Worst customer service I've ever…
Worst customer service I've ever encountered from a shoe company. I have a severe allergy to Natural Rubber Latex and therefore have to call companies to make sure there is no NRL in a product before I buy it. ASICS "customer service" phone number led to a girl who barely spoke English and couldn't comprehend what I was asking, nor could I understand most of her replies. She eventually gave up and said someone would call me back. A man who spoke English very well called back the next day, and in a rude tone announced, "That is not information we give to consumers." Wow. I've never had any other shoe company refuse to answer this simple, medically significant question before, but I'll certainly be passing *this* information along to others.
Jacci C
Worst customer service I've ever…
Worst customer service I've ever encountered from a shoe company. I have a severe allergy to Natural Rubber Latex and therefore have to call companies to make sure there is no NRL in a product before I buy it. ASICS "customer service" phone number led to a girl who barely spoke English and couldn't comprehend what I was asking, nor could I understand most of her replies. She eventually gave up and said someone would call me back. A man who spoke English very well called back the next day, and in a rude tone announced, "That is not information we give to consumers." Wow. I've never had any other shoe company refuse to answer this simple, medically significant question before, but I'll certainly be passing *this* information along to others.
Jacci C
Completely ignored all emails and…
Completely ignored all emails and calls, despite my 15 years of brand loyalty.
Nikola
Completely ignored all emails and…
Completely ignored all emails and calls, despite my 15 years of brand loyalty.
Nikola
I bought shoes for my son in November…
I bought shoes for my son in November 2025I returned them immediately it was wrong size I returned it no problem then I checked for my cc to be credited back and noticed that they did not give it back yet in Jan o6 So I called them the guy says oh sorry sorry about that we will issue refund immediately, and now it’s end of February 2026 and still nothing They are scammers do not trust them
Consumer
I bought shoes for my son in November…
I bought shoes for my son in November 2025I returned them immediately it was wrong size I returned it no problem then I checked for my cc to be credited back and noticed that they did not give it back yet in Jan o6 So I called them the guy says oh sorry sorry about that we will issue refund immediately, and now it’s end of February 2026 and still nothing They are scammers do not trust them
Consumer
Asics Kayano failed massively
Really disappointed with the newer Asica Kayano. The toe box in the upper shoe is so fragile. They have hardly done 20-30 Saturday parkruns (5 kms) and the tread is barely worn, however the upper has already failed with a massive hole in the fabric. Hopefully this is not by design by Asics! Running shoes should last much longer than a year and 100-150 kms!!
Stefan Morgenstern
Asics Kayano failed massively
Really disappointed with the newer Asica Kayano. The toe box in the upper shoe is so fragile. They have hardly done 20-30 Saturday parkruns (5 kms) and the tread is barely worn, however the upper has already failed with a massive hole in the fabric. Hopefully this is not by design by Asics! Running shoes should last much longer than a year and 100-150 kms!!
Stefan Morgenstern
Zero star !!!!
If I could give zero star i would .I placed an order for a pair of trainers on the 4th feb. Something went wrong with website during payment. I then put my card through again. Had 2 payments pending for a few days. Contacted them was told they would only take the 1 payment. Took 1st payment then Few days later they took the other payment. Trainers were £155. Wasn't cheap.was told I couldn't get my money back as the trainers have been shipped. .Took me nearly 2 weeks to get 1 payment back.nearly 3 weeks now still no trainers. Do not buy .they try to fob you off with payment got stuck. Then its the courier. Then its the order got stuck. Every excuse. I thought this brand was reputable as they are in many high street stores. But how wrong was I. Scam company .wish I read the reviews before I placed the order..Today received an email to say my parcel is lost..they would refund me the money..well let's see how long this will take or if I ever get my money back. !! SCAM COMPANY .
Sue
Zero star !!!!
If I could give zero star i would .I placed an order for a pair of trainers on the 4th feb. Something went wrong with website during payment. I then put my card through again. Had 2 payments pending for a few days. Contacted them was told they would only take the 1 payment. Took 1st payment then Few days later they took the other payment. Trainers were £155. Wasn't cheap.was told I couldn't get my money back as the trainers have been shipped. .Took me nearly 2 weeks to get 1 payment back.nearly 3 weeks now still no trainers. Do not buy .they try to fob you off with payment got stuck. Then its the courier. Then its the order got stuck. Every excuse. I thought this brand was reputable as they are in many high street stores. But how wrong was I. Scam company .wish I read the reviews before I placed the order..Today received an email to say my parcel is lost..they would refund me the money..well let's see how long this will take or if I ever get my money back. !! SCAM COMPANY .
Sue
Seriously bad company
Seriously bad company. Ordered 2 sizes for fit and both were too small. Impossible to return these items without a printer. Contacted customer service and they just repeated that I needed a printer or I could return them to the shop over 30 miles away. Never ordering from them again
Kerry Wheeler
Seriously bad company
Seriously bad company. Ordered 2 sizes for fit and both were too small. Impossible to return these items without a printer. Contacted customer service and they just repeated that I needed a printer or I could return them to the shop over 30 miles away. Never ordering from them again
Kerry Wheeler
They cancelled part of my order without…
They cancelled part of my order without notification and issuance of a refund. They claimed it’s not in stock while I can order it on their website. No response from their customer service regarding my refund.
far mal
They cancelled part of my order without…
They cancelled part of my order without notification and issuance of a refund. They claimed it’s not in stock while I can order it on their website. No response from their customer service regarding my refund.
far mal
I’ve had one of the most frustrating…
I’ve had one of the most frustrating customer service experiences with ASICS.I purchased the ASICS Gel-NYC Lace-Up Sneakers from Cettire (Order #55821685 on Aug 6, 2025). Within just six weeks of light use — mainly short casual walks and indoor wear — the shoes started to show significant wear and breaking apart by September 2025.I reached out to ASICS Australia in November 2025 after following directions from their social media team. Instead of help, I was told that Cettire “is not affiliated with ASICS Oceania” and that they couldn’t verify the authenticity of my item. Cettire insisted the products were genuine and that I needed to work with ASICS directly — so both companies passed me back and forth with no resolution.ASICS America even contacted me next, asking for detailed warranty documentation, photos, purchase proof, and defect descriptions, which I promptly provided. After doing everything asked, they then replied that they couldn’t assist because I was based in Australia and directed me back to the same team that had already refused the claim.This entire experience highlights a complete breakdown in accountability between ASICS’ regional divisions and their lack of care for customers who purchase through legitimate online retailers. I expected better transparency, communication, and responsibility from a global footwear brand.I genuinely liked the comfort and style of the Gel-NYC sneakers, but after this experience, I’ve lost confidence in ASICS and will not be purchasing from them again.
Vivek --
I’ve had one of the most frustrating…
I’ve had one of the most frustrating customer service experiences with ASICS.I purchased the ASICS Gel-NYC Lace-Up Sneakers from Cettire (Order #55821685 on Aug 6, 2025). Within just six weeks of light use — mainly short casual walks and indoor wear — the shoes started to show significant wear and breaking apart by September 2025.I reached out to ASICS Australia in November 2025 after following directions from their social media team. Instead of help, I was told that Cettire “is not affiliated with ASICS Oceania” and that they couldn’t verify the authenticity of my item. Cettire insisted the products were genuine and that I needed to work with ASICS directly — so both companies passed me back and forth with no resolution.ASICS America even contacted me next, asking for detailed warranty documentation, photos, purchase proof, and defect descriptions, which I promptly provided. After doing everything asked, they then replied that they couldn’t assist because I was based in Australia and directed me back to the same team that had already refused the claim.This entire experience highlights a complete breakdown in accountability between ASICS’ regional divisions and their lack of care for customers who purchase through legitimate online retailers. I expected better transparency, communication, and responsibility from a global footwear brand.I genuinely liked the comfort and style of the Gel-NYC sneakers, but after this experience, I’ve lost confidence in ASICS and will not be purchasing from them again.
Vivek --
No delivery, money is gone, wait weeks for a refund
Ordering shoes January 20, 2026 (Ordernr: ASCDK39011579)The specified delivery date: January 23, 2026End of January 2026: Money was taken from my account. Customer service asked me February 3, 2026 for two more days patience. No delivery ever made! After several requests to repay my money, I received a message on February 10, 2026, stating that it could take several weeks for the money to be repaid. Still waiting for refund.
Bernd Reuss
No delivery, money is gone, wait weeks for a refund
Ordering shoes January 20, 2026 (Ordernr: ASCDK39011579)The specified delivery date: January 23, 2026End of January 2026: Money was taken from my account. Customer service asked me February 3, 2026 for two more days patience. No delivery ever made! After several requests to repay my money, I received a message on February 10, 2026, stating that it could take several weeks for the money to be repaid. Still waiting for refund.
Bernd Reuss
Not happy at all.
Not happy at all.I wish i had read all the reviews before making a purchase. I received my order but the shoes seem abit off, not sure if it is the low quality or that they have been worn before. One of the shoes has a stain on it. Truly dissapointed and will definetly not purchase from them again.
Karl
Not happy at all.
Not happy at all.I wish i had read all the reviews before making a purchase. I received my order but the shoes seem abit off, not sure if it is the low quality or that they have been worn before. One of the shoes has a stain on it. Truly dissapointed and will definetly not purchase from them again.
Karl
