Scam company - do NOT buy here!!!
I ordered the Abisko Värm tracking tights at February 5th. Paid € 190 for something that I will not receive anytime soon. Absolutely no confidence that delivery will take place at all. The shipment is announced on February 9th. Since than no action. DHL gets the blame but Fjällräven is responsible and my order is still in their warehouse. Total scamm this company. Already practiced my right of withdrawel. But still they blame DHL. What FR does not send, DHL cannot deliver and what is not delivered to me I cannot send back in order te get my money back. So I guess its bye bye € 190. But this is not the end of it. I will have to make contact with my creditcard company to get my money back. Shame on you Fjällräven. Wish I had read all these negative reviews before buying here.
Lilian
FJALLARAVEN NUUK Parka - ZIP QUALITY
I purchased a NUUK Parka (via Varuste.net).The zip mechanism is an absolute nightmare and it can take 5 minutes wiggling it around to get it to work.Once it is on, it is very warm and waterproof, but it should not be so difficult!!I would have sent it back, but Varuste.net say that all shipping costs outside of Finland are down to buyer.So overall, I would not recommend it.17/02 - received the response below and have sent a request to customer service for replacement zip/mechanism).
Ian Gates
Bad quality/No customer service
I bought a pair of Vidda Pro trousers and one of the seam split in half after a few times wearing them. Plus, the pants went from black to brown. They discoloured real bad. I sent them multiple emails but they do not answer. I have bought multiple items from them but I wont buy anything from this company no more. At 210$ a pair of trousers … the pants should last at least a year and a half… Bad fabric and non existent customer service…
Simon Latulippe
My son got the Kanken mini for my wife…
My son got the Kanken mini for my wife at Christmas, today the stitching has come apart at the D ring on one of the shoulder straps. Taken back to our local shop (who were very helpful) we were told that they couldn’t do anything but get in touch with their brand office. Now we are told it will have to go away for repairs? Absolutely disgraceful customer service from what is supposed to be a reliable brand.I’m still annoyed about how this matter was delt with by the company, but must say the lady in the shop and the lady who spoke to my wife from customer care were very helpful. The issue has now been resolved and they are replacing the bag.
Kevin Dewhurst
The logo patch on the shoulder of my…
The logo patch on the shoulder of my greenalnd winter jacket is torn. I contacted Fjallraven for a spare. They said they don't have any spare logo so I need to send my jacket for repair and pay out of my own pocket. Weird, just let me buy the logo. I will just sew Patagonia or Columbia logo on my jacket I guess....
Andrei Chiță
Sörmland Tapered Winter Trousers M Long
Sörmland Tapered Winter Trousers M LongDark Grey30-31" UKIn my experience I can say that these quite expensive winter trousers are not suitable for use in rainy conditions in the UK. After only twenty minutes (an aborted dog walk) in rain/sleety conditions today wearing my new trousers, my legs were soaked to my merino underwear leaving me wet and cold! In conclusion I would think they may be okay in dry weather but in the rain no better than a pair of jeans. If you want to stay dry - do not buy.
Neil Appleby
It is a SCAM Company.
It is a SCAM Company.Product is NEVER delivered on timeI would strongly recommend NOT to BUY from this company.PATHETIC and HORRIBLE customer service.Doesn't match their description- never expected a Nordic company to be this bad.FIRST AND LAST TIME BUY.
Customer
I bought Skogso padded jacket
I bought Skogso padded jacket. It's my third winter, moderate use during three winter months only and has worn look with small holes on the cuffs. Plus insulation leakage through g1000 and now started unzip itself. Paid about 350 euro and I'm disappointed. It's a great jacket though, very warm and comfortable, but not durable at all. My Vidda Pro pants have almost the same wear marks after one year. Sadly, but Fjallraven's quality is getting worse and worse.
Atanas
Horrible quality! Do not buy!
We bought two "Tre-Kånken" Fjellreven backpacks on May 6, 2025. Both backpacks have started to peel off the rain protection coating, one of them much more than the other, but it has started to peel off in the same way and you can see through the backpack in these places. When we buy a backpack, we expect it to last a little longer than just six to seven months of use before it shows signs of such drastic wear. This does not seem to justify the price they charge for these bags. This is a problem that has been going on for many years, based on reviews and others with the exact same defect on the bags, where people are returning them three to four times with the exact same problem. This is too stupid! Instead of selling customers defective products, Fjellreven should improve their products and not bother customers with products that are not quality assured or that have been tested or can withstand normal use. I WILL NEVER PURCHASE OR RECOMMEND FJELLREVEN EVER AGAIN.
Alex
No way to contact
No way to contact. Don’t answer phone. Don’t respond to e-mails. Online chat not available.
Jennifer Rylander Bull
bought the 1960 Logo belt
bought the 1960 Logo belt, broke after 1 hour as the teeth tore up the crappy polyester belt
Nick Lynch
What happened?
I live in Sweden, and Fjällräven used to be synonymous with quality. You paid thousands of kronor for a product that was expected to last at least ten years — and many of the older ones easily went 20–40. You bought a jacket for life. But something has changed, and it’s changed drastically.I own over a dozen Fjällräven garments. The older pieces have held up fantastically: several survived five full winter seasons, and one jacket has lasted ten. But the trousers I bought last year only made it through a single season. They fit well, but the quality is nowhere near what it once was.When I pay a premium price, it’s for craftsmanship and durability — not branding. Fjällräven is not a fashion label. It’s supposed to be functional gear. People buy it for performance, not for showing off a logo.And here’s the thing: even your financial results reflect this decline. You’re losing momentum because you deliver a weaker product at a higher price — and it shows in your numbers. If you erode the trust that made you great, customers will walk away.I don’t know what happened over the last decade, but the difference is obvious. Thankfully, there are still Swedish competitors who stay true to their roots, no matter who sits in the boardroom. My money and loyalty are going to Lundhags instead.
Rickard
Poor experience with trying to exchange…
Poor experience with trying to exchange products.
Todd Ewart
I ordered a winter coat OH DEAR. LUCKILY REFUSED PARCEL
I ordered a winter coat . then I looked here on trustpilot and noticed the overwhelming bad reviews. I DO NOT WANT TO BUY FROM A COMPANY LIKE THIS.. coat came after a week or so, after reading how hard it is to return I just refused the package with UPS. i called f. raven and told the guy, he was . "yes i understand, but claimed to not even know about the bad reviews . I got refunded next day .
Oliver Allen
Customer Services - no stars
Jacket didn't fit me and they're definitely making them cheaper and flimsier than they used to be... often the case with many clothes companies these days. Anyhow that is nothing compared to their Customer Services.I wanted to return jacket to get refund.They assume everybody has a printer for the return label. I don't... so they sent me return label by post (no QR codes used by Fjallraven). For some reason they only use UPS and the nearest drop off point. Mine was 7 miles away in Brighton! I went to local post office and paid just under £7 for it to be sent back by Royal Mail (next day delivery to their depot in Hampshire). Royal Mail tried to deliver the item on two occasions and both times nobody answered the door! When I complained to Customer Services (they're in Sweden btw) I was told I would have to wait until the jacket finally gets returned to me (if it doesn't I'm over £270 out of pocket) and then I need to send it again (back to the same address.. !) to get my refund. Why would I want to send something back when nobody answers the door?? Unbelievably bad! I would never buy anything off this Company again. They simply don't care. I'd give them zero stars if I could.
Sus
You pay what you get for,
You pay what you get for,, good and quick service they know what they are doing thank you FJALLRAVEN .
balen saleh
Zip problems
Just dropped a couple of hundred pounds on a winter jacket and the zip doesn't work. Going to have to bring it to someone to fix it up!
George Foster
Not worth the hype
Fjallraven’s sizing and quality is all over the place. Some of their items are awesome such as the Vidda Pro trousers and most of their G1000 only jackets. Some items have dropped in quality. The Keb trousers used to be bombproof, but don’t last anywhere as long as they used to. I got excited when I heard about the new Gore-Tex collab due to the poor quality of the previous waterproof items. Unfortunately they’re overpriced in comparison to Arc’teryx comparable models and built to a traditional Scandi fit that isn’t suitable for an international market.
Rupert Young
No order, no communication and no refund
How frustrating to come to this website and see so many others facing the exact problem I am experiencing. Three weeks ago, on 9 Oct, I ordered £1000 worth of Gore-Tex hiking gear for a trip. A significant investment in my hiking hobby. I was going away the following week and I knew I was cutting it fine. But I emailed customer service to request expedited delivery and was assured that they were ready to ship my package within 24 hours. They did say that UPS timescales were unpredictable, as customs clearance could be an issue. I was OK with this, I knew it was my issue for leaving the order so late. My hike came and went with no email confirming dispatch. On my return from my hike and with plans for another, I emailed to check if my item had been sent. It had not. I finally got an email confirming that it was in transit on 17 Oct. On 20 Oct I received notification from UPS that the item was stuck in their warehouse as it was missing a commercial invoice and they were communicating with the sender to resolve. On 28 Oct, UPS had still not received the relevant paperwork and my gear has been returned to Fjallraven. I am significantly out of pocket, and despite emailing customer service, I have received NO response to my request for a refund or a confirmed delivery date. Sadly, I hate leaving negative reviews and only do so when customer service is nonexistent and there is no other way of communicating with the company involved. It sounds like this is not a one-off problem. While I love Fjallraven products, I would think twice about ordering directly from their website. For info, my partner ordered a jacket from Helly Hansen in Sweden on the same day and he had that jacket three days later (and a much drier and pleasant hiking trip to boot!).
A Behan
Delayed order, no timeline
I ordered 3 coats from Fjallraven on the 14th Oct and still have not received my order. I've been told that the order is stuck as UPS had flagged that there were missing customs documents. It appears from several other negative reviews that this is a common thing despite being flagged before. How does this keep happening?After getting in touch with customer service, I have only recieved one response on the 20th Oct with no estimate on when this issue will be resolved and then no response afterwards. As it appears to take at least a month from other orders, I think my only option might be to proceed with a charge back as I'm going on holiday (hence the coat!) in a month and don't see that it will be resolve by that point.My order online says it's "Completed" and I can schedule a return despite not having received the goods and I never receieved the initial tracking link from UPS.It's really not good enough from a premium brand.There is also no point in replying with a link to the contact us page if you don't reply to the helpdesk ticket I already have open anyway. I have opened another ticket so let's see if that gets addressed.
SF
