Don’t shop with Coach
I would strongly advise against shopping with Coach based on my recent experience. I ordered a purse as a Christmas gift and when the parcel arrived, it contained nothing but the receipt- the actual item was missing. I immediately contacted customer service and they were quick to suggest it was the delivery company’s fault. The communication that followed was extremely poor- I struggled to get responses and when I did they were dismissive and unhelpful. After submitting a formal complaint, I was told they could not offer a refund, despite the fact that I never received the item I paid for. As a loyal customer, this is incredibly disappointing and unacceptable. I had to reorder the purse- When the second one arrived, I compared both parcels, the original package that was supposedly missing the purse and the box the purse actually came in. It was obvious that a purse could not have fit inside the first package. This clearly shows there was an issue, yet my concerns were dismissed.
Katelyn
Lovely
Beautiful!
MARIA
The quality of the brand
The quality of the brand, the delivery that was made on time and also the the price range from the outlet made it a beautiful and memorable experience. Thank you Coach !!
AYNINA CISSÉ
Shithouse customer service for expensive shit (AUS)
Terrible customer service. Handling time is embarrassing for the amount of money I spent. Luxury brand but can’t provide good service. Probly would have spent thousands more if the service was better. Website also dodgy saying my funds wouldn’t be taken till it was shipped but they were taken and not shipped for days. 2 calls and nothing can be done. Absolute joke
OWEN STANLEY-HUNT
QUICK RESPONSE
I AM HAPPY THAT YOU WERE VERY SUPPORTIVE WHEN AN ISSUE HAPPENED
LY DAU
Love the quality of the bag ,delivery…
Love the quality of the bag ,delivery great . My only negative was because I ordered on line I did not think it would have a security tag ,but it had one which caused me embarrassment when going in shops until.i realised
Andrea Rowlings
Loved it!!!
I really loved my experience buying in here
LARA OLIVEIRA
I love this brand and always had a…
I love this brand and always had a great experience
Natalia
I bought this for my daughter and she…
I bought this for my daughter and she loved it . Good quality and looks great
Suzanne Evans
Brilliant Quality
Everything mentioned in description was same when i received the product for my wife. I would highly recommend Coach. Excellent quality.
Ali Nisar
Love my bags
My bags have been amazing
SAMINA REHMAN
Everything fine
Everything fine
Pe Terol
i love coach
i love coach
ILARIA PAGANO
Fast delivery and super cute bag !
The bag is what I consider a timeless piece.
Maly DIA
Well packaged, good quality.
Well packaged, good quality bag. Arrived on time.
Noeline
Great experience
Came well before delivery date and in perfect condition love my bag it’s cute and fits all my essentials in. Thank you x
Lara
Perfect
Perfect, the bag is beautiful and the leather is made with quality
Latifa
Prompt delivery
Prompt delivery. Always beautifully packaged.
Rachel
Awful packaging
I had expected to receive my bag in a lot more protective packaging than it came in. It was received with the box half ripped open at the top with only the dust bag to protect it on the inside. I’d have expected a little bit more care and a luxury experience with the packaging when buying something quite expensive. Very disappointed.
Sarah
Return Acknowledged, Refund Withheld
I returned my item using Coach’s official returns process, and Royal Mail confirms delivery on 28 January.On the same day, I received an email from Coach titled “We received your Coach return,” confirming that my return had been delivered and that my refund would be processed within 10 business days.It is now 21 February, 24 days later, and I still have not received my refund.After providing proof of postage and delivery confirmation, I have now been told:“As we have not received the item back at our warehouse, we will be unable to issue a refund or accept any claim.”This directly contradicts the earlier written confirmation that my return had been received.Looking through recent reviews, I can see multiple customers reporting similar issues: returns delivered, confirmed, and then refunds delayed or placed “under investigation.”For a premium brand, this level of inconsistency and lack of accountability is extremely disappointing.I am now left with no option but to escalate this matter further.
Dharam
