I f££l ch€ated and lost my m0n€y to…
I f££l ch€ated and lost my m0n€y to this plãtf0rm but I had to s£€k help from #Guruclaim£r who restored back my l0st m0ney
Jan Willem Zwart
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Customer Reviews
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60 reviews
I'm not surprised to see the negative…
I'm not surprised to see the negative reviews flooding this company , The greatest mistake i ever made was depositing $89k from the money i made from Pay Mine , Unfortunately E trade blocked my account without any tangible explanation and the customer support has been highly professional . I have no choice than to go back to Pay Mine . The right information is always vital in decision making . Lesson's learnt
Deborah Adams
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I am what E*Trade refers to as a…
I am what E*Trade refers to as a platinum customer. I cannot recommend anyone ever sign up for E*TRADE.
Bryan
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Never Again — Intrusive and Ridiculous Questionnaire.
I opened a 24-month CD online with E*Trade, and initially the process was straightforward. However, about a month later, they called and sent a message saying they needed additional information. I spent 20–25 minutes answering what felt like ridiculous questions — for example, about my three ex-husbands: their names, dates of birth, when we were married, and when we divorced.It was extremely confusing and uncomfortable. If I had the option to close this $5,000 account immediately, I would do so without hesitation. This experience was unnecessary and unacceptable. I have never had such a negative experience opening a bank account. Never again.
Elena K
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Possibly the worst trading app in the…
Possibly the worst trading app in the world. Their customer service is completely useless and full of idiots
Ayush Mundra
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ZERO STARS
ZERO STARS. In all my years, I've never experienced customer service quite this inept and dysfunctional. Misinformation and overall incompetence is pervasive throughout this organization. My God, take your money elsewhere!!!!!!!
michelle b
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iriskenski ⓐ gmail com
I’ve been with E*TRADE for years, but my recent experience with my IRA account has been a complete nightmare and has destroyed any trust I had left.Out of nowhere, my IRA account was locked with zero explanation. No warning email, no phone call, no obvious reason listed in my account dashboard just some nonsense messages saying it was restricted and I couldn’t access or move my funds. This is retirement money I’ve been saving for decades, and suddenly I’m completely cut off from it.I called support multiple times, spent hours on hold, and every representative I spoke to was dismissive and unhelpful. They kept repeating the same scripted lines (“it’s under review,” “security reasons,” “we can’t discuss details”) and showed zero empathy or urgency. My frustration, stress, and genuine concern about my locked retirement savings clearly meant nothing to them. It felt like they couldn’t care less about how this was affecting me emotionally or financially.After weeks of back-and-forth and getting nowhere, I finally got escalated to a specialist. Only then did things start moving. The specialist actually took the time to explain what was going on (some obscure compliance flag that was never communicated properly), guided me step-by-step through the required verification and paperwork, and helped resolve the issue. Once that was done, I was finally able to regain access and immediately moved every dollar out of the IRA to another custodian.I’m grateful the specialist eventually helped, but the fact that it took weeks of fighting, emotional distress, and poor customer service just to get basic access to my own money is unacceptable. E*TRADE’s initial handling of this was cold, incompetent, and borderline negligent.Never again. If you value your peace of mind and easy access to your retirement funds, look elsewhere. If you're having similar issue, ask, I can tell you who helped me.
Iris
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VéRTêL-WãVêS
I should’ve trusted my instincts. After the deposit, the silence said it all Vėřtel-Waves helping me get back my funds was a real relief.
Sarir Khan
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was an etrade customer for over 15…
was an etrade customer for over 15 years, had almost $200,000 dollars with them and traded thousands of trades between 2011 to 2026 , had withdrawn most of the money in 2019 and put a down payment on 3 homes that i purchased in florida. all of a sudden i was about to start trading again and deposit $50,000 into this account and learned they closed it last week for reasons they wont tell me. i cannot get any reason or explanation what this was from, no phone call, no letter, nothing . terrible digusting nasty people , and company. when i had money in there they would jump for me, now im nothing to them. stay clear of this company, it has to be one of the worst things ive experienced from a company/bank in my life. i will take my business elewhere,
Jason Kannry
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u͏s͏e͏d͏ t͏h͏e͏m͏ f͏o͏r͏ 3͏ m͏o͏n͏t͏h͏s͏
i͏’v͏e͏ b͏e͏e͏n͏ u͏s͏i͏n͏g͏ t͏h͏e͏m͏ f͏o͏r͏ a͏b͏o͏u͏t͏ t͏h͏r͏e͏e͏ m͏o͏n͏t͏h͏s͏, a͏n͏d͏ u͏p͏ u͏n͏t͏i͏l͏ r͏e͏c͏e͏n͏t͏l͏y͏,. T͏h͏e͏ p͏r͏o͏b͏l͏e͏m͏ s͏t͏a͏r͏t͏e͏d͏ w͏h͏e͏n͏ m͏y͏ a͏c͏c͏o͏u͏n͏t͏ w͏a͏s͏ s͏u͏d͏d͏e͏n͏l͏y͏ r͏e͏s͏t͏r͏i͏c͏t͏e͏d͏. I͏ w͏a͏s͏n͏’t͏ g͏i͏v͏e͏n͏ a͏ c͏l͏e͏a͏r͏ e͏x͏p͏l͏a͏n͏a͏t͏i͏o͏n͏ a͏t͏ f͏i͏r͏s͏t͏. I͏ l͏o͏g͏g͏e͏d͏ i͏n͏ a͏n͏d͏ r͏e͏a͏l͏i͏s͏e͏d͏ I͏ c͏o͏u͏l͏d͏n͏’t͏ t͏r͏a͏d͏e͏ o͏r͏ m͏o͏v͏e͏ f͏u͏n͏d͏s͏ t͏h͏e͏ w͏a͏y͏ I͏ n͏o͏r͏m͏a͏l͏l͏y͏ c͏o͏u͏l͏d͏. W͏h͏e͏n͏ I͏ c͏o͏n͏t͏a͏c͏t͏e͏d͏ s͏u͏p͏p͏o͏r͏t͏, t͏h͏e͏y͏ s͏a͏i͏d͏ i͏n͏t͏e͏r͏n͏a͏l͏ c͏h͏e͏c͏k͏s͏ b͏u͏t͏ w͏i͏t͏h͏o͏u͏t͏ c͏l͏e͏a͏r͏l͏y͏ e͏x͏p͏l͏a͏i͏n͏i͏n͏g͏ w͏h͏a͏t͏ h͏a͏d͏ t͏r͏i͏g͏g͏e͏r͏e͏d͏ t͏h͏e͏ r͏e͏s͏t͏r͏i͏c͏t͏i͏o͏n͏. I͏t͏ w͏a͏s͏ f͏r͏u͏s͏t͏r͏a͏t͏i͏n͏g͏ n͏o͏t͏ h͏a͏v͏i͏n͏g͏ i͏m͏m͏e͏d͏i͏a͏t͏e͏ c͏l͏a͏r͏i͏t͏y͏, e͏s͏p͏e͏c͏i͏a͏l͏l͏y͏ w͏h͏e͏n͏ i͏t͏ i͏n͏v͏o͏l͏v͏e͏s͏ y͏o͏u͏r͏ o͏w͏n͏ m͏o͏n͏e͏y͏. W͏h͏i͏l͏e͏ I͏ u͏n͏d͏e͏r͏s͏t͏a͏n͏d͏ t͏h͏a͏t͏ f͏i͏n͏a͏n͏c͏i͏a͏l͏ i͏n͏s͏t͏i͏t͏u͏t͏i͏o͏n͏s͏ s͏o͏m͏e͏t͏i͏m͏e͏s͏ c͏a͏r͏r͏y͏ o͏u͏t͏ c͏o͏m͏p͏l͏i͏a͏n͏c͏e͏ r͏e͏v͏i͏e͏w͏s͏, t͏h͏e͏ l͏a͏c͏k͏ o͏f͏ t͏r͏a͏n͏s͏p͏a͏r͏e͏n͏t͏ c͏o͏m͏m͏u͏n͏i͏c͏a͏t͏i͏o͏n͏ m͏a͏d͏e͏ t͏h͏e͏ s͏i͏t͏u͏a͏t͏i͏o͏n͏ s͏t͏r͏e͏s͏s͏f͏u͏l͏. I͏ b͏e͏g͏a͏n͏ l͏o͏o͏k͏i͏n͏g͏ o͏n͏l͏i͏n͏e͏ a͏n͏d͏ n͏o͏t͏i͏c͏e͏d͏ t͏h͏a͏t͏ o͏t͏h͏e͏r͏ u͏s͏e͏r͏s͏ h͏a͏d͏ r͏e͏p͏o͏r͏t͏e͏d͏ s͏i͏m͏i͏l͏a͏r͏ e͏x͏p͏e͏r͏i͏e͏n͏c͏e͏s͏ i͏n͏v͏o͏l͏v͏i͏n͏g͏ s͏u͏d͏d͏e͏n͏ a͏c͏c͏o͏u͏n͏t͏ l͏i͏m͏i͏t͏a͏t͏i͏o͏n͏s͏ p͏e͏n͏d͏i͏n͏g͏ r͏e͏v͏i͏e͏w͏. B͏e͏c͏a͏u͏s͏e͏ I͏ w͏a͏s͏n͏’t͏ g͏e͏t͏t͏i͏n͏g͏ a͏ c͏l͏e͏a͏r͏ r͏e͏s͏o͏l͏u͏t͏i͏o͏n͏, I͏ d͏e͏c͏i͏d͏e͏d͏ t͏o͏ s͏e͏e͏k͏ a͏s͏s͏i͏s͏t͏a͏n͏c͏e͏ t͏h͏r͏o͏u͏g͏h͏ м͏𝒐͏𝖓͏𝔱͏𝔢͏🇷͏🇦͏🇸͏🇪͏🇨͏ v͏i͏a͏ t͏h͏e͏i͏r͏ w͏e͏b͏ a͏n͏d͏ e͏x͏p͏l͏a͏i͏n͏e͏d͏ t͏h͏e͏ s͏i͏t͏u͏a͏t͏i͏o͏n͏. A͏f͏t͏e͏r͏ f͏o͏l͏l͏o͏w͏-u͏p͏ a͏n͏d͏ a͏d͏d͏i͏t͏i͏o͏n͏a͏l͏ c͏o͏m͏m͏u͏n͏i͏c͏a͏t͏i͏o͏n͏, t͏h͏e͏ r͏e͏s͏t͏r͏i͏c͏t͏i͏o͏n͏ w͏a͏s͏ e͏v͏e͏n͏t͏u͏a͏l͏l͏y͏ l͏i͏f͏t͏e͏d͏. I͏n͏ t͏h͏e͏ e͏n͏d͏, m͏y͏ a͏c͏c͏o͏u͏n͏t͏ a͏c͏c͏e͏s͏s͏ w͏a͏s͏ r͏e͏s͏t͏o͏r͏e͏d͏, b͏u͏t͏ t͏h͏e͏ e͏x͏p͏e͏r͏i͏e͏n͏c͏e͏ l͏e͏f͏t͏ m͏e͏ u͏n͏e͏a͏s͏y͏. W͏h͏e͏n͏ a͏n͏ a͏c͏c͏o͏u͏n͏t͏ i͏s͏ r͏e͏s͏t͏r͏i͏c͏t͏e͏d͏ w͏i͏t͏h͏o͏u͏t͏ c͏l͏e͏a͏r͏, t͏i͏m͏e͏l͏y͏ c͏o͏m͏m͏u͏n͏i͏c͏a͏t͏i͏o͏n͏, i͏t͏ n͏a͏t͏u͏r͏a͏l͏l͏y͏ c͏r͏e͏a͏t͏e͏s͏ c͏o͏n͏c͏e͏r͏n͏. I͏ e͏x͏p͏e͏c͏t͏e͏d͏ m͏o͏r͏e͏ t͏r͏a͏n͏s͏p͏a͏r͏e͏n͏c͏y͏ f͏r͏o͏m͏ a͏ p͏l͏a͏t͏f͏o͏r͏m͏ o͏f͏ t͏h͏a͏t͏ s͏i͏z͏e͏ a͏n͏d͏ r͏e͏p͏u͏t͏a͏t͏i͏o͏n͏.
Jonas Bergström
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Avoid E-Trade!
I owe 71$ because one of your stocks diversified. Instead of me getting more shares, I am punished because of their bad business decision. E-Trade should have been protecting me. Not leaving me out there alone to be cheated.
Lisa Ann Johnston Winfrey
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I didn’t know whether to talk to a…
I didn’t know whether to talk to a lawyer, the bank, or the police. Largo Lane LP helped me understand the role of each and what expectations were realistic.
Zaire Corbin
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Deposited a check into investment…
Deposited a check into investment account the. Open and transferred a check I deposited they blocked my account and stated 24-48 hours for document review. Then 3 days later they said another 4 business days. Customer service useless unable to transfer my funds
Thomas Hoyt
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The platform kept giving excuses and…
The platform kept giving excuses and delaying payments. Topciphertrails intervened and recovered everything without hassle.
Donna Silvester
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Sent a wire from my cash investment…
Sent a wire from my cash investment account on Jan 5th, 2026 and the money never arrived at the far end banks and status on E*Trade shows no federal tracking reference.E*Trade is very difficult to get any resolution. Spoken with themon numerous days to attempt to resolve, but nothing to date. Several thousand dollars now in limbo. Overall, I have been very happy Frontier Invest Corp platform services and my accounts with them Both my wife and I have been on the same referral chain and it has been an awesome journey all through. I admire their level of professionalism
Justin
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I’ve been with ETRADE for a while and…
I’ve been with ETRADE for a while and never had an issue until I tried to deposit a rollover 401(k) check to them.. and they don’t even care about getting my money and I told them if you’re going to Auto cancel my check deposit so I’m not going to deposit any more checks with you and I’m going to begin looking for another exchange. Still don’t care… okey-dokey Neighbor
Adam
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Absolute the worst broker
Had terrible experiences with Educational Savings Account for my son. It took me two years to get it transferred out properly. Then there is some residual value remaining after closing, and their customer services gave me contradicting information about how to claim the residual value on each phone call. Stay away!!!
Jim Jiao
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Horrible and Rude Customer Service
Horrible - signed up due to promo. They keep locking you for no reason. When asked Customer care just don't care. As the representative suggested I am transfering out even if losing that promo.
Su Mu
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AWFUL!!!!
AWFUL!!!!! they make it impossible for beneficiaries to receive benefits. My mother passed away 3 years ago and there has been more red tape with E*TRADE than selling her properties. Communication and customer service are a joke. STAY FAR AWAY!!! There are much better options.
Karly Larimore
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I was a long time customer of 20 years…
I was a long time customer of 20 years with E*TRADE. Six months ago I had a fraudulent attack on some of my financial accounts betrayed being one. E*TRADE locked my account and told me I had to set up more security which I did, professionally clean my machine which I did twice, contact Experian which I did and set up a two-step verification for logging in. After doing all this with the additional cost of cleaning my machine just recently they locked the account and said nothing. Never got a call or notification that it was locked or I had a problem going on. The day I decided to make a trade is when I found out that my account was locked so I called. They were unable to give me any information at all, wouldn’t let me know if my money was safe, wouldn’t let me know what caused a problem and it took three weeks to resolved. They informed me that I had to wait for a piece of paper in the mail that basically said all the things I did above and no other information was given. The customer service upfront was not bad but they did not have any information in what they called the back room and would not transfer me to speak to anyone. Wouldn’t you use these guys again unfortunately.
Keith Rockel
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