Bought pair Bunion alta boots women's…
Bought pair Bunion alta boots women's lasted only 2 years leaking. Paid more as these could be resoled. Waste of money in my option. Give me Scarpra boots anyday
Sonia boyle
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18 reviews
leaking boots & zero company communication
I purchased a pair of Hanwag Alta Bunion II GTX LDS in September 2024 and they were absolutely fantastic for nearly one year when one of them developed a leak.As they had a 2-year warranty and I bought them from Gaynors in Ambleside I thought it would be a simple matter of a quick replacement. However, Gaynors had to send them back to Hanwag to test. Gaynors did say the sole had wear but not excessive.I was dismayed that they had to go back to Hanwag. It's been four weeks without any sign of a decision which I find incredible.Gaynors made several attempts at getting Hanwag to respond but were ignored.Gaynor Sports eventually gave me a refund after a month and said they'd pursue the reimbursement with Hanwags but felt it wasn't right that I had waited so long.I bought these boots because a cheaper pair leaked. So I though £245 should secure me a decent pair but either I haven't paid enough or Hanwag just aren't worth the price.
Subscriptions
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Sols fell of during hike.
Sols fell of during hike.Boots less than 10 years old. Minimal milage. Haglöffs boots twice as old no problem.Refurbishment 120euro.....That's just not ok for a supposedly premium brand...Ps they proudly write that they have refurbished a lot of boots. However they forget to tell that it's due to poor quality on their part...
Aksel
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Very Very bad expierence with too expensive shoes
Bought via a dealer listed on the Hanwag.de website. But they didn't deliver, had a bad reputation, and after many phone calls and mails, they finally sent the Hanwag Tashi Yak leather double-stiched Zwiegenähter shoes.The size was smaller (less wide) than similar brands.There were many places where the inside of the shoe had sharp edges, especially where the leather was stitched together. These caused painful spots on the foot. I solved this by sticking thin leather patches over them. Eventually, after a few months of ownership—and considering you don’t wear this type of shoe every day—a hole formed on the inside of the toe box of one shoe, as big as a euro coin, with very sharp edges around it. I cannot return to the seller because I’m afraid of losing these shoes (450 euros). Hanwag itself is unwilling to offer any goodwill solution. It’s completely non-negotiable. In short, NEVER BUY HANWAG SHOES!"
Albert
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Trustpilot-reviews
Trustpilot-reviewsBedankt! Jouw review kan het verschil maken.BeverJe review is in behandeling.Toon meerEdward Mangion10 reviewsNLBeoordeeld met 1 van de 5 sterrenI bought a pair of Hanwag shoes from…I bought a pair of Hanwag shoes from Bever Sport in The Mall of the Netherlands in Leidschendm for €194, being told that they were very hard wearing and that they would last a long time. Well, just two and a half years later these expensive shoes which still have a good sole with a good grip have come apart from the sides. I only use these shoes for normal travelling and walking and do not do any strenuous hiking in them.When I contacted Bever they said they could not help me and that I should contact Hanwag.I contacted Haanwag and I have no useful reply from them yet. I would really advise you to be careful before buying any such expensive Hanwag footwear. I have many other shoes from other brands which have lasted better much longer and after more extensive and hard use. Hanwag your product is very disappointing.
Edward Mangion
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Hanwag boots and shoes leak
I had a pair of Hanwag boots in 2002 and they lasted 20 years with a couple of new soles. Completely watertight. I then bought a pair of Banks GTX and Robin GTX in the last year. Both of them leaked in a couple of months. Really bad drop in quality. Goodby €350. A>nd Hanwag sends you back to the retailer (who is online) when you want to complain. VERY disappointing
Hugh Allen CEO VSL Associates Ltd.
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DoDo not buy Hanwag Lady Bunion II walking boots. They leak like a sieve!
I bought a pair of Hanwag Lady Bunion II walking boots two years ago, and returned them to the shop I bought them from within a few months as they leaked like a sieve! After a month or so of "testing for watertightness" Hanwag eventually admitted they weren't watertight and sent me a new pair. which were just as bad, so I returned them again. Despite only wearing them for 8 months or so, Hanwag have now come back to me to say the replacement pair are leaking because the heels are worn, depite the fact that the boots are leaking where the sole meets the upper and on the side seams. I now have a pair of £50 Peter Storm boots which don't leak and were over £150 cheaper than Hanwag. Unless you want to throw money away, don't buy anything from this company. The product is inferior and customer service is poor.
Anon
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My 20 year old pair still going strong!
I purchased my first pair of walking boots from Hanwag 20 Years ago and they are still going strong! I have since purchased lighter boots and more recently some hiking shoes. They have all been comfortable from day one and they last for years. My light weight boots have actually been through the washing machine twice without any issues. I would definitely recommend.
Annie_C
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Premium price for rock bottom quality
Premium price for rock bottom quality! Mine have fallen apart with minimal use whilst my much much older £35 Karrimor boots are still going strong!Hanwag customer service say they are focussed on longevity yet I now have a pair of boots (costing over £200), that have had minimal use and now need a new sole as it has started to come away from the boot.Hanwag customer service also advise their boots are exposed to hydrolysis caused by natural ageing of the sole. Again mine have had minimal use with barely any wear on the sole. Surprisingly my very old £35 Karrimors don’t appear to have heard of “hydrolysis”!So there you go, based on my personal experience Hanwag simply churn out rubbish with lots of glossy marketing telling you about their proud history and focus on quality and longevity. In short, if I’d wanted a pair of boots to put on a shelf and just look at I’m sure they would have been perfect! However, in terms of actually using them for any hiking I may as well have chucked my money in the bin………or bought x7 pairs of Karrimor boots!!!
Mr David Just
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I am disappointed in the Hanwag brand
I am disappointed in the Hanwag brand It can't be that my new shoes of €269 are broken within 10 weeks, that they have been in repair for 11 weeksand no one can tell me when I will get them back. Didn't get an answer even after contacting them by phone. I now think that Hanwag makes a bad shoe (broken quickly) and a lot of repairs due to the bad shoe so that you have to wait more than 2 months until they are "maybe" repaired (pressure due to bad shoe) I'd rather have my money back now. Otherwise, I want to know when I'll get my shoes back. Also received an email: We'd love to hear what you think of our customer service.Please take a moment to answer one simple question by clicking either link below: My Answer: Bad, I'm dissatisfied. I didn't get an answer to this either. Don't wait for a response from Thank you for getting back to us. I want now either my money back or the shoes. Soon they will be in repair longer than I have had them.I'm about to share my experiences and emails on the internet if I don't get a clear answer.I informed Hanwag that I write my experiences with Hanwag
meneer Bergevoet
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Traper top gtx
Purchased a pair of Traper top gtx , but after I wear them 5 times the sole start coming apart ...this is not normal wear and tear. Very disappointed with costumer service and limited shops that can service this boots, also Hangwag does not stand behind their product past a year. So test your boot hard the first year if it is past a year start looking for a different boot when comes to warranty . I don't recommend this boot considering the cost.
Robert Price
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Purchased 2 pairs of boots
Purchased 2 pairs of boots, within a year of each other. The first pair has the soles falling off, with a few minor issues. HANWAG is horrible for customer service, there is no shops in Canada that offer warranty work, or services for repair. HANWAG customer service does not respond at all, nor do they respond to the stores and shops that I purchased them from. 1st and last time ill be buying them, save your money and keep it in North America as the options for repair are far greater.
Victor Norton
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They won’t stand behind their products.
Soles started delaminating from boots. I only spent 8 days in them in the past two years. Contacted Hanwag and they wouldn’t help at all since the boots were two years old and outside the one year warranty period. I expected better from Hanwag. Nothing like having to pay out of pocket to repair you near new $500 boots. Awful customer service.
Kris
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I was on a hike in Sweden
I was on a hike in Sweden, when my Hanwag boots lost one of the soles. It ruined my holiday. I went to the shop where I bought them, and they sent them to Hanwag. after 6 weeks they came back, and there was no help from them. I am disappointed because I thought it was genuine german quality boots. Soles are not supposed to fell off !
Henning Fløe Jørgensen
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Good boots
I purchased Tatra 2 wide gtx along with extra laces and boot cream. The boots are superb, excellent fit and lacing and superb grip.I'm in the UK and the order took 8 working days from the order dispatch notification to delivery.The only problem I had was the dpd tracking number supplied would not work at all, very frustrating when purchasing from a different country and attemptingto track the delivery.That said the boots arrived, were well packed and the fit and build quality is superb. I would purchase again.
Paul F
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My absolute favorite hiking boots
My absolute favorite hiking boots! I started wearing Hanwag boots (Yukon Lady GTX) sometime in 2005. Needed a sturdy leather boot with a thick lower part. I hiked with these in different weather conditions and terrain. They are great for people with big toe problems. The material is well manufactured and there's a life long warranty in case the cemented lower part comes off for some reason. Service was great when I had to contact them a few years ago. Since then I've been hiking in these boots all seasons. They are a bit on the heavy side, so I switched to an LLBean Boot when it gets really hot and humid here. But nothing beats this boot in winter! I tried other manufacturers hiking boots but I always come back to my Hanwags.
Tati
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Don’t respond to emails
Purchased a pair of boots which have gone missing during the delivery process. Granted this isn’t the companies fault however I now can’t get a response from them? I have contacted them on multiple platforms yet no reply! Avoid
Jonathan Kelly
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Boot soles dissolved under normal…
Boot soles dissolved under normal indoor storage conditions due to faulty material. It's a known production fault. I've seen it on other boots from MBT.When contacting customer service, was given the run around...if the boots are more then two years old, there's no warrenty.
Bo Frederiksen
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