BJ's Optical at River City in…
BJ's Optical at River City in Jacksonville offers exceptional customer service and pricing. Tammy Nordan, Optical Manager, provided the most thorough, professional and friendly experience I've ever had with the selection and purchase of eye glasses. Previously, I purchased eye glasses at both Costco and Sam's Club. BJ's far surpassed any of the others. I've been wearing glasses and contacts for almost 50 years. I learned more from Tammy about the care and maintenance of my glasses to extend their wear than I'd known in a lifetime of eye glasses use. Also, you don't need to be a BJ's member to get your eye exam and/or glasses and contacts there!
Kathleen Norat
Online and phone service a horror 5-7…
Online and phone service a horror 5-7 day delivery 3weeks demanded order cancellation BJs initially refused. Got American Express involved. Took weeks to get my money refunded. Continued to receive tracking info stating my item was route weeks after Cancellation and of course your having to get thru an overseas call center to talk to. Anyone with authority still being told they can’t issue a refund until THEIR SHIPPER returns the item to their warehouse. This was not a return the item weeks late was NEVER delivered.Finally drove 20 miles to Best Buy and got the same item 40$ cheaper. They don’t seem to care.
joel brier
No free shipping
No free shipping . Not worth it . Bjs is so much better .
Wendy Marie Blackledge
I placed my order online and had them…
I placed my order online and had them deliver it to my car. This young kid named Jesse brought me my order. He was extremely polite and very friendly. It was a very busy night as everyone was getting stocked up for the blizzard coming our way. He continued to tell me how he was working to save for a car and rode his bike to work. He was probably the most responsible employee that I have encountered picking up my orders from BJ’s.
Stephanie Freas
Pick up order expiration dates and pecan halves that taste like dirt
I’ve been a loyal customer for as long as they have been in Pensacola. Generally, I have a good experience there and sales associates are helpful. However, on my most recent pick up order there were two issues. They brought out the black label bacon in microwave pouches, and I wanted to check the expiration date because they had previously given me one with an expiration date was less than a week away, and I had to go back to the store and swap it out. Just like on the previous occasion, this one had an expiration date of a week out, and I said I didn’t want it unless they had something dated further out and the young man left and looked for quite some time and came back and said it was the only one in the store and they would just have to do a refund. On this same pick up order I bought the 2 pound bag of pecan halves, and upon opening them just to have a few as a snack, I discovered that they taste like dirt. I used a sieve strainer and tried to shake out as much dirt as possible, coating my sink and then also wiping down the inside of the bag since you could see it was coated with grit. The result of all that work being that they tasted a little less like dirt. Don’t buy the Wellesley Farms pecan halves.
Pamela Florence
Violation of customer and people rights
I’ve been a BJ’s member for over 7 years. I’ve witnessed a lot of changes, people running away with TV and more through the exit or emergency doors. And more. Today, Feb.2026 I realized this store doesn’t respect customers o and violate people’s right. Not only their prices spiked twice but also they decided they have to check customers personal purse or bags before going out of the store without any notice, or reasons. They don’t even have a warranty to do so, which I find illegal. The only reason I complied, it was because of the lady at the door, she worked there for so long, and I didn’t want her to get in trouble with the manager. That is a violation of the customers and citizens rights. No one is allowed to search up your personal items if there’s no warranty and a purpose, and a reason for it. I’m canceling my membership with this company. Shame of them. I visited BJ’s from Cutler Bay, 33157 in Florida.
G Enriquez
Unauthorized Renewal and Broken Refund Promise
I am leaving a 1 out of 5 star review due to an unauthorized membership renewal charge and the failure to issue a promised refund.On January 1st, BJ’s charged a $60 membership renewal fee to my credit card without my authorization. I later learned this was part of a policy they recently implemented. However, I received notification of the automatic renewal only after the charge had already been processed. Customers should be clearly informed in advance and required to provide explicit authorization before a renewal charge is made.After multiple calls to their toll-free number without being able to speak to an actual person, I tried resolving this matter in person at the store. I was told that the store does not handle these issues and that I needed to call the membership number. The refund was eventually issued through an automated system that confirmed the refund and provided a confirmation number. Despite this, the refund was never applied to my account. As a result, the charge remained on my credit card statement and led to a late fee and interest being added. I ultimately had to file a charge dispute with Capital One in order to recover both the unauthorized charge and the additional fees.If BJ’s wants to improve, it should not process renewal charges without clear customer authorization, and it should ensure that when a refund confirmation number is provided, the refund is actually processed. Customers should not have to escalate to a credit card dispute to correct an internal billing issue.This situation created unnecessary stress, additional fees, and multiple phone calls to resolve what should have been a simple matter. Based on this experience, I cannot recommend BJ’s and will be leaving a 1-star rating.I have canceled my membership and will not be returning.
Janet
Yesterday I was working around bjs AT…
Yesterday I was working around bjs AT BOARDENTOWN NEW JERSEY. THE PRICE IS TOO HIGH. I USUALLY GO TO MAPLE SHADE B. J'S, THEY ARE REASONABLE AND THE PRICE ARE WONDERFUL. I REALIZED THAT BJS AT BOARD TOWN NJ. THE PRICE WAS TRIPLED RIDICULOUS THE COST SEVEN DOLLAR AND NINETY NINE CENTS AT BJS BORDEN TOWN WAS $15? HOW CAN THAT BE ? SAME PRODUCT OF $7,99 COST? DOUBLE..THEY NEED TO CHECK THAT PLACE. A LOT OF PEOPLE GOES THERE.THEY ARE OLDERLY, AND THEY DON'T NEED TO BE PAYING SOO MUCH$$.I WILL NEVER GO THERE AGAIN.I WASTE MY TIME AND I DEFINITELY will continue GO TO THE B J'S AT MAPLE SHADE, NEW JERSEY.\N I'VE BEEN COMING TO BJ'S ;AT MAPLE SHADE, NEW JERSEY. OVER 10 YEARS, THEY HAVE SO MANY DEALS AND WE DON'T HAVE TO COUNT OUR MONEY TO BUY WHAT WE NEED,SO STAY AWAY FROM BJ'S AT BORDERTOWN, NewJersey. I WAS SO UPSET. I USUALLY DON'T GIVE BAD REVIEWS. I WASTE MY TIME AND I GOT HOME SOO LATE BECAUSE I CHOOSE TO GO TO THE WRONG PLACE. PLEASE DO YOURSELF A FAVOR STAY AWAY FROM BORDENTOWN NEW JERSEY BJ'S. TOO MUCH MONEY.\N JUST THINK ABOUT IT the cost $$;AND GO TO MAPLE SHADE. THEY'RE THE BEST MAPLE SHADE NEW JERSEY. THANK YOU FOR HELPING ALL THE CUSTOMER'S WITH GOOD DEALS..GOD BLESS BJ'S AT MAPLE SHADE NEW JERSEY;LOVE LOVE XOXO XOXO 😘
Meggie Blechinger
I was charged for membership without…
I was charged for membership without notifying me.After calling customer services for over 2hrs...Tresa picked up and told me to go in person to help me out. I got there and she solved my problem...Thank you Tresa...for the wonderful service..
Inocencia Barth
Gas Discount Issue
Recently had an issue with BJ's over one of their gas promotions. An online chat agent told me that if I went into my local store, they would honor that fact that my $150 total order was split up over two receipts within the required timeframe to earn the promotion. Typically you have to have it one receipt, but they said they would make an exception, it's a common exception and should be no big deal. It was eventually resolved... After a flurry of messages and phone calls with customer service. Way to hard to resolve something so simple.
WhizKid
BJ Wholesale Club RECORDS the Credit…
BJ Wholesale Club RECORDS the Credit Card Numbers the consumers use at Check Out to Automatically Renew Your Membership. Two of My Cards were Charged for the Same Renewal Ammount.BJs uses EZ renewal and Doesn't Notify Members of Automatic Annual Renewal When Joining. Next thing you Know the Charge is Approved 30 days before Expiration.How Can this be Legal.
Dennis Ondek
They lie
They lieCustomer support lie to me have email did not do what they said Higher than Costco and Sam's Costco has best customer support
Darrell byrd
Beware when paying cash
Beware when paying cash. Their machines can't count.
Patty K.
Buy three get one free tires
I bought four tires in the sale they had by three get one free. They were installed on Saturday at 10 AM. I had my appointment. As promised the car was ready within an hour, actually 10 minutes less. The guys doing the install were professional and quick. I dealt with Angel prior to coming in to paying for my tires and again when I came in and paid for them to order them. He was great explained all of the charges over the phone and again in person. When I came in, they were having a special for free installation of tires and a manager in the store. Nicole came out and took care of the installation charges for me. She was very professional and very nice to deal with. I recommend shopping at BJ’s for tires and wanted to give Angel and Nicole commendation on their professionalism. I will be using the BJ’s auto service again in the future.
b h
Lying staff in the deli department at HAMPTON, VA BJS
I would like to give a heartfelt thanks (sarcasm) to the deli manager Sean/Shawn at the BJs wholesale club in Hampton,Va for LYING about an out of stock item that was IN STOCK (and listed as such on their app). Because chose not to send ONE of their FIVE deli workers to retrieve the item, they said it was out of stock. A second run to the store was done because of these simpletons
Ebony Crudup
Online prices are no good at store
Online prices are no good at store, even though you can pick up at local store! Bait and switch! With the Lansing manager being pathetic! Website says that instant savings! Of 15%! But show and prove the false advertisement to the manager ! And he was unprofessional and A POS!💩 Unbelievable! How bad I was treated! I will forever tell everyone that your business is based on bait and switch tactics ! The customer is always right! I was and your pathetic manager is wrong! Your thieves! And false advertisement!
Ts Baum
The website is awful
The website is awful. It always has been.
Rich Siciliano
Too bad customer service they don't…
Too bad customer service they don't help the customer. I went to ask some questions and they ignored me what a bad experience I had today. But I never buy from that establishment again.
Leyci Matos
Ordered a birthday cake
Ordered a birthday cake a week in advance for company coming from out of state. On day I was to pickup cake I was told the bakery had misplaced the order and I had no cake. They tried to have me take a cake fresh out of the freezer completely frozen. I had to settle for a partially frozen cake out of floor display case ( not the type , flavor or decor I had ordered. I was given the cake but only after I asked to speak to a manager and I refused to pay for the stand in cake . Do better…..
Deb From Travel the Smokies
Killer Hidden Charges
Ordered 8 packs of water from them online totalling $31.92, and yet after charges, delivery and tax, everything came to $64.83. If that’s not the definition of criminal I don’t know what is. I was shocked when the receipt came with the delivery. CRIMINAL!!!
Scillenous Forson
