I purchased something weeks before a trip, was told that they cannot tell me when I will receive my package due to warehouse changes. I accepted the situation and asked to cancel my order as it had not been processed. I was not allowed to cancel my order. Terrible customer service.
I was gifted a cambelbak leak proof insulated mug last year. Brand new.It has leaked from day one, with liquid coming out of the back just with a quick tilt.I contacted camelbak and they have acknowledged that it’s a genuine product, and less than a year old, so still within the warranty, but they won’t replace it.
Everyone in the family uses Eddy bottles for years now and the kids sometimes chew through the bite valves. Went online to get a few replacements and they no longer sell the replacement valves and I can't even get a new Eddy bottle. Customer service in France was quick to respond but offered no solution other than to buy new bottles from the Thrive range! The whole purpose of getting a reusable bottle like this is so we don't have to keep replacing the plastic. How long until the Thrive range is discontinued and we have to buy another new set of bottles for the whole family.
Warranty promise has no weight.Received a 3l camelpak for Christmas in 2023 which I have really loved using for skiing. Sadly its recently developed a slow leak where the hoze connects to the bladder and over the course of an hour leaves the bag sopping wet. Not great for skiing in sub zero conditions. But don't worry .. CamelBak advertises a lifetime guarantee. But actually they don't. Despite clearly showing a fault in the video, if you have no invoice (it was a gift), then their policy dictates no interest in supporting you. Either you stand behind your product or you don't. Seems they don't.
Taking too long to process my order. Very poor customer service who gave me his word that it would be sorted out next day. No further reply to emails. Sent me an invoice/confirmation without my name on the shipping address. I wish that I had seen these reviews first.
I wish I'd read Trustpilot reviews before buying another Camelbak water reservoir. It looks like they are trading on past success. I bought a new one last summer to replace one that had lasted for about 20 years. It is not a size that I use frequently and it took me some time to realise that it was leaking every time I used it due to a manufacturing fault rather than me not closing it tightly enough. When I complained, Camelbak took weeks to get back to me, then told me that they could not provide any solution to my issues as I no longer had the invoice. I advised them that they would have details of the purchase as I bought direct from their website but have received no further correspondence from them. This is very frustrating as it is an expensive item.
Extremely poor customer service. I wish I'd read some of the reviews on here before spending a lot of time trying to get a warranty claim on a bite valve for a bottle cap (an item that must cost them pennies to produce). Apparently after years of using Camelbak bottles the failed valve (sheared in half) is user error. We have many of their bottles in the house (some 5010 years old), with no issues until this one bought at the start of the year. I was anticipating a fairly straightforward warranty claim and a new valve in the post. Instead, I was patronized and told that there couldn't possibly be an issue with the product but instead with my technique. Hmmm. I'm currently developing a detailed procedure for using a Camelbak bottle which I will roll out to my wife and kids via a PowerPoint presentation and some practical demonstrations - do Camelbak have a youtube video detailing how to correctly drink from their bottles...?
Substantandard product and poor customer service- the thermos mug failed lit gave up. When contacting customer service as the website said lifetime guarantee! It’s not true- it’s only valid it you buy from the manufacturer direct not a shop! The website lies! Avoid!
Embarrassingly bad customer service. Product was faulty - I was offered a replacement bottle top after chasing them for weeks. They then tried to ship the bottle top to me and failed. I'm still waiting - it's now been six weeks since I first reported the issue...
Last Sunday I saw two little dogs inside of the store, for me is unhealth.
Camelbak used to be great until they were bought over by Fox. Now the products are substandard, the after sales support is terrible, and their customer service (I'm talking about you, Lucia) is just rude. I will never buy another Camelbak product and will discourage anyone I know from even considering it.
There is no option to buy a quick link connector from Camelbak or associated stores. It is a necessary component to fit the tubes to the reservoirs.
I bought a Camelbak water bottle in February 2025 and by May 2025 it had started leaking. I thought I was buying a quality product but clearly not. Their customer service is not great either!
Worst customer service from Meridith! They can’t get warranty claim processed correctly and it’s a loss cause.
Over the last 10 years I have purchased three Camelbak drinking bottles and over that period of time have had to request replacement Eddy+ caps due to issues of leaking and excessive movement on the nozzle. Through the Got your Bak lifetime warranty this was usually smooth and painless and my last request was in 2022. However this month I went through the warranty claim three times as no reply was received and eventually went though Camelbak.com and have been in contact with Lucia who informs me there is no complaints department but she is the customer relations for the UK. Lucia after many correspondents kept informing me that as the items were purchased from a dealer (Amazon Camelbak store) that they cannot replace the cap replacement under Got Your Bak lifetime warranty. Lucia told me to contact Amazon, on doing so Amazon stated that Camelbak (manufacturer) are legally obliged to cover the Got Your Bak Lifetime warranty but Amazon do cover for two years. I e-mailed Amazons reply to Lucia informed Lucia that nowhere under the Got Your Bak warranty does it say 'invalid if purchased from a dealer' but it does say and I quote "If we built it, we'll Bak it with our lifetime guarantee" I have now been informed that there is nothing more that Lucia from Camelbak can do even though a statement which was on my first e-mail with Lucia :Rest assured, we are committed to resolving this matter promptly and to your satisfaction". Thank you for a very poor follow up to a product that I use to purchase regularly and will certainly not promote anymore. I am now waiting for the two other eddy+ caps to fail knowing that I will get no support or help from Camelbak.
I bought a CamelBak Eddy+ with LifeStraw thinking I was making an environmentally responsible choice. Less than a year later, CamelBak discontinued the replacement filters - the one part that needs to be changed every few months to keep the bottle usable.Now I’m left with a pricey bottle I can’t use unless I pay $65+ per filter from third-party sellers - that’s nearly the price of the entire bottle each time. This is not sustainable for my wallet or the planet.CamelBak claims to support sustainability, but designing a product dependent on a regularly replaced part and then discontinuing that part which only creates more waste. It’s extremely disappointing, and I won’t be buying from them again.
Excellent customer service.Returned a leaking reservoir after many years service.It was replaced with no quibble under their "Got Your Bak™ Lifetime Guarantee" which covers all reservoirs.Many thanks to Camel Bak.
I have two mag chute bottles. I bought the second one before I realised that the bottle cap collects particles behind the silicone seals and creates mould. It's very difficult to clean this area. I emailed them for advice and they ignored it,which seems to be how they operate based on the reviews.
This is either a fake bottle or it is substandard quality because they are using 50% recycled PET in this. it damaged while cleaning with hot water , however the site says "DISHWASHER SAFE". No reply from the camelbak team even after several emails.
Genuinely surprised. My cat bit my CamelBak bladder making it unusable (don't ask). I messaged them to understand what the best way to fix it was going to be and they said they'd send me a new one to replace it. Really pleased with the customer service and now reading the other reviews, genuinely surprised that it was so good.
