16 days for delivery
16 days for delivery. not acceptable. sorry but you will have to do better than that. poor experience
vermontmike
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Customer Reviews
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59 reviews
I have 3 pair of kuhl revolvr pants
I have 3 pair of kuhl revolvr pants. I love them and have worn them out. I purchased 2 new pair of revolvr pants and they are mis sized. The pant waist is small and not correct. The new revolvr pant waist is not as described. Please note waist is 1" small. Kuhl has changed the configuration in an attempt to improve their product without closely monitoring specifications. Hips and waist are not accurate sizing. Bad for business Kuhl as I have supported your products for years. To top off the aggravation kuhl charges the buyer $7.50 return fee for their mistake in sizing. Not a matrix for building customer satisfaction and repeat business. You have certainly lost my business. Whom ever is in charge of Kuhl, take notice you are running your brand into the ground.
Funk Drummer
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I bought 5 pair of the Revolvr style…
I bought 5 pair of the Revolvr style pants, I noticed some holes developing in random spots that were not consistent with normal wear. These pants are $110 a piece, I assumed with that price tag they would be durable and customer service would be exceptional. Unfortunately I was wrong on both counts. I contacted the company sent multiple pictures of the issues that were developing in less than a years time. Kuhl told me to send in my pants and they would decide whether it was a manufacturing or defective product. This would take up to five weeks. I responded by saying I would have nothing to wear to work if I sent them in, I live in Maine and winters are pretty cold to be wearing shorts to work most days. I asked if I could get a refund or discount for replacement and there was no response. I used to wear Carhartt but felt the materials were not as durable as they used to be and with the cost increasing I didn’t want to spend the extra money on a lesser quality product. I definitely would have been better off buying two pair of Carhartt to the one pair of Kuhl Revolvrs because the Carhartt always lasted at least a year or more and were half the cost. Don’t be fooled by a high price tag, do your research before you buy. Since my experience I have now seen that Kuhl reviews on average are 2 stars out of 5 and many being less than that.
Kris Schumann
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Elastic waist coming apart
The shorts I got as a gift has an issue with the elastic seam coming apart. I would have thought this high stress area would be tested for durability, but apparently not.
Michael Byerly
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Excellent service from KUHL UK customer…
Excellent service from KUHL UK customer service. MIke was supportive friendly and very helpful. Great to have a human being dealing with ‘human’ issues. Well done that man! If you need support this is an example of how it should be.
WilliamandAngela Murray
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Dreadful Khul EU Customer Services
Dreadful Khul EU Customer Services. No response to emails or Web contact us. Also escalated to Khul US.Have Khul EU/UK closed down.
Martin Elliott
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Kuhl outsider jacket is a joke cant…
Kuhl outsider jacket is a joke cant withstand a light drizzle without leaking and wind cust right through it. Dont bother reaching out to customer service, your warranty expires whenever they deem so dont recommended buying anything from kuhl they do not stand behind their product.
Danton Faulkner
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OK I think you are cost cutting on the…
OK I think you are cost cutting on the pants just like every other supplier when they have a quality product. The material is not the same and the button waist is rubbish
Tim Ponton
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The customer pays for returns
The customer pays for returns. Material quality was poor.
LD
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Customer-paid shipping for online orders
From my experience, Kuhl has nice products, however, I probably will never buy online from them again. They are clear that returns are customer-paid, but given so many other companies cover shipping, and you can't return Kuhl products to stores like REI that carry the brand, I probably won't ever order online again. I recently ordered shorts that look exactly like a pair I own and love, so I thought it was low risk -- but the fit is totally different and the color isn't like the image online, so I have to do the return for $7.50. I won't repeat that mistake.
Lori Shaw
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Very poor
Very poor, poor customer service. An item was defective and they made me pay to return it. I had to battle with customer service multiple times for them to take responsibility. I will never shop for Kuhl products again. Every time I contacted them, they didn’t know what I was talking about and never returned calls/ emails when they stated they would. :(
CA Gal
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Order never received
I ordered 4 trousers off the website, paid, got the tracking number etc. - lots of updates from the tracking service, with the final update telling me that the package has been delivered. Unfortunately I did not receive the package at all. I can't get any feedback to any query on the courier company used - other than a generic reply saying that I need to contact the seller, which is proving impossible..
Wolf Leitgeb
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Poor Quality Products, dreadfull customer service
Their customer representative in the UK is probably the poorest I have ever come across and frankly rude.It was not clear that their trouser I purchased would fade and discolour so badly, that I would end up looking like a tramp after the first wash.Avoid, a complete waste of money.
Stephen
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So far so good
So far, so good! I purchased two jackets—one for myself and one for my wife—and the shipping was impressively quick. We had already checked them out in-store but decided to order online because the floor model had a small snag.Customer service has been excellent so far, and the quality of the jackets seems great. I’ll admit I was a bit hesitant after reading some of the reviews, but our experience has been nothing but positive. For now, I’d say this is great gear and well worth considering!
Travis Johnson
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Poor Quality - worse service!
Like the other reviews, I’ve bought several Kuhl brand products previously. My last purchase was a jacket which the sleeves started fraying after only a few months.I forgot about it in my closet and when I took it out, this winter it got worse really quickly, and I took it in for warranty to a local retailer.Since it was two months past warranty, they refused to help me. Citing that it was normal wear.Kuhl makes very nice looking fashionable clothing. However the quality has gone downhill and I will be avoiding this brand in the future and advising others the same.
Michael
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Looks good but for the price $365…
Looks good but for the price $365 thought I was getting a warmer jacket. It’s very thin like a spring coat. Totally disappointed
Asha Singh
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Quality has tanked in recent years
Quality has tanked in recent years! Got a pair of these a couple years ago and liked them, but now they last 3 months tops before a button or zipper breaks. They’ve definitely sold out or something. Try another brand!
C Brown
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Sizing was way off
Sizing was way off. Return policy comes with fees. Great designs, horrible execution.
Michael Dezso
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Never again purchase them from Kuhl.com
While we love the product and for years have been purchasing Kuhl clothing, the return policy was misleading! We bought some shorts from Kuhl.com. They were to small. Paid full amount taxes and postage. The return says, $7.50 will be deducted. $79 + taxes and shipping $97.74 for the shirts…credit was $75.86. Seriously…I called and customer service said that’s my credit. Never again…buy them somewhere else!!!!
Marilyn Neville
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NOT KUHL
I received my order containing hiking pants the other day. Thank you. I am pleased with them. What I was very disappointed and disgusted with is that the parcel arrived with excess packaging. I am surprised that a company of your calibre that promotes the great outdoors does not use corn starch or biodegradable packaging.There was double use of plastic and the marketing material that was included was excessive. At the end of the day it all ends up as landfill. The cardboard will be recycled but the sticker and the packing list sticker will end up as rubbish and so will the double up soft plastics used. Even the pants tag was excessively plasticated. I would have thought that as Company and as a promoter of being in the outdoors and wilderness you would be aware that it is important to first and foremost REDUCE our footprint at all costs therefore the included marketing, which was over the top, should be removed. Especially the stickers. Invest in compostable plastic!This part of the order was NOT KUHL.
Simone Kingston
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