out the next day. I ask the support team if I am able to get a replacement and they stated they cannot give me a replacement and cannot offer me the same monitor at the same discount I bought it at before, only a refund.I will NOT be ordering from this site again. If you are reading this, do not be tempted by the low prices. MSI makes good products, but buy from an authorized retailer instead (BestBuy, Newegg, MicroCenter etc).
Kamry
Absolutely terrible return process.
5th or 6th time ordering from them and I'll never do it again.Ordered an OLED monitor during black Friday sales for nearly $200 off MSRP. Shipping was about 1.5 weeks. Delivered broken, of course it was FedEx who delivered it (and likely broke it). Initiated a return the next day from MSI. They proceeded to wait 1 week to get back to me regarding the return, in which case they asked for photos. I provided. Another week goes by and nothing. I call them and am told someone will call me that night. I did not get a call. 2 more days go by, I call again. Same thing. I finally receive a call and they tell me they're working on it and all they can do is wait because they have to file a damage claim through FedEx (why would I, the customer, have to endure this waiting period?) I then get another email where they again ask for the SAME photos they asked of me before. I provide. Another week goes by (3.5 weeks since spending my money on this monitor). Still nothing... I call them and they say they will fast-track the return. I receieve a return label 2 days after, in which I promptly mail it out the next day. I ask the support team if I am able to get a replacement and they stated they cannot give me a replacement and cannot offer me the same monitor at the same discount I bought it at before, only a refund.I will NOT be ordering from this site again. If you are reading this, do not be tempted by the low prices. MSI makes good products, but buy from an authorized retailer instead (BestBuy, Newegg, MicroCenter etc).
Kamry
What an incredible bad company
What an incredible bad company, I send a monitor that didnt work, it arrived damaged according to them and garantee didnt apply. Funny as they did the transport, but of course they are not responsible. Never again MSI
Theexpat Spain
What an incredible bad company
What an incredible bad company, I send a monitor that didnt work, it arrived damaged according to them and garantee didnt apply. Funny as they did the transport, but of course they are not responsible. Never again MSI
Theexpat Spain
I have had a Creator laptop for ~ 5yrs
I have had a Creator laptop for ~ 5yrs. I broke a hinge rendering it somewhat useless, and upon calling MSI and receiving an RMA I sent the unit in for an evaluation. The same day apparently that they received it, it was repaired no charge and returned to me with 2 day shipping. Stellar customer service.
Clyde Pointer
I have had a Creator laptop for ~ 5yrs
I have had a Creator laptop for ~ 5yrs. I broke a hinge rendering it somewhat useless, and upon calling MSI and receiving an RMA I sent the unit in for an evaluation. The same day apparently that they received it, it was repaired no charge and returned to me with 2 day shipping. Stellar customer service.
Clyde Pointer
