Trust pilot erased my review about a…
Trust pilot erased my review about a company over a year after I provided it. I copied photos and documents and they erased it. Trust pilot is bought and paid for
Dave S
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Trust pilot erased my review about a…
Trust pilot erased my review about a company over a year after I provided it. I copied photos and documents and they erased it. Trust pilot is bought and paid for
Dave S
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Non existent customer service
Update. 2 Months later: Still no response or help from Husqvana. This is definitely a brand to avoid.I bought a Husqvarna lawnmower recently. The mower has the wrong attachment. Repeated attempts at getting help from an authorized reseller as well as from Husqvarna directly have just been met with silence. Really disappointing to see a brand like this ignoring their customers.
Nic
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Non existent customer service
Update. 2 Months later: Still no response or help from Husqvana. This is definitely a brand to avoid.I bought a Husqvarna lawnmower recently. The mower has the wrong attachment. Repeated attempts at getting help from an authorized reseller as well as from Husqvarna directly have just been met with silence. Really disappointing to see a brand like this ignoring their customers.
Nic
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COMPLETE JUNK
Where do I start? I have had a Husqvarna 48 inch ride on mower for three years and it has spent over a year and a half in the dealers shop trying to figure out while the mower continuously stalls have broken two decks due to Stress fractures gone through two sets of blades because of fragments that have broken off from the decks around week welds Martin will not help at all, No one returned any calls or emails and the support from Husqvarna is below unsatisfactory Byron is one of the worst people I have ever come across in customer support $9800. I spent on a mower and are getting no support at all from Husqvarna to figure out why it continues to stall. Over $3000 in parts have been thrown at this machine trying to rectify the problem I have kept endless Emails receipts and have noted every phone conversation had with Husqvarna and will be lodging a complaint with consumer affairs and taking this as far as I can as it is the most disgusting service I have ever received just to top it off I was told by Byron. There’s nothing we can do to solve the problem. Just chuck it on Facebook and sell it cheap and make it someone else’s problem. What disgusting level of service and advice Husqvarna are allowing to represent their company. This was not only said to myself but also to the dealer trying to solve the. Issue
Mark Broad
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COMPLETE JUNK
Where do I start? I have had a Husqvarna 48 inch ride on mower for three years and it has spent over a year and a half in the dealers shop trying to figure out while the mower continuously stalls have broken two decks due to Stress fractures gone through two sets of blades because of fragments that have broken off from the decks around week welds Martin will not help at all, No one returned any calls or emails and the support from Husqvarna is below unsatisfactory Byron is one of the worst people I have ever come across in customer support $9800. I spent on a mower and are getting no support at all from Husqvarna to figure out why it continues to stall. Over $3000 in parts have been thrown at this machine trying to rectify the problem I have kept endless Emails receipts and have noted every phone conversation had with Husqvarna and will be lodging a complaint with consumer affairs and taking this as far as I can as it is the most disgusting service I have ever received just to top it off I was told by Byron. There’s nothing we can do to solve the problem. Just chuck it on Facebook and sell it cheap and make it someone else’s problem. What disgusting level of service and advice Husqvarna are allowing to represent their company. This was not only said to myself but also to the dealer trying to solve the. Issue
Mark Broad
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I spent over $300 on a new Husqvarna…
I spent over $300 on a new Husqvarna 330LK in October 2024. I used it maybe a handful of times between 2024 (end of season) and 2025. I did not leave fuel in it over winter. I used the premium pre-mixed fuel as well (which is often recommended). Yet, the weed eater did not last a year. It had a combustion issue and burned up due to it coming insufficiently greased. Therefore, Husqvarna will not cover it under their warranty. I would like to add, Husqvarna has a tendency to list "certified" service technicians for you to take equipment to who are not actually working in conjunction with Husqvarna. So, Husqvarna is very misleading on the availability of technicians. They have no problem sending you an hour away for a technician (4 hours total drive time for 2 round trips for drop off and pickup). Lowes nor Husqvarna would replace the weed eater. Needless to say, I am done with both. Absolute pathetic customer service. I am now out over $300 from the loss of a new weed eater that should have lasted me several years. Additionally, the shaft was defective, as it would constantly rotate instead of staying pinned in place.I've worked through many problems in the past with Husqvarna equipment. I've been a long time customer. I've spent thousands of dollars on Husqvarna equipment. I will not spend any more on Husqvarna. I'll be switching to Stihl.
Jeff
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I spent over $300 on a new Husqvarna…
I spent over $300 on a new Husqvarna 330LK in October 2024. I used it maybe a handful of times between 2024 (end of season) and 2025. I did not leave fuel in it over winter. I used the premium pre-mixed fuel as well (which is often recommended). Yet, the weed eater did not last a year. It had a combustion issue and burned up due to it coming insufficiently greased. Therefore, Husqvarna will not cover it under their warranty. I would like to add, Husqvarna has a tendency to list "certified" service technicians for you to take equipment to who are not actually working in conjunction with Husqvarna. So, Husqvarna is very misleading on the availability of technicians. They have no problem sending you an hour away for a technician (4 hours total drive time for 2 round trips for drop off and pickup). Lowes nor Husqvarna would replace the weed eater. Needless to say, I am done with both. Absolute pathetic customer service. I am now out over $300 from the loss of a new weed eater that should have lasted me several years. Additionally, the shaft was defective, as it would constantly rotate instead of staying pinned in place.I've worked through many problems in the past with Husqvarna equipment. I've been a long time customer. I've spent thousands of dollars on Husqvarna equipment. I will not spend any more on Husqvarna. I'll be switching to Stihl.
Jeff
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Garbage Products
Bought a riding mower right after COVID. Took 6 months to actually get because at the time getting mowers was near impossible because of production and resource issues. From day one ran poorly. They gave NO SUPPORT and store it was bought through was useless and wanted to keep charging for what should of been under warranty to fix. I firmly believe it was a defective product that was shipped out because they had no products to ship. It's total garbage. Supposedly a 25 hp motor that has less power to it than the 18 hp Craftsman it replaced. Constantly sputters out and stalls issue after issue. Even bought a slow blower attachments with it. Lololol overall this was a 5000 dollar plus rip off and I will NEVER deal with this company again. No support and funny enough I got a message on their site under the reviews after the warranty I bought was up. They suddenly wanted to help after the warranty was over. DO NIT TRYST THUS SCAM Company!!! even if you bought cheap junk that died quicker, in the end it would still be a far cheaper investment and cheaper to replace than this overpriced garbage. YTH24v48. Can't even get up my front hill. Tires just as pin, it stalls and it can't compare to my old cheap 18 hp Craftsman.
Mike K
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Garbage Products
Bought a riding mower right after COVID. Took 6 months to actually get because at the time getting mowers was near impossible because of production and resource issues. From day one ran poorly. They gave NO SUPPORT and store it was bought through was useless and wanted to keep charging for what should of been under warranty to fix. I firmly believe it was a defective product that was shipped out because they had no products to ship. It's total garbage. Supposedly a 25 hp motor that has less power to it than the 18 hp Craftsman it replaced. Constantly sputters out and stalls issue after issue. Even bought a slow blower attachments with it. Lololol overall this was a 5000 dollar plus rip off and I will NEVER deal with this company again. No support and funny enough I got a message on their site under the reviews after the warranty I bought was up. They suddenly wanted to help after the warranty was over. DO NIT TRYST THUS SCAM Company!!! even if you bought cheap junk that died quicker, in the end it would still be a far cheaper investment and cheaper to replace than this overpriced garbage. YTH24v48. Can't even get up my front hill. Tires just as pin, it stalls and it can't compare to my old cheap 18 hp Craftsman.
Mike K
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Worst warranty
Worst warranty! Poor quality materials. Normal wear and tear means poor quality breaks faster and not covered.
Dolph
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Worst warranty
Worst warranty! Poor quality materials. Normal wear and tear means poor quality breaks faster and not covered.
Dolph
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Worst company ever
Worst company ever. I ordered a battery pack and the day it arrived, I returned it because a friend gave my brother a new one. It has been 33 days and I am still waiting for a refund back to my credit card. Now today they said it will be at least another week. By the time I get my money back it will be 45 days. I will never order from them again. $140 is my refund. Are you kidding they hold your money that long
Melissa Cambizaca
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Worst company ever
Worst company ever. I ordered a battery pack and the day it arrived, I returned it because a friend gave my brother a new one. It has been 33 days and I am still waiting for a refund back to my credit card. Now today they said it will be at least another week. By the time I get my money back it will be 45 days. I will never order from them again. $140 is my refund. Are you kidding they hold your money that long
Melissa Cambizaca
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Husqvarna Computerized Chainsaws are TRASH
THE CONTENDERI purchased a HUSQVARNA 562 XP chainsaw NEW about 4 years ago in Colorado. $800. I cut down 4 aspen trees and bucked them into firewood, Then I moved to Alaska and brought the saw with me, where I cut 10 chord last fall…I started on another 10 chord this fall…about 6 chord in… it quit. It was always difficult to start and was hit or miss getting it to run, if I failed to start it, it would have to sit for about 3 days before I could eventually get it started.STARTING ISSUES AND FIXESI always had issues just starting the saw, it is finicky to say they least. Then, thanks to a friend I fixed the starting issues. Fix: Cold; pump the primer bulb 12 to 20 times place the choke on and push the decompression button in, pull the cord until the saw sputters, take the choke off and the saw will start with about 3 pulls or less. Fix: Hot; after shutting the saw off within 15 minutes or so it starts back up with just one pull of the starter cord. If it starts to run and stops it has cooled off too much. Go to the next fix. Fix: Saw ran, then cooled and will not restart.DO NOT CHOKE THE SAW OR TRY TO START BY PRIMING THE BULB…DOING SO WILL KEEP YOU FROM STARTING THE SAW FOR THE REST OF THE DAY. TRY THIS INSTEAD, BUT DO SO SAFELY. PLACE YOUR FOOT AGAINST THE SAW TO HOLD IT DOWN, PUSH IN ON THE DECOMPRESSION BUTTON, THEN WITH ONE HAND, HOLD THE TRIGGER IN THE FULL THROTTLE POSITION AND PULL THE CORD. ONCE IT STARTS YOU CAN LET OFF OF THE TRIGGER, IT WILL RUN. DO NOT ATTEMPT THIS UNLESS YOU ARE COMPETENT WITH THE SAWS OPERATION, THE SAW WILL START AT FULL RPM AND CAN BE DANGEROUS IF IT IS ALLOWED TO SLIP WHILE STARTING.THE REAL ISSUEs WITH THE SAWThen it happened, with only 16 chords of firewood cut…SINCE NEW. It was running fine, no issues, I had cut about 6 chords of wood preparing for winter. As I was running under load at about full RPM, It started to choke and sputter periodically until within about 5 minutes it choked and quit. Easy fix I thought…it is just a carburetor issue. NOT SO! A new saw with less than about 30 hours on it. Common problems for the HUSQVARNA saw, piston issues, coil issues, running issues, and firmware issues…jut to name a few.THE DEALERS FIXBring the saw in and we will put it on the computer and update the firmware on the AUTO TUNE chip. Our shop rate is $125.00/HR. If it is the carb, a new one is $200 plus labor. MY FIXBought a new carburetor OEM online, then learned that the factory does not install the firmware on the carb, so I would have to have a dealer update it for me…all in all about a 5 minute Job… Without the firmware the carburetor will not run. DEALERS FIXDid you buy the carb from us? “No I bought it online” then it will cost $125 to update the firmware. MY CONCLUSION AND THOUGHTS…HUSQVARNA has a chip that records the time and temperatures and other data from the saw when it is running. The chip also tells the saw how to run, thus the AUTO TUNE FEATURE. I would not be surprised to learn that this chip also is programmed to cause the saw to tell the coil to misfire after so many years or hours of use so that the shops will have income. Regardless I started to add up the costs: New saw at current market rates for comparable saws $1,030 give or take. But mine cost $800 a few years back…but now I need to add to that a carburetor purchased from a dealer so that I can have it programmed and installed for about a total of $300 to $350 plus the down time. BOTTOM LINE: How to fix all of Husqvarna problems…buy another saw without computerized chips. Options: Buy a STIHL MS 362, it is comparable to the Husqvarna 562 XP in power and size. Cost, ~ $1,030…. It hurts to purchase another saw, the definition of instantly is doing the same thing over and over again expecting different results…Husqvarna is not fixing the problems and are not standing behind their product. Put your money where it will work for you.The STIHL starts in one pull of the cord when warm, & cold starts with about 3. And I find the power equal to the Husqvarna.Best part is that I am not throwing my money towards the swine. Who ever thought that putting a computer chip on a chain saw was a good idea??? Reliability is now in my hands, I can tune the carburetor should it need adjustment, not expensive shop rates or parts…. MY OVERALL OPPINION,,,,HUSQVARNA is not cheap and has far too many issues to make it a reliable saw. It’s great when it runs and has tons of power, but you can not rely on it. Try a 362 Stihl without the computer chips, YES they too have them, but they’re still making regular saws…PROBLEM FIXED. I now have a saw that runs, I love the Stihl’s performance as much as I did the HUSQVARNA but the STIHL SHINES with reliability and power….
Michael McPeek
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Husqvarna Computerized Chainsaws are TRASH
THE CONTENDERI purchased a HUSQVARNA 562 XP chainsaw NEW about 4 years ago in Colorado. $800. I cut down 4 aspen trees and bucked them into firewood, Then I moved to Alaska and brought the saw with me, where I cut 10 chord last fall…I started on another 10 chord this fall…about 6 chord in… it quit. It was always difficult to start and was hit or miss getting it to run, if I failed to start it, it would have to sit for about 3 days before I could eventually get it started.STARTING ISSUES AND FIXESI always had issues just starting the saw, it is finicky to say they least. Then, thanks to a friend I fixed the starting issues. Fix: Cold; pump the primer bulb 12 to 20 times place the choke on and push the decompression button in, pull the cord until the saw sputters, take the choke off and the saw will start with about 3 pulls or less. Fix: Hot; after shutting the saw off within 15 minutes or so it starts back up with just one pull of the starter cord. If it starts to run and stops it has cooled off too much. Go to the next fix. Fix: Saw ran, then cooled and will not restart.DO NOT CHOKE THE SAW OR TRY TO START BY PRIMING THE BULB…DOING SO WILL KEEP YOU FROM STARTING THE SAW FOR THE REST OF THE DAY. TRY THIS INSTEAD, BUT DO SO SAFELY. PLACE YOUR FOOT AGAINST THE SAW TO HOLD IT DOWN, PUSH IN ON THE DECOMPRESSION BUTTON, THEN WITH ONE HAND, HOLD THE TRIGGER IN THE FULL THROTTLE POSITION AND PULL THE CORD. ONCE IT STARTS YOU CAN LET OFF OF THE TRIGGER, IT WILL RUN. DO NOT ATTEMPT THIS UNLESS YOU ARE COMPETENT WITH THE SAWS OPERATION, THE SAW WILL START AT FULL RPM AND CAN BE DANGEROUS IF IT IS ALLOWED TO SLIP WHILE STARTING.THE REAL ISSUEs WITH THE SAWThen it happened, with only 16 chords of firewood cut…SINCE NEW. It was running fine, no issues, I had cut about 6 chords of wood preparing for winter. As I was running under load at about full RPM, It started to choke and sputter periodically until within about 5 minutes it choked and quit. Easy fix I thought…it is just a carburetor issue. NOT SO! A new saw with less than about 30 hours on it. Common problems for the HUSQVARNA saw, piston issues, coil issues, running issues, and firmware issues…jut to name a few.THE DEALERS FIXBring the saw in and we will put it on the computer and update the firmware on the AUTO TUNE chip. Our shop rate is $125.00/HR. If it is the carb, a new one is $200 plus labor. MY FIXBought a new carburetor OEM online, then learned that the factory does not install the firmware on the carb, so I would have to have a dealer update it for me…all in all about a 5 minute Job… Without the firmware the carburetor will not run. DEALERS FIXDid you buy the carb from us? “No I bought it online” then it will cost $125 to update the firmware. MY CONCLUSION AND THOUGHTS…HUSQVARNA has a chip that records the time and temperatures and other data from the saw when it is running. The chip also tells the saw how to run, thus the AUTO TUNE FEATURE. I would not be surprised to learn that this chip also is programmed to cause the saw to tell the coil to misfire after so many years or hours of use so that the shops will have income. Regardless I started to add up the costs: New saw at current market rates for comparable saws $1,030 give or take. But mine cost $800 a few years back…but now I need to add to that a carburetor purchased from a dealer so that I can have it programmed and installed for about a total of $300 to $350 plus the down time. BOTTOM LINE: How to fix all of Husqvarna problems…buy another saw without computerized chips. Options: Buy a STIHL MS 362, it is comparable to the Husqvarna 562 XP in power and size. Cost, ~ $1,030…. It hurts to purchase another saw, the definition of instantly is doing the same thing over and over again expecting different results…Husqvarna is not fixing the problems and are not standing behind their product. Put your money where it will work for you.The STIHL starts in one pull of the cord when warm, & cold starts with about 3. And I find the power equal to the Husqvarna.Best part is that I am not throwing my money towards the swine. Who ever thought that putting a computer chip on a chain saw was a good idea??? Reliability is now in my hands, I can tune the carburetor should it need adjustment, not expensive shop rates or parts…. MY OVERALL OPPINION,,,,HUSQVARNA is not cheap and has far too many issues to make it a reliable saw. It’s great when it runs and has tons of power, but you can not rely on it. Try a 362 Stihl without the computer chips, YES they too have them, but they’re still making regular saws…PROBLEM FIXED. I now have a saw that runs, I love the Stihl’s performance as much as I did the HUSQVARNA but the STIHL SHINES with reliability and power….
Michael McPeek
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I bought a 54” zero turn and it only…
I bought a 54” zero turn and it only cuts 24”. After three months, it wouldn’t even start. I’m very unhappy with this mower. I have to replace the belt every year. The technicians can’t find anything wrong with it, but it has never run correctly. It’s been in and out of service, but now my warranty expired, and Husqvarna isn’t standing behind their product. The only thing that would make me happy at this point is a new 72” mower.
Unhappy Customer
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I bought a 54” zero turn and it only…
I bought a 54” zero turn and it only cuts 24”. After three months, it wouldn’t even start. I’m very unhappy with this mower. I have to replace the belt every year. The technicians can’t find anything wrong with it, but it has never run correctly. It’s been in and out of service, but now my warranty expired, and Husqvarna isn’t standing behind their product. The only thing that would make me happy at this point is a new 72” mower.
Unhappy Customer
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Frustrating Warranty & Customer Service Experience with Husqvarna Pressure Washer
I purchased a Husqvarna electric pressure washer (Model PW2300, SN 02200623K05919) from Costco on March 30, 2024. The washer has only been used a handful of times, but recently developed a crack in the pump head/manifold, causing it to spray water and become unusable.What has been far worse than the defect itself is the customer service nightmare that followed.The phone numbers provided in the manual and on the product (1-855-566-9776 and 1-888-896-6881) do not connect you to a representative; they simply disconnect after several minutes.After much searching, I finally reached a Husqvarna representative, who told me I needed to speak with the Forest & Garden department. That led me to another number.The Forest & Garden contact then told me that Briggs & Stratton actually manufactures all Husqvarna pressure washers and that I needed to contact them.Calling Briggs & Stratton only led to an automated loop telling me to contact a local dealer, with no option to reach a human being. Attempts to bypass the system resulted in disconnection.In short: there is no effective customer service support for this product. A consumer who spends good money on a brand-name product should not have to jump through endless hoops, only to find no path for warranty support, repair, or replacement.I bought this unit expecting reliability and support if an issue arose. Instead, I’ve encountered misdirection, dead-end phone systems, and zero accountability.If Husqvarna and Briggs & Stratton value their customers, they need to:Provide accurate, working customer service numbers.Offer a clear warranty process without forcing customers into automated dead ends.Take responsibility for defective products instead of passing consumers back and forth between companies.At this point, I cannot recommend Husqvarna or Briggs & Stratton pressure washers or their other products to anyone.
Matthew
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Frustrating Warranty & Customer Service Experience with Husqvarna Pressure Washer
I purchased a Husqvarna electric pressure washer (Model PW2300, SN 02200623K05919) from Costco on March 30, 2024. The washer has only been used a handful of times, but recently developed a crack in the pump head/manifold, causing it to spray water and become unusable.What has been far worse than the defect itself is the customer service nightmare that followed.The phone numbers provided in the manual and on the product (1-855-566-9776 and 1-888-896-6881) do not connect you to a representative; they simply disconnect after several minutes.After much searching, I finally reached a Husqvarna representative, who told me I needed to speak with the Forest & Garden department. That led me to another number.The Forest & Garden contact then told me that Briggs & Stratton actually manufactures all Husqvarna pressure washers and that I needed to contact them.Calling Briggs & Stratton only led to an automated loop telling me to contact a local dealer, with no option to reach a human being. Attempts to bypass the system resulted in disconnection.In short: there is no effective customer service support for this product. A consumer who spends good money on a brand-name product should not have to jump through endless hoops, only to find no path for warranty support, repair, or replacement.I bought this unit expecting reliability and support if an issue arose. Instead, I’ve encountered misdirection, dead-end phone systems, and zero accountability.If Husqvarna and Briggs & Stratton value their customers, they need to:Provide accurate, working customer service numbers.Offer a clear warranty process without forcing customers into automated dead ends.Take responsibility for defective products instead of passing consumers back and forth between companies.At this point, I cannot recommend Husqvarna or Briggs & Stratton pressure washers or their other products to anyone.
Matthew
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